Emotional Intelligence : An Introduction To Emotional Intelligence

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1. INTRODUCTION EMOTIONAL INTELLIGENCE "Any one can be angry- that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way- that is not easy." -Aristole Emotional Intelligence is an individual’s ability to recognize not just his own, but also other people’s emotions, to differentiate among different feelings and categorize them appropriately, to apply the motional information to assist behavior and thinking, and to use these emotions to take decisions and achieve individual as well as organizational goals. Michael Beldoch, in 1964, first coined this term. It is the ability of an individual to understand the interpersonal dynamics in a group setting. Mainly there are three models of Emotional Intelligence that currently exist namely- Ability model, Mixed model and Trait model. According to ability-based model, emotions are considered to be an important source of information for studying and navigating the social environment (J. D. Mayer, D. R. Caruso, & P. Salovey, 1999). It proposes that ability to process emotional natured information and their ability to associate it to a wider cognition by the individuals vary considerably. As per the model, there are four types of abilities that an individual possesses as a part of their emotional intelligence. They are perceiving emotions, using emotions, understanding emotions and managing emotions. Mixed model introduces emotional intelligence as a set of competencies and skills which anchors leadership performance (Goleman, D. (1998)). This model outlines five constructs- Self-awareness, Self-regulation, Social skill, Empathy and Motivation. Goleman includes an array of emotional competencies in eac... ... middle of paper ... ...ees and their Emotional Intelligence? • How does Length of Service of employees affect their Emotional Intelligence? Objectives • To study the impact of Length of Service on Emotional Intelligence. • To study the impact of Demographic variables on Emotional Intelligence. 4.3 Hypothesis: H1: There is a significant relationship between the length of service of employees and their emotional intelligence. • H1a: There is a significant and positive relationship between length of service and Self-perception component of emotional intelligence of bank employees. • H1b: There is a significant and positive relationship between length of service and Self Expression component of emotional intelligence of bank employees. • H1c: There is a significant and positive relationship between length of service and Interpersonal component of emotional intelligence of bank employees.
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