Decision Makeers Use Decision Support Systems to Identify and Solve Problems

Decision Makeers Use Decision Support Systems to Identify and Solve Problems

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Introduction
Decision makers are faced with increasingly stressful environments, highly competitive, fast-paced, overloaded with information, data distributed through the organizations, and multinational in scope. Under these circumstances, decision makers expect to use enhanced tools that can assist them during the decision-making process and that can help them improve their overall performance and skills (Stanescu et al, 2011). One of such tools is the decision support system. The central goal of Decision Support Systems (DSS) in any organization is to process and provide suitable information in order to support individuals or organizations in their decision making tasks (Aronson et al, 2005 & Burtein et al, 2008). Over the past decades, DSS have evolved from distributed computing systems to group and web-based DSS. With the recent proliferation of wireless technology and mobile devices, a new set of decision support has emerged. This is called a Mobile Decision Support System. According to Power (2014) a mobile decision support uses wireless technology and portable computing devices to provide interactive computer-based systems to help decision makers use data, documents, knowledge and models to identify and solve problems, complete decision process tasks, and make decisions.
According to Mulholland (2012), the need for mobile decision support is seen as a core driver of new business deployments. Sathyan et al (2013) opined that deploying a mobile-based system in any enterprise will give the employees access to key business processes, data, and reports that will result in decisions, faster actions, shortened cycle times, and increased business agility. Mobile decision support system according to Power (2014) has the capabi...


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MyBiz is another Mobile BPM app that allows mobile user manage a small medium business without having to be restricted to a desktop or a terminal. This app is a comprehensive suite of tools, with a simple interface, which has the ability to import or export features from application packages such as Microsoft Excel and so on. This gives the user the ability to create report for easy viewing as well as exporting it to spreadsheet program for data manipulation. Using this tool, a user can track and document products and services that go in and out of the business. Our application is different form these applications, in the sense that it does not only allow process manager create task, monitor the task, it also provides up to date information for quick and effective decision making. This frees the process manager from the problem of having to search for information.

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