Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to satisfy the customers’ need with their products and services. To ensure the quality, it is critical to undertake the voice of the customer, in order to developing innovative products and services. The culture requires quality in every single aspects of the company’s operations, with the processes of driving company workforce engagement, customer satisfaction, and staff motivation.
Definition of Total Quality Management
Total Quality Management is the techniques use by an organization to improve the quality and production level. This technique involves teamwork and is also use horizontally across an organization. The key factor of Total Quality Management is to implement effective quality and productivity plans which to raise profits and given the organization an opportunity to gain a competitive boost. According to Hashmi (2006), ‘Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company 's operations, with processes being done right the first time and defects and waste eradicated from operations’.
Historical Perspectives of Total Quality Management
Recording to Dahlagaard (1998), the historical evolution of TQM has taken place in four stages which are Quality Inspection, Quality Control, Quality Assurance and Total Quality Management. This development can be seen in the 1910s when the Ford Motor Company’s ‘T’ Model c...
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...s, costs of poor quality, employee turnover, absenteeism rate and inventory levels. It was not intended for this study to enquire about the actual magnitude of the improvements made. It was observed, however, from a number of graphical results displayed in the quality area, that drastic reductions in defect parts per million of most production cells in the manufacturing area had been achieved. The company was able to secure and maintain improvements gained through committing themselves on a long-term basis to all those initiatives already implemented. The authors believed that through having an improvement manager, the company is able to focus on quality improvement on a continuous and consistent basis. The company has an annual plan for new improvement projects that could further spearhead their business performance and ensure that they do not rest on their laurels.
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- Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to satisfy the customers’ need with their products and services. To ensure the quality, it is critical to undertake the voice of the customer, in order to developing innovative products and services. The culture requires quality in every single aspects of the company’s operations, with the processes of driving company workforce engagement, customer satisfaction, and staff motivation.... [tags: Quality assurance, Quality control, Management]
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