a) The ability to communicate accurately and pleasantly with customers:
The student should guide and make sure that the customer that the student will treat them with respect, sensitivity, profound desire to satisfy their needs.
b) Effective problem solving and efficient communication skills:
The student should have knowledge about improving the department management. They should tackle all the problems for the group of the customer not individual by knowing the steps.
c) Effective conflict management skills are required:
The student should give intervention and solution to consumer complaints and request within their authority and that do not contradict the policies of the department.
Other objectives can be to have computer skills such as spreadsheet applications, word processing applications and supervisory skills, the student should work in the good sound environment and solve problems time to time.
2. The training agenda, time allocated and the modules in training program is given below:
A 1-3 week will be in writing, reading and improve concentration abilities. This will help the employee to know about the various writing samples and know how to communicate with the help of writing and read the materials and interpret them into meaningful way.
A 4-5 week will be on knowing the abilities, skills, knowledge of the employees on calculating the task. This will help them to do the job on time without having any difficulty.
6 week will be on maintaining the speaking with t...
... middle of paper ...
... and needed for the job?
b. What kind of writing, reading, and concentration abilities they have learned and how do you show it on doing the job?
c. What are the importance of this training program in performing their job?
d. Can they now perform the job more efficiently before doing this training and any changes they have achieved in themselves or not?
Hoover, E. (2005, July). Brainstorming a Better Admissions System. Chronicle of Higher Education. pp. A30-A31.
VUŢĂ, D. R., & FĂRCAŞ, A. (2015). THE ROLE OF TRAINING IN ORGANIZATIONAL AND EMPLOYEE DEVELOPMENT. Revista Academiei Fortelor Terestre, 20(3), 367-372.
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