The issue of increasing employee turnover has been the subject of concern for ABC International. The human capital department has reported a sharp increase in employee turnover for the past year and it has been decided that the best approach to resolving this matter would be to first conduct a research. A secondary step would be to take completed Exit Interviews for the past three years. Using these two information, ABC would be able to analyze and get a big picture of how separated and current employees feel about the various aspects of the company such as compensation and benefits package, career advancement, training and education etc.
The company believes that the three main driving reasons for employees voluntarily resigning their positions are discontent with management (including the administration of policies), compensation and benefits package not being competitive enough and the perception/feeling of no career advancement. In order to pinpoint the areas that the employees feel the company is lacking, an Employee Satisfaction Survey has been designed. The Employee Satisfaction Survey has been designed to inquire how employees feel about the services being offered by the company ranging from the services being offered by the Human Resources Department to compensation and benefits package to management. This cross-sectional research gives the human resources department a snapshot of how current employees feel about the services the company offers to them. The initial survey has been designed with thirteen questions; each of which will collect quantitative or numeric data. For instance, to evaluate how the Human Resources Department is performing, the survey asks the employee...
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...e need to inquire employees about and we can measure the effectiveness of the survey. The next step after the mock survey would be to distribute these forms to all the employees and request for their participation.
As a response to a serious problem of increasing employee turnover, ABC has decided to conduct a company-wide survey that would measure employees' satisfaction of the benefits, services and management of the company. If properly designed and conducted, the Employee Satisfaction Survey would provide invaluable information to the human capital team which would reveal the areas that need serious attention and improvement by the company in order to combat this alarming number of employee turnover.
Cooper, D.R., Lind, D.A., Marchal, W.G., Mason, R.D. (2003). Business statistics and research (11th edition). Illinois: Irwin/McGraw-Hill.
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