A fourteen year veteran of Edward Jones counted one of the perks of her job as reading client "thank you" notes penned when children went to college, or when retirements were launched a little bit early (Wolfe, 22 Feb 2002). This veteran could have counted many other types of perks such as salary, career advancement, etc., but she did not. She stated the intangible, intrinsic benefits like “thank you” notes and personal greetings. Many other employees stated similar things like “all we do is help people obtain goals”, clients are just as likely to come in to tell of good news or show off their new car as they are to sign business paperwork, and “everyone is focused around a single mission” (Wolfe, 22 Feb 2002). Without a doubt, these are the exact reasons why Edward Jones was named first in Fortune Magazine's 2002 rankings for Best Company in America. This essay analyzes the reasons why these employees made Edward Jones the number one company in 2002. It will also discuss exactly how Edward Jones motivated its workers through its strict key values and organizational goals.
A belief is a certainty about the truth of something, but a value is a belief (or set of related beliefs) to which we attach moral significance (Bowman, 2002). It is blatantly obvious that Edward Jones not only believes in, but practices strict moral values. These values have been the keys for the continued business success since World War II. From its conception to today, Edward Jones believes in “Serving the serious, long-term individual investor” (Wolfe, 22 Feb 2002). This was especially evident in the mid 1990’s when Edward Jones not only refused to jump on the ‘dot com’ bandwagon, but actually sent ou...
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...edback made the employees feel that their work was meaningful and that it impacted the lives of their clients. Staying true to its moral organizational goal, Edward Jones witnessed consistently high satisfaction from internal and external customers while it adhered to its key values and ultimately, produced an extremely high employee work motivation.
Bowman, Joel. “External Reality and Subjective Experience” West Michigan University, School
of Business. 21 Aug 2002.
Louis, Debra L. “Notes on the Job Characteristics Model” Touro University International
Management 501 Course Material. “Module 2: Managing Individual Behavior”.
Wolfe, Rayne. (2002, Feb 22). Tickled Pink at Edward Jones; Happy Employees Hoist
Investment Firm to Top of Fortune Magazine List, The Press Democrat. pg. E.1.
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