Definition Of Emotional Intelligence

Emotional intelligence has become popular recently. Emotional intelligence involves a set of conceptually related psychological processes that include processing affective information. Among these processes include the appraisal and expression of emotions, assimilations of emotions in thoughts, understanding emotions, and regulating and managing emotions. The most widely accepted definition of emotional intelligence is “the ability to monitor one’s own and others’ emotions, to discriminate among them, and to use the information to guide one’s thinking and actions” (Salovey & Mayer, 1990, p. 189). In a variety of occupational settings emotional self-awareness, regulating emotions in the self, social awareness of emotions and empathy, regulating

The first model is the “mental ability models” that focus on the aptitude for processing affective information, though the second model, “mixed models,” conceptualizes emotional intelligence as a diverse construct that includes aspects of the individual’s personality but also the ability to perceive, assimilate, understand, and manage emotions. The “mixed models” include motivational factors and affective dispositions. Employers who conceptualize emotional intelligence as a well-defined set of emotion-processing skills aim to assess emotional intelligence through objective, performance test (Mayer, Caruso, & Salovey, 1999, 2000). In comparison, employers that see emotional intelligence as encompassing multiple aspects of personal functioning aim to measure emotional intelligence through self-report protocols of the employee (Bar-On, 1997; Boyatzis et al., 2000; Goleman, 1995). Emotional competencies are capabilities that can be learned, based on emotional intelligence, thus results in outstanding performance at work (Goleman, 2001). Emotional intelligence may determine a person’s potential for learning practical job-related emotional and social skills, the level of emotional competencies manifested by that person shows how much of that potential they have actually realized. It’s also emotional competence that aids the learning of job-related skills which then translates emotional intelligence into on-the-job