The Ritz Case Study

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in the industry, which is a testament to the effectiveness of their training and development system. Additionally, the Ritz provides ongoing training and development opportunities to its employees, ensuring that they are up-to-date with the latest industry trends and practices. This not only benefits the employees but also enhances the overall quality of service provided by the Ritz. Overall, the Ritz's training and development system is a key factor in the success of the organization, and it sets a high standard for other players in the industry to follow. Ritz. By ensuring that the initial and subsequent contact with the employee aligns with the mission and vision statement of the Ritz, it becomes possible to train and guide the employee to adopt the culture expected of the firm's employees (Connie, 1995). Leading by example is a phenomenon that further helps the Ritz live up to its expectations in terms of service delivery and customer satisfaction. This is because the Ritz presents a workplace where learning is a continuous process. The fact that the chief executive can take the time to induct employees and even show them "how it is done" is the best system to use when creating the value of leadership in employees. The system at the Ritz seeks to create some form of autonomy in terms of decision-making by the employees through the provision of leeway, allowing employees to make some decisions to satisfy the unique needs of the guests. The motto, "Ladies and Gentlemen serving ladies and gentlemen," presents a mantra that appreciates the employees as much as the most valuable guests (Joseph, 2008). This mantra underpins the performance associated with each employee and the eventual culmination of the importance of the employee population to the realization of success and the satisfaction of the guests of the Ritz.

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