Decision Making in Business

Decision Making in Business

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Decision Making in Business
“Decision making is a process of first diverging to explore the possibilities and then converging on a solution(s). The Latin root of the word decision means "to cut off from all alternatives". This is what you should do when you decide.” (Kotelnikov, 2008). In fact, the decision making process helps reduce doubt and uncertainty about alternative choices to allow individual to choose the best reasonable choice. In addition, the decision making process can make the difference between a successful and an unsuccessful organization. Consequently, management tries to use the best techniques and tools possible to make the best decision. Nowadays, most organizations seem to think that they have the most effective and efficient decision making process. So what are the different styles of decision making processes have organizations implemented? In order to answer this question, the team members will investigate and observe the decision-making processes most prevalent in their organization. As a result, these papers will first compare and contrast the problem identification and formulation styles in the team members’ organizations. Then the most favorable aspects of each style will be discussed to describe a process by which a problem can be identified and described to stakeholders in a manner that is sensitive to their perspective.
Decision Making Examples
The author’s of this paper spent a few days observing the various decision making processes used in their work environments. Each observed that no single decision making process is the only process used in his or her place of work. While there was a vast amount of different decision making processes used, it appears that data gathering is used by each place of employment. Employers also used surveying and another technique designed to build individual support. Dione’s employer uses various charts and tables to gather date prior to making decisions. These charts are used to track the progress of individuals and teams, progress is monitored and changes can be made based on the information gathered. Natacha’s employer has an organized plan of correctly identifying the problem, then gathering data and following up with meetings to ensure proper action is taken. Janelle’s employer uses surveys to gather information. Surveying is done at two important key times, once in the beginning of a change and then again a little later. This allows managers to assess the positive and negative of the situation and check for improvement. Stephanie’s employer uses a process of meeting with certain individual’s to get acceptance of the idea.

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These individuals then been building support by talking to the next level of employers. Denise’s employer gain data by evaluating each employee every 6 months, various charts and meetings with upper management. The processes of these techniques help gather information that is based on developing solutions to increase moral, service and improvement.
No matter which process is used for decision making the important thing is that a person or company correctly identifies the problem prior to trying to solve it. The next step is to look for all possible causes of the problem; if only part of the problem is addressed nothing will be solved. When using a process for decision making a person should look at both the positive and the negative sides of each process.
Strengths and Weaknesses
Although each organization has its own style of decision making processes that work for that organization, each style still has its strengths as well as weaknesses. The way that Janelle’s organization uses the method of surveying is beneficial in that it’s a way to ask people for their opinions and ideas. Surveys can be done in a variety of ways ranging by phone or through the internet. It is a quick way to get a feel of things directly from those involved. Surveys often are a early sign of the effectiveness the organization is having Surveys also allow one to remain anonymous, ensuring that one feels comfortable speaking their minds. Surveys lack when they only use a small sampling of those involved. Not reaching out to all involved cause weakness in this style. Surveys as well ask specific questions where as some other issues that may be occurring may not be addressed on the questionnaire.
Denise’s and Dione’s organizations have similar decision-making processes. After observing their places of employment, both seemed to implement the data gathering plan. Techniques for gathering data include the check sheet, sampling and survey. From that data and facts are collected to determine weaknesses. In both organizations the employees are evaluated using various charts. From the information received a business decides what steps to take. The benefit the data gathering plan is that it easily identifies the possible causes of a problem clearly. There are potential problems associated with gathering data. Where data gathering lacks is in its timeliness a company must determine how often to collect the data, as well as how long to preserve the actual data. Due to the fact that instances may occur in which one needs to go back in time and compare past data. Another weakness in this technique is selecting what to observe. Stephanie’s organizations technique closely resembled the process of building individual support. This is beneficial in that it identifies clearly to an individual what you need from them as well as what they need in the decision making process. This technique could cause problems if the decision impacts a diverse group of people but yet only a select few are asked their opinions. Without the views of all those involved, gaining their commitment whatever decisions made may fail. Lastly, Natacha’s organization implemented a problem statement technique. Here her organization described the problem, from there some went on to explain the problem to others. Ways to solve the problem were evaluated, making any needed changes in the decision that was made. This technique is beneficial in that it is clear cut. It clearly identifies the problem like data-gathering. However, it involves continuing with a more step by step process of what to do next. Where this style falters however, is that only the managers and team leads are brought together for the initial meetings. No input is really given from other employees.
Favorable Aspects of Discussed Styles (part 4)
In conclusion, the presented material was based on different scenarios that required different purposes. However, these types of business issues were based on several different types of decision making techniques. Each example that was related states ways to work better than others depending on the problem is solved. Each decision making technique may be based on tools and techniques that are not all the same, each scenario in each workplace may use multiple ways to find an overall solution. Decision making is based on observing the issues, developing many options, identifying the main problem, and learning how to develop ways to make it positive. In addition, the principles of decision-making reflect on solutions to problems, making decision that requires an evaluation of alternative options, not all selection criteria will be equally important or influential in making the choice; these are some of the major points that identify what boundaries are necessary to take the right action (Langdon, 2001). As it has been brought forth that decision making is a very vital step to understanding the properties of a workplace or within an individual’s personal life. Each of us applies these techniques to understand and better our decision in what we perceive is right or wrong.

Kotelnikov, V. (2008). Decision Making – The Art, Science, and Practice. Retrieved February
14, 2008, from

Langdon, K. 2001. An Introduction to the Decision-Making Process. Smart Things to Know about Decision Making, 1e 2001
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