Employee relations require that managers be able to utilize communication skills. Employee relations traditional approaches are more successful then interpretive approaches. With the traditional approach to employee relations it is about discovering tactics that help support employees and encourage improved work performance. In regards to employee relations “one should support face, model productive conflict behavior, listen, facilitate employee voice, etc., to create a support communication environment for the employee” (Dailey, Organizational Communication, slide 9). Communication is an important basis for creating positive employee relations. Things such as face- saving, politeness, and mutual respect need to b...
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...h the people we are working with and living around every day, inevitably yesterday’s deposits will evaporate and simply will not satisfy today’s need” (Covey, 1999, p. 252). This quote illustrates the role emotions play in our lives and how they influence work environments. Emotional intelligence has been proven to be a predictor in success as an employee and effectiveness as a leader for managers. Emotional Intelligence and implementing it within the workplace will positively impact employee relations and this bottom line can increase profits for organizations. Organizations need to implement emotional intelligence training in development into its training programs. The benefits of having individuals with high emotional intelligence will bring organizations success with the industry as well as success within the organization by establish positive employee relations.
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