In the case study: Nurse Manager Power the nurse manager Mrs. Jackson exhibits some punitive and unfair management behaviors that are detrimental to the unit and staff. This paper examines those unfavorable behaviors, suggestions to improve those behaviors, optimal team functioning behaviors, and corrective actions and outcomes.
If this author was the supervisor of Mrs. Jackson, the nurse manager in the case study: Nurse Manager Power a personal observation of the unit would first take place. Observed would be the unit’s work flow, staff behaviors and cohesiveness, and how Mrs. Jackson interacts with staff. During the observation staff would be interviewed about the unit and a chance to voice additional complaints or concerns would be offered. The information from the unit observation and staff complaints and concerns would be gathered and analyzed.
Next, an appointment would be made with Mrs. Jackson to meet privately to discuss this woman’s management style and staff complaints and concerns. When arranging this meeting this author would inquire if Mrs. Jackson would like a representative from Human Resources present to be an objective third party mediator.
At the counseling appointment this author would greet Mrs. Jackson and start a conversation regarding the unit. The conversation would include: unit work flow, how this woman views the cohesiveness and morale of the staff, if equality is felt, and perception of the staff-manager relationship. Inquire about Mrs. Jackson’s own perception how a manager should manage. Inquire if Mrs. Jackson is familiar with policies within the organization.
Then, Mrs. Jackson would be made aware of the staff complaints and concerns, unfair treatm...
... middle of paper ...
...ve work environment where the staff feels equal and valued and staff satisfaction is high. Actions for Mrs. Jackson to pursue to modify the negative behaviors with observation of outcomes are also present.
Cain, L. (2005). Essential Qualities of an Effective Clinical Leader. Dimensions of Critical Care Nursing, 24(1), 32-34. Retrieved from Retrieved from EBSCOhost
Feltner, A., Mitchell, B., Norris, E., & Wolfle, C. (2008, February). Nurses’ Views on the Characteristics of an Effective Leader. AORN Journal, 87(2), 363-372. Retrieved from Retrieved from EBSCOhost
Grohar-Murray, M., & Langan, J. (2011). Leadership and Management in Nursing. : Pearson Education.
Kane-Urrabazo, C. (2006, April). Management’s Role in Shaping Organizational Culture. Journal of Nursing Management, 14(3), 188-194. Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/16600006
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