Effective Communication for Human Resource Managers Communicating effectively is an essential competency for any professional and involves the performance of a range of first-, second- and third-person skills. This essay will discuss two predominant communication skills- feedback and questioning- that are of particular importance to the human resource (HR) management profession. A range of academic literature will be drawn upon to respectively define, describe, and relate each skill’s significance to the business environment. Furthermore, a reflective component of the attached video scenario will be evaluated to assess the effectiveness of skill demonstration and identify potential opportunities for professional development. Feedback Feedback is a first person communication skill that is a fundamental aspect for personal and professional development. Feedback involves communicating information of ones observed strengths, weaknesses, and suggestions for improvement on tasks performance or behaviours towards another, and its purpose is to benefit and provide insight to the feedback recipient (De Janasz, Wood, Gottschalk, Dowd & Schneider, 2006). This form of communication is characterised as specific, descriptive, constructive, as well as supportive (Shute, 2008). As illustrated in the video (2:17), feedback is demonstrated by an initial positive observation, followed by the presentation of the feedback itself. Subsequently, there was an invitation of response to gain further understanding and clarification, an appropriate suggestion for improvement, followed by a positive encouragement. According to De Janasz et al. (2006), these demonstrated components of feedback are considered effective. The above explanation of feedback ther... ... middle of paper ... ...ook Alessandra, A. J. & Hunsaker, P. L. (2005). “The art of asking questions” In I Journal Articles Chau, S. W. (2012). Correlates and consequences of feedback orientation in organizations. Journal of Management, 38, 531-543. Doi: 10.1177/0149206310375467. Friedman, B. A. (2009). Human resource management role implications for corporate reputation. Corporate Reputation Review, 12, 229-244. Doi: 10.1057/crr.2009.17. Pruna, M., & Pruna, S. (2012). Question management in interpersonal communication. Journal of Criminal Investigations, 5, 177-182. Retrieved from http://search.proquest. com/docview/1411777569?accountid=13380. Shute, V. J. (2008). Focus on formative feedback. Review of Educational Research, 78, 153- 189. Retrieved from http://gateway.library.qut.edu.au/login?url=http://search.pro quest.com.ezp01.library.qut.edu.au/docview/214123618?accountid=13380.
Feedback is an excellent tool to provide employees with information and guidance. Feedback consists of two-way communication. Employee feedback provides managers with clues regarding how they are hindering or aiding their subordinates ' work performance. Supervisory feedback should inform, enlighten, and suggest improvements to employees regarding their performance. Feedback increases self-awareness. Proverbs 19:20 states “Hear counsel, receive instruction, and accept correction, that you may be wise in the time to come.” If presented correctly, feedback is not positive or negative. It is just data to make someone aware of the impact of his/her skills and behaviors on
Feedback is a positive way to decide if your communication is effective and potentially useful. To get feedback, you could ask a colleague to watch over your discussions and ask them what you need to improve on and what your qualities are. You can also record your discussions and get multiple feedback by sharing your video among staff.
Doug Stone and Sheila Heen (2014) say that Feedback actually sits at the crux of two human needs. The first, to learn and grow and to achieve mastery
Provide Feedback. Feedback helps an individual to determine their weakness and strengthen their potential. It is essential for a mentor’s personal growth and career development.
Supervision and feedback offers critique and support to improve trajectory in learning, education, knowledge and accountability. Given and used constructively it assists with potential development and enhances understanding (Kadushin & Harkness, 2002). It creates confidence, encouragement and emotional support; which helps relieve stress (Kirkland & Manoogian, 1998). To demonstrate professional commitment and taking responsibility to my practice I ensured I asked for personal feedback. To my delight the carer expressed she felt comfortable with me as I provided empathy and a sense of understanding just by listening. Also, core issues were discovered which lead to self-directed discussion based on solutions she wanted. This feedback was essential in providing me confidence and motivation.
How well a business manages its assets and resources predicates its overall success. Companies that spend financial resources foolishly are apt to find themselves in bankruptcy. Companies that work capital equipment resources beyond the machine’s capabilities or for other than intended purposes are apt to experience downtime and/or lose the equipment to failure. The same premise holds true for a company’s human assets. However, unlike other company assets, which depreciate over time, human assets appreciate over time when managed properly. The article, Importance of Human Resource Investment for Organizations and Economy: A critical Analysis, explains the importance of managing human assets as follows:
In this chapter, I learned new ways to give and to accept feedback. Personally, I like getting feedback. I like it because it allows me to improve on my work. For example, whenever I write essays I like to have another person look at it so they can catch any small, or even big, mistakes that I may have done. This chapter also taught me that too much negative feedback can really take a toll on a person negatively. When you give somebody too much negative feedback, that person can start to think that they’re doing everything completely wrong and can really be detrimental to their self-esteem. To give good feedback, you should give the person more positive feedback than negative. You should use constructive rather than destructive feedback. Constructive feedback is more information specific and issue specific based on observations without using judgement. Destructive feedback is full of judgement and isn’t helping the person learn. When you get the feedback, it is best to reframe it and then reconstruct it to your advantage. Getting feedback is always a good tool to get but not when it only contains
Van Genderen (2014) expands on two basic concepts of managerial communication and distinguishes coaching and consulting from one another. The text continues about the coaching method and how it draws out employee talents, educates them, and develops new skills and eliminates deficiencies, all while consulting capitalizes on the guidance of preexisting strengths or knowledge. Van Genderen (2014) states that understanding the particular moments when a manager will need to consult on an issue, rather than coach, can be a challenging process. Reflecting upon the weakness indicated from the PAMS assessment there is room for improvement. Furthermore, developing skills in communicating with subordinates is crucial to narrowing the gaps of other deficiencies, such as, the adaptive behavior in communication discussed in the former. By being more aware of an employee’s methods of communication, and by developing proficient communication strategies, observing effective or ineffective communications tools, and seeking feedback from said subordinates are generalized methods that can be implemented when improving upon the adaptive skills of communication. Relatively, Van Genderen (2014) claims that effective communication between subordinates and managers may lead to greater job satisfaction for both parties, which compounds in higher output and more efficient work results, which in turn
In this present century the corporate world is moving towards turning into one entity with all the progressions and advancements in the innovation and exchange. The spine to this is been the corporate world, which runs all the organizations ranging from the large companies to small scale with enormous number of its representatives. I firmly accept that achievement of corporates lies in overseeing its representatives for which incredible managerial correspondence expertise is an absolute necessity.
Previously I have found feedback challenging in that it criticises my hard work, however through reflecting on not only what is being said, but to build greater understanding of what it means for me to improve, I now see feedback as a valuable aid in my development. Feedback provides me with perspectives, not only limited to my own and when reflected upon and discussed, clarity, to which I feel motivated to develop (Kirkland & Manoogian, 1998).
How you deliver feedback is as important as how you accept it, because it can be experienced in a very negative way. To be effective you must be tuned in, sensitive, and honest when giving feedback. Just as there are positive and negative approaches to accepting feedback, so too are there ineffective and effective ways to give it.
Effective communication skills are critical within the workplace. Often successful businesses require mandatory training for their employees to fully grasp the benefits of effective communication skills, and too help them understand that these essential skills exceed basic conversation. While employed at Target effective communication was always the standard, and alleviated the business to flourish. For example, during the peak holiday seasons the workplace can become completely frantic, and it can be almost impossible for effective communication to be present. However, Target’s management is a stickler on vital communication skills, and was able to make it through the peak holiday seasons, because of these three main critical steps of communication.
In this paper, I will be primarily focusing on the importance of feedback in learning. Practise is important to achieve goals but it cannot act alone, in order for a student to accomplish his/her goals he/she needs to practise; while practising it is important to receive feedback. By the end of this paper, I will try to prove why “Feedback is so important in learning”?
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.
...r staff and colleagues and not only give orders. This involves giving feedbacks, constructive and positive. Constructive feedback guides the employee in the right direction or path. Positive feedback praises and encourages the employee when they complete a task well. Above all we have seen the importance of interpersonal communication in the form of one-to-one basis. This serves as a greatest opportunity for an effective two way dialogue or discussion. All these characteristic allow open and free flow communication which results in employee engagement and critical thinking among them. Another important aspect of a good leadership communication is that they think about the message from the team’s perspective. Above all, good listening is a major attribute of good leadership communication. These are some of the important traits of a good leadership communication.