One thing that makes this a crisis is that it was unexpected. The weather had changed from a winter weather storm to rain, so JetBlue did not see this tragic storm coming along with all of the other mishaps that the storm blew in. They suffered some major consequences considering they were well- known for their excellent customer service, and it was something they prided themselves on (Smith). While internet was prevalent many of the upset customers took to the internet to express their emotions and anger toward JetBlue (Smith). According to Smith, who used the Service Quality model, JetBlue failed in all areas including; reliability, responsive...
... middle of paper ...
... and that they are trying to handle it quickly and effectively. After the crisis has subsided a crisis communicator needs to make sure there is plan in place to provide training for any future crisis such as this one. They need to make sure that the CEO and leaders of a company get out in the public eye to make a statement and to let them know how they will be handling the crisis. It is also there job to help the company stay transparent and ethical throughout the crisis to avoid any more tarnishes in JetBlue’s reputation. The crisis communicator should also stress the importance of discourse of renewal to JetBlue, helping them to take this crisis as an opportunity to learn and grow as a company. Overall, the crisis communicator I feel did a great job in stressing all of these things and helping JetBlue to regain its reputation and to grow in through this situation.
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
Willy Russell's Use of Devices to Invite the Audience to Sympathize with Shirley in the Screenplay Shirley Valentine
- Shirley Valentine, a story about a middle-aged house-wife whose life couldn’t be more mundane; she has no one but the wall to talk to. Shirley Valentine, written by Willy Russell, is one of his most famous screenplays. This essay will look at how Russell invites the audience to sympathise with Shirley through his use of language, ideas and themes, the effects of dramatic devices and characters in the play. Russell uses characters and their actions to invite us to feel sympathy for Shirley. The way she is treated by her family and especially Joe makes the readers feel compassion for her.... [tags: shirley valentine]
1891 words (5.4 pages)
- Valentine’s Day is a celebration of love and murder. The senses come alive with the mere mention of the holiday known as Valentine’s Day. The smell of fresh roses, the taste of chocolate candy and the feel of a kiss instantly come to mind. Murder also played a role in the history of Valentine’s Day. A selfish act by a ruthless dictator caused a man to lose his head over love. The terms martyr and pagan are used throughout the stories surrounding the holiday. The dictionary defines a martyr as “a person who is killed or who suffers greatly for a religion, cause, etc.... [tags: lovebird, catholic church, ]
926 words (2.6 pages)
- Prologue The curse on Hunter had just been broken, and he discovered that he in fact did have magical powers. He also had super strength. He could read into the future and teleport with his mind. He also could find Nikki and Ally anywhere, since they were the ones to help him break the curse. He had not told them yet, but he had heard that a Valentine’s Dance was coming, so he decided to wait until after to tell them. He knew who he wanted to go with. Chapter One: Big News Ally had just gotten into class when she heard the news.... [tags: personal narrative]
1682 words (4.8 pages)
- Dramatic Techniques in Shirley Valentine by Willy Russell How do the dramatic techniques use in the play help the audience to understand the importance of Shirley’s transformation. You should refer to the significance of the play’s social and historical (settings, attitudes to women SHIRLEY VALENTINE Task: How do the dramatic techniques use in the play help the audience to understand the importance of Shirley’s transformation. You should refer to the significance of the play’s social and historical (settings, attitudes to women, attitudes to marriage, expectations of life, etc) context and the literary context (kitchen-sink drama, comedy, tragedy, drama, etc).... [tags: Shirley Valentine Willy Russell Essays]
3414 words (9.8 pages)
- Pouring concrete does not seem to be an important job to most people, and writing an entire book about pouring concrete also seems banal. But if you look at the underlying social commentary of a nation going from the old Imperial Russia, to the new Soviet Union, it speaks to the power of people coming together to achieve a single goal. The Book Time, Forward. by Valentine Kataev shows how people from all over Russia came together to become the people of the Soviet Union. Stalin used his first five year plan to unify the people to work toward a single goal of updating Russia, and making her a world power.... [tags: Soviet Union, Russia, Ukraine, Belarus]
1265 words (3.6 pages)
- When the light has sharply faded and you have lost your way let another’s love guide you it can turn blackest night into day. This quote relates to “Daisy’s valentine” by Mary Gaitskill, in many way Joey who has been with Diane for years all of a sudden feels an attraction for a co-worker, Daisy. His feelings toward Diane is slowly slipping away and is being replaced with feelings of Daisy. Who he admires from a distance but is too reluctant to approach her bout his feelings because he’s too comfortable with Diane to let her go which makes it seem he’s not mentally or physically ready to start over again the relationship he shared with Diane with another such as daisy.... [tags: Interpersonal relationship, Love, Aerosmith]
1528 words (4.4 pages)
- Shirley Valentine Extra Scene Joe and Shirley are sitting by the sea sipping wine and the waves are lapping at their feet. There is an uptight atmosphere as the sun begins to set. Joe I think you should come home strait away Shirley. I feel that you are not the same woman you have your head up in the clouds. Shirley I may have my head up in the clouds Joe but I’m happy high in the sky, I’m no longer that boring woman who spent all day looking after her husband I’m Shirley Valentine again.... [tags: Papers]
663 words (1.9 pages)
- Through Close Analysis of Language, Structure and Theme, Compare and Contrast the Poet's Attitude Towards Love in Valentine and The Flea. The two poems "Valentine" and "The Flea" are about the two different ways in which the poets portray their views about love, however the poems are still linked in a few ways. "The Flea was published in the seventeenth century and was written by 'John Donne'. "Valentine" was published in 1983 and was written by 'Carol Ann Duffy'. Both poems are addressed to an unknown lover.... [tags: Poetry Poems Compare Contrast]
1657 words (4.7 pages)
- Valentine’s Day, also known as St Valentine’s Day, is recognized in most Christian lead countries around the world. The word valentine comes from ancient roman days. ‘Valens’, in Latin, means worthy. The Latin meaning of valentine is; Valentinus and represents several martyred saints of the time. There are many different legends and versions of the origin of Valentine’s Day. The most stated legend is that during 3rd Century Rome, Emperor Claudius II made it illegal for young men to marry. He felt young, single men were better soldiers.... [tags: Valentine's Day, history,]
500 words (1.4 pages)
The Theme of Romantic Love in To His Coy Mistress by Andrew Marvell and Valentine by Carol Ann Duffy
- The Theme of Romantic Love in To His Coy Mistress by Andrew Marvell and Valentine by Carol Ann Duffy For this assignment, I have chosen to analyse two contrasting poems. The first poem is "To His Coy Mistress" which was written in1650 by the English poet Andrew Marvell, and it is surprising how modern the subject matter is. This poem uses language to persuade the poet's mistress into shedding her coyness. The second poem, "Valentine" by the contemporary poet Carol Ann Duffy sets out to show how the poet casts aside the traditional artificial values of love, to place instead her own truthful picture of love.... [tags: Papers]
1840 words (5.3 pages)