A1. In order to influence the engineer’s behavior the manager should be using the three most considered criteria in performance evaluations. These are individual task outcomes, behaviors, and traits. Individual task outcomes can be used to determine productivity, sales, revenue generated, accuracy, and anything under the employee’s control that can be measured. Behaviors are often evaluated when employees work as a team and it is difficult to distinguish individual performance. Behaviors evaluated may include promptness, leadership ability, volunteering, and number of sick days used. The last criteria often used in performance evaluations are traits. Traits are often evaluated even though they do not have much to do with the performance of the job itself. “Traits such as having a good attitude, showing ...
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G. In the given scenario, the manager should adopt a new performance evaluation system. He should use one consistent set of performance measurement across all employees. The manager should apply the most common criteria found in performance evaluations, individual task outcomes, behaviors, and traits. Also the manager should use the critical incidents method. This would allow the manager to address specific instances of effective and ineffective behavior which would allow the engineer to see what habits are desirable and which can be improved upon.
Rivera, E. (n.d.). 9 common errors in performance appraisals. Retrieved from http://www.ehow.com/list_6499538_9-common-errors-performance-appraisals.html
Robbins, S. P. & Judge, T. A., (2007). Organizational behavior. (12th ed.). Upper Saddle
River, NJ: Pearson Prentice Hall.
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