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basic communication principles
Psychology analysis
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Introduction Humans communicate in a wide variety of different ways. Some of the ways we communicate such as speaking directly to another person is easy to recognize as a form of communication. On the other hand, some of the ways we give and receive information with those around us is not as easily recognizable. Communicating nonverbally is something we as humans do every single day of our lives though we may not be able to pinpoint exact circumstances for when nonverbal communication is required or when it is the best form of communication for the situation. Some people seem to effortlessly communicate and engage with the outside world while others find it to be a far more difficult process. There may be an answer as to why different types of people are better and worse at communicating effectively when considering the concepts of emotional intelligence and the different types of self-monitoring behaviors. Both ideas deal with some level of being emotionally aware of the behavior of one’s self and the behaviors of others and by linking the two together a correlation can be found in the way that those with a higher capacity for emotional intelligence will in turn also possess a high ability of self- monitoring. Self-monitoring Self-monitoring is the ability or skill to assess a social situation and react accordingly. Different types of people possess different abilities in terms of deciphering and reacting to social cues. These people can fall into one of two categories of self-monitoring skill based on their behavior in public. The difference lies in the ability or willingness to control and stage-manage behavior in a social setting (Mehra & Kilduff, 2001). There are a number of factors involve... ... middle of paper ... ...n Intelligence or Emotional Intelligence? Phi Kappa Phi Forum, 92(1), 26. Mehra, A., Kilduff, M., Brass, D. J. (2001). The Social Networks of High and Low Self-Monitors: Implications for Workplace Performance. Administrative Science Quarterly, 46(1), 121-146. Mehra, A., & Schenkel, M. T. (2008). The Price Chameleons Pay: Self-monitoring, Boundary Spanning and Role Conflict in the Workplace. British Journal Of Management, 19(2), 13-144. Mill, J. (1984). High and Low Self-monitoring individuals: Their decoding skills and empathic expression. Journal Of Personality, 52(4), 372. Pelayo, J., & Galang, E. (2013). Social and Emotional Dynamics of College Students with Musical Intelligence and Musical Training: A Multiple Case Study. Online Submission. Sen, A. (2008). NEUROLOGY OF EMOTIONAL INTELLIGENCE: INTERPRETED FOR MANAGERS. Vision (09722629), 12(1), 11-18 4.
...can do the same thing, expecting a different result. Emotional intelligence is an incredible concept in theory. I don’t know much about it, but I think I could use the prescribed equivalent to a 47 year old male Hispanic, trying to deal with his heredity traits passed down from Euro-Iberian (32%) to Native American (24.5%), and even the 2.7% Neanderthal in me. I only wish I could have dedicated the time and energy this class really deserved. Unfortunately, due to my emotional self, back in the late 80s and 90s, I made some very poor, highly emotional decisions that kept me from understanding that in the instant gratification society, he who falls victim of his own lack of control will perhaps wake up decades later with a thirst for self-realization, and self-understanding. This class has answered so any questions, and yet, has stimulated my mind to ask so many more.
Zastrow, C. H., & Krist-Ashman, K. K. (2013). Understanding Human Behavior and the Social Environment (9 ed.). Belmont:
Kirst-Ashman, K. (2011). Human behavior in the macro social environment. (3rd ed., pp. 68-77). Belmont, CA: Brookes/Cole.
Zastrow, C., & Kirst-Ashman, K. K. (2007). Understanding human behavior and the social environment. Australia; U.S.A.: Thomson Brooks/Cole.
sense, have to use) techniques that come from psychological theories. They key here is to
Gall, S. B., Beins, B., & Feldman, A. (2001). The gale encyclopedia of psychology. (2nd ed., pp. 271-273). Detroit, MI: Gale Group.
(2013) separated emotional intelligence into four domains, self-awareness, self-management, social awareness, and relationship management (pp. 30, 38). These domains are then broken into two competencies. Self-awareness, the understanding of one 's emotions and being clear about one 's purpose, and self-management, the focused drive and emotional self-control, make up the personal competence (pp. 39, 45-46). While social awareness, or empathy and service, and relationship management, the handling of other people 's emotions, make up the social competence (pp. 39, 48, 51). These emotional intelligence competencies are not innate talents, but learned abilities, each of which contribute to making leaders more resonant and effective (p. 38). This is good news for me because I still have much to develop in regards to emotional
The reason that I choose this concept is because it combines all the other concepts presented in this book. Since EQ can be learned rather than something one can be born with, like IQ, I believe that by using it everyday others will learn from me. As a case in point, Emotional Intelligence 2.0 mentioned that within the past five years the amount of people who are attuned to their own emotions and emotions of others have increased from 13.7% to 18.3% (Bradberry & Greaves, 2009). Credit for this increase in EQ has been attributed to the fact that EQ is contagious, infecting people with knowledge of emotions who have never been introduced to the concept of EQ (Bradberry & Greaves, 2009). Since relationships are important in the nursing realm, with patients and coworkers, I will use the strategies presented within the concept of relationship management to depict emotionally in tuned treatment and emotional awareness of coworkers. For example, while working with patients and coworkers I will avoid giving mixed signals, build trust, acknowledge their feelings, complement their feelings and show it when I appreciate extra help (Bradberry & Greaves, 2009). By using these skills, I believe that patients will be more open with me when asking questions and believe that I see them as a human rather than just another patient. I also believe that using these skills
An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set. This involves an individual’s ability to monitor their emotions and feelings, as well as those of others, and to differentiate them in a manner that allows the individuals to integrate them in their actions and thoughts (Cassady & Eissa, 2011).
Zastrow, Charles, and Karen Kay Ashman. Understanding human behavior and the social environment. 2nd ed. Chicago: Nelson-Hall Publishers, 1990. Print.
Currie (2007) states Effective Verbal Communication is important when building relationships with clients, customers, and the media (pg 1). Verbal communication is important along with listening skills so that communication between parties is clear. Verbal communication is accompanied by sign language called non verbal communication. This communication can be expressed in many ways: One can ask another “How are you today” Reply, “I’m okay” but the shrugging of the shoulders, squinting of eyes and lips closed tightly together gives another answer.
A type of social intelligence that involves the ability to monitor one’s own and other’s emotions, to discriminate among them, and to use
... middle of paper ... ... Journal of Applied Psychology 92 (2007): 1332–356. Print. The.
“Communication is defined as the giving or exchanging of information through oral, written or non-verbal means” (Blais & Hayes 2016), and
It involves active listening and reflects the accountability of speaker and listeners. Information is conveyed as words, tone of voice, and body language. According to dimbleby et al(1992) Communication is a learnt activity and is provided by the media which forms a bridge between the sender and the receiver. In the process A speaker transmits a message and must ensure that the message is delivered clearly. A listener takes utterance of the message and must be an active listener and give feedback. Communication is a process that includes linear influencing and transactional views from different dimensional barriers (İşman et al., 2003). One-way communication where the sender cannot get any feedback is the linear view. On the other hand, the influencing others view is the existence of a two-way communication which includes feedback as well as nonverbal communication, but it does not include at the same time sending-receiving feedback th...