Case Study: Summary Of The Woodson Chemical Company

1893 Words4 Pages
bulb-icon

Recommended: Case management case study

Write a summary of the case, and define the critical issues and conflicts being faced.
Customer success would allow the Woodson Chemical Company (WCC) to stand out from the competitors. Unfortunately, WCC North America continually reveals poor customer service reports. Mainly, due to the companies poor order information process. Customers want to access real-time order information status. However, the delivery of excellent customer service is challenging. Each division serves a number of common customers at high volume on key accounts, with size and complexity of WCC’s distribution network making distribution management perplexing and complicated.
Bottleneck management limits the communication network throughout the company. A lack of internal …show more content…

In a supply chain you have several different components that all bring something different to the table. Managing finished goods inventories is always a problem. Having short customer lead times, high customer service levels, large manufacturing and distribution replenishment quantities, and long manufacturing and distribution lead times require that many products be in inventory when customers order. This is a problem for WCC because of the size and complexity of their distribution network. If you have several different suppliers or manufacturers working together they all need the same information. For instance, your manufacturing team must be provided with the necessary information to determine the level of individual SKU production via MRP. This enables them to be able make an adequate amount of materials. Also you have to know your DRP in order to know how much to manufacturer and how much will be deployed. Inventory planning systems require that all the information from each partner be accurate and coordinate forecasts for each warehouse. The forecast is necessary to predict the flow of goods through the supply chain. Second, you must have consistent and reliable movement between warehouse facilities. Third, integrated planning systems may be subject to system nervousness, or frequent rescheduling, due to production breakdowns or delivery delays. If any of these components are out of whack it will have an effect on inventory. If the forecast is inaccurate it can cause for a company to manufacture too much or too

Show More
Related

  • Standard Oil Company Case Study

    715 Words  | 2 Pages

    First the story of the Standard Oil Company briefly describes the limits of power. When Rockefeller was trying to take over the market he formed the “South Improvement Plan. When this occurred the public grew very angry with the price of trains, so nobody went on the railroads and Rockefeller eventually got the bill, until prices changed. This is an example of how the consumers, make the company run and when nobody wants to buy your product the individual must adjust. Another example would be when the Standard Oil Company was primarily the only oil company and was forced to split into thirty nine different independent companies. This shows that one business cannot control the entire market and interventions will need to be done accordingly so that a company does not have all the power.

    Read More

  • Nt1330 Unit 1

    579 Words  | 2 Pages

    Satisfying and pleasing customers have become something of a corporate obsession. Customer is served in the best, effective and most efficient manner and this practice has become critical.

    Read More

  • Customer Service

    340 Words  | 1 Pages

    The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.

    Read More

  • Nonviolent Protests: An argumentative essay

    1414 Words  | 3 Pages

    ... middle of paper ... ... Gonzaga Law Review 33.3 (1998): 653-668. HeinOnline.com -.

    Read More

  • Case Study Analysis: Union Carbide Corporation And Bhopal

    1069 Words  | 3 Pages

    The Political, Social, and Legal Environment of Business. Case Study Analysis: Union Carbide Corporation and Bhopal. A single slip in action may cause lasting sorrow. A slight mistake in operation at a Union Carbide pesticide plant in Bhopal, India, caused a lot of deaths and injuries. What a tragedy it is.

    Read More

  • Consumer and Industrial Products Inc Case Study

    1065 Words  | 3 Pages

    The Consumer and Industrial Products, Inc a company where their headquarters is based in the United States , also doing business internationally with facilities in Europe, Asia and South America. They are a manufacturing company what produced well known products to individuals and industries. This company is experiencing a great deal of trouble with their internal Payable Audit System (PAS) and how it would purchase goods; receive goods and pays for them. They are challenged with the redundancy and the lack of productivity to their system. They were finding ways to lower costs and eliminating steps in how these processes are getting accomplished. They decided that they needed to change their system and the way they did things at their business. There are some people, their roles and departments that will be closely involved with the process of this project. Some of these important roles will come from Ted Anderson director of disbursements, Peter Shaw the user project manager and Linda Watkins project director for the Payable Audit System (PAS). In addition, the Steering Group and the IS management department will have some important roles to the project too. Finally, there will be several major problems with the development of the project and how the one person would deal with these issues.

    Read More

  • Somerset Case Analysis

    834 Words  | 2 Pages

    The furniture company Somerset needs to retain its customer service record and remedy any of its global supply chain issues before it has an adverse effect on the brand and start losing customers. With a frequent change in the product catalog, keeping an excessive inventory will cut its profit and some of the product may become obsolete even before the furniture hits the retail outlet stores. In order to achieve profit and success, business employee many strategies and the supply chain strategy are one of the operational management techniques that use analytical decision making process to achieve the company goals and provide tools to effectively compete in the market (Taylor and Russell, 2014).

    Read More

  • The Role and the Importance of Supply Chain Management

    1624 Words  | 4 Pages

    Over the past few years, the increasing dynamism and competition in the business operating environment has led to a lot of changes in how the companies conduct themselves with respect to its customers. Customers being the focal point of revenue; manufacturers are increasingly taking interest in being focused on customer satisfaction by delivering the products and services on time.

    Read More

  • United Parcel Service: Basic Management Structure

    1537 Words  | 4 Pages

    The United Parcel Service has taken steps to restructure itself from an operations-oriented company into a market driven industry. Recent findings suggested the need to achieve better external customer satisfaction. The steps taken were to improve the overall of all customers that utilize the services at UPS. Other key areas that need improvement are volume logistics and customer logistics. The main priority at UPS is to deliver the package on time. They provide a much-anticipated alternative to the monopoly of the United States Postal Service. This competitor has been unreliable on multiple occasions. The average customer is feed up with the inconsistencies of the United States Postal Service. Unlike this company, the United Parcel Service helped define the word efficiency. Even from the earliest days, when Jim Casey and Claude Ryan, two Seattle teens, gave life to the now world-known UPS delivery company. ”Management is the...

    Read More

  • Walmart Inventory Management Case Study

    1260 Words  | 3 Pages

    Inventory management is a method through which a business handles tangible resources and materials to ensure availability of resources for use. It is a collection of interdisciplinary processes including a full circle of the demand forecasting, supply chain management, inventory control and reverse logistics. Inventory management is the optimization of inventories of manufactured goods, work in progress, and raw materials. According to Doucette (2001) inventory management can be challenging at times; however, the need for effective inventory management is largely seen more as a necessity than a mere trend when customer satisfaction and service have become a prime reason for a business to stand apart from its competition. For example, Wal-Mart’s inventory management is one of the biggest contributors to the success of the company; effective and efficient inventory management is of critical importance.

    Read More

  • The Beer Game

    1181 Words  | 3 Pages

    Quickly becoming apparent after only a few rounds of play was in the absence of coordinating direction the individual supply chain links immediately focused upon acting in their own best interests much more so than the organization as a whole. Whether the end use customer was satisfied became secondary to avoiding stock outages for the next link in the chain, or their specific “upstream customer”. The real world application of this example is that focus on the end use customer must be consistent and maintained throughout the process up to and including delivery. Undoubtedly internal customers, such as retailers to wholesalers and distributors to production, must be serviced along the way for the transaction to ultimately occur. However, unless an end use customer is involved no profit can be realized by anyone.

    Read More

  • Inventory Management Essay

    927 Words  | 2 Pages

    Supply chain would not be efficient and receptive if inventory wasn't been able properly. Inventory management is definitely a way of carrying materials from raw components to the final customer, thus managing the movements and flow throughout the supply chain. Without inventory managing, supply chain movement would certainly not in existent. Every method must be managed in line with the fulfillment in the ultimate priority that is the fact that consumer pleasure. Supply chain carries investment to fulfill uncertainties and mismatch regarding demand and supply. Smart management of the supply chain is gained by integrating the strategies business processes of the partners within a supply chain in order to make certain the flow and storage can be coordinated as this can be completed within the functional area of products on hand management as well. In summarize, effective supply chain supervision is performed by having a good inventory management. The two ought to end up being coordinated with each various other especially in monitoring the flow of inventory within just the supply chain. Any mistakes with the inventory guidelines would consistently influence the supply chain that's why investment management and supply chain administration processes should be included that may result to the success of a company if enforced successfully and effectively. Also, it's significant that managers should consider to take actions in lowering the quantity of inventory required in purchase to decrease cost expected thus raise the responsiveness in the supply chain. If inventory can be managed successfully then presently there would most likely a good management of supply chain as well. They're connected with each other with one another and if one of these doesn't fit with the other, after that it'd certainly lead to the

    Read More

  • Fan Fiction Essay

    1246 Words  | 3 Pages

    Defense." Southern Illinois University Law Journal 30.(2006): 533-571. OmniFile Full Text Select (H.W. Wilson). Web. 2 Apr. 2014.

    Read More

  • Process Audit Report Example

    1524 Words  | 4 Pages

    Business process improvement is an approach to increase the effectiveness and efficiency of business processes that provide output to internal and external customers (Harrington, 1991). By implication this means that the outcomes of processes have far reaching effects not just on internal stakeholders, but also on external stakeholders who are probably the most critical to any company’s survival. Among the four sections of the company which are Accounts, Sales, Distribution and Management, distribution appear to be the greatest sources of problem for the Organic Direct company. Therefore, the distribution department will be examined in this report and the report t...

    Read More

  • Case Analysis: Sequential, A Pacific Biodiesel Company

    729 Words  | 2 Pages

    SeQuential is a privately-owned biodiesel company located in Oregon. With a heavy emphasis on environmental sustainability, Tyson Keever (Co-Founder and CEO) began production on sustainable biodiesel in Portland with his partner Ian Hill in 2001 (SeQuential, n.d.). To achieve this, SeQuential uses only used cooking oil (UCO) to make its products rather than crops which contributes to energy production that is comparatively much more ecofriendly than competitors. Initially, homemade biodiesel was produced by the pair and sold directly to consumers through truck by the barrel.

    Read More

More about Case Study: Summary Of The Woodson Chemical Company

Open Document