Conflict resolution is a process in which interpersonal communication is used to allow two conflicted parties to reach an amicable and satisfactory point of agreement. There are some important things to keep in mind before diving head first into a conflict. There are plenty of different conflict styles (someone’s preference for how they have a conflict). Conflict styles are often learned from parents, siblings, and close friends. It is important that you are able to identify which type of style you and the conflicted have to better navigate the conflict.
It is also important to remember that conflict is natural in human relationships, but it is only our skills in conflict that determine if it is constructive or destructive. Some basic points are, being able to separate the person from the problem. Being able to identify positions and focusing on shared interests. Pick and ch...
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...e other party, but determination to come to a reasonable and logical conclusion that both parties can agree on. In this report we have covered a couple different ways in which conflict can be dealt with. If these strategies are followed and general care is taken when in a conflict, they will end up positively affecting the work place or even home.
Butler, Beborah S. "Forgiveness: A conflict Resolution Strategy in the Workplace." Thesis. 2001. Report.
Salami, Samuel O. "Conflict Resolution Strategies and organizational Citizenship Behavior: The Moderating Role of Trait Emotional Intelligence." Research. 2006. Report.
Sherman, Rose. "Leading a Multigenerational Nursing Workforce : Issues, Challenges and Strategies." Online Journal. 2006. Article.
Wood, Julia T. Interpersonal Communicatin: Everyday Encounters. Boston: Monica Eckman, 2010. Book.
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