Reflection Paper On Customer Service

1049 Words3 Pages

I am a customer service representative at a health company funded by the state. I hear a lot and a lot is expected from me. My job description consists of talking to members over the phone. I explain about their benefits, services that we offer, obtain personal information, I verify authorization, look for provider and etc. With being the first point of contact I try hard to deliver the best customer service that I possibly can; so that I can show that I really cares about the members. The three core values that help me work with my customers are respect, honesty, determination, these three values has shaped me into the young lady that I am today, but most importantly they help me provide great customer services.
Being a customer service representative, respect is something that you must have. I learned that everyone does not hold the same status in life but even if they do not respect still apply. Working as a customer service representative I have one …show more content…

These values are not hard to come by; but it does take practice. I have confidence that I am able to handle any situation place be for within my job. I will always remain respectful to any member even if they are not being respectful. I understand their frustrated trying to get correct service or the answer that you have been looking for a while. I understand the position that I am in when I have to explain to the member that something is not covered or additional information is need to be submitted for us to even consider the medical procedure. Getting the job done require determination: because sometime I to is giving wrong information or someone is to busy to assist. My values have helped me blossom in my job field. I have now been it this job a years: but I am cross train on line business. I also train and floor walk, I have move from a just a customer rep to support so I handle the most complex

Show More
Related

  • Human Service Reflection Paper

    1266 Words  | 3 Pages

    This course has taught me a lot about the role human service workers have in communities and what communities need from human services. I learned about why this type of work is so important and was able to seen that importance first hand through my observation hours at the Dorothy Day Center.

    Read More

  • Customers For Life By Carl Sew

    988 Words  | 2 Pages

    Carl Sewell’s book “Customers for Life” is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. He states that every customer has the ability to be worth 332,000 dollars to your business if you can keep them for life. Mr. Sewell is the number selling luxury automobile dealer in the country. He started from the bottom and manipulated his automobile business into a 250,000,000-dollar business. In his book he explains the things that he has found to work for his business in great detail so that you may also apply them to your business. The entire book revolves around these 10 commandments to customer service:

    Read More

  • Clarify What's Important To You Analysis

    1101 Words  | 3 Pages

    There are several core values I appreciate most. The first one that stood out is an adventure, which is defined as “new and challenging opportunities, excitement, risk”. For some people, adventure always represents tough challenges and high risk with low return. They prefer a stable job because they can earn guaranteed wages without

    Read More

  • Analysis: The Good By Eliyahu M. Goldratt And Jeff Cox

    1761 Words  | 4 Pages

    Without good customer service and keeping your promises, your company would have loyal customers. According to 5 Focusing Steps, “If you’re not yet sold on the idea, consider that a 2 percent increase in customer retention has the same effect as decreasing costs by 10 percent. Not only that, but it costs over six times more to get a new customer than it does to keep one.” Customer satisfaction should be a golden rule of all companies.

    Read More

  • Ethics Case 6-4: Ethics Case report for Rate of Return

    965 Words  | 2 Pages

    Values include competence, integrity, objectivity, honesty, loyalty to the employer, responsibility to users of financial...

    Read More

  • My Personal And Professional Values In Social Work

    2120 Words  | 5 Pages

    Firstly, I will begin by identifying my core values. These values can be put into two separate groups. Firstly, there are instrumental values: courageousness, intellectualism, and helpfulness. When considering the myriad of ideals, many others were eliminated

    Read More

  • Customer Service Case Study

    1457 Words  | 3 Pages

    1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.

    Read More

  • Professional Development In Nursing

    1236 Words  | 3 Pages

    The values that impact my decisions include: accountability, truth, honor, spirituality, reliability, kindness, ambition, family and compassion just to name a few. My grandfather was a successful business man in the 1930’s through 1980’s. He was a firm believer that you are only as good as your word. He did business with a hand shake and a smile. Teaching his grandchildren that if a man’s word is of no value, neither is he. Furthermore, he taught us the importance of sticking with your fundamental beliefs and principals. The value that is non-negotiable in my life is integrity. I believe it is important to be ethical, honest, truthful, reliably and trustworthy in every aspect of life. I am inspired and driven professionally by compassion, kindness and a belief in healing those that are

    Read More

  • Customer Service: The Key to a Prosperous Business

    1439 Words  | 3 Pages

    When it comes to providing customer service, customers want quality, assurance and their demands met. Companies have a commitment to give good customer service. GE (General Electric) is ranked one of best companies that provide excellent customer service. Their commitment, training and quality to the customers for decades is how they gotten to the top. Meanwhile, AOL is ranked as one of the worst companies that provide poor customer service. There rude deposition, unethical guidelines and disgraceful quality is why they are going out of business.

    Read More

  • Importance Of Being A Facility Supervisor

    1365 Words  | 3 Pages

    As a building operation employee, I know that it is our responsibility to ensure that every student, visitor, and VIP guest received the best customer service as possible. I have encountered times when I had to deal with tough people when asked upon, but I stayed calm and try to help them as best as I can and/or ask others if necessary. All the experiences that I have so far has been awesome, but I would want to do something more. Working under a Facility Supervisor during the majority of my shifts have influenced me to take a bigger role at the Student Union. During those times when I was given the opportunity to take charge in setups/turnovers as well as during special events, being able to take charge

    Read More

  • Personal Leadership Statement

    1177 Words  | 3 Pages

    Although I have many core values, including diligence, happiness, helpfulness, true friendship, freedom, and intelligence, the most significant in my life are love, morality, honesty, and forgivingness. Throughout my life, these particular values have proved key to becoming the person I wished to be. “The term leadership involves our self-images and moral codes” (Values in Leadership). In order to lead and to be someone who upholds their values, one must be fully aware of what is important to them and what drives them.

    Read More

  • Leadership Style Reflection

    2006 Words  | 5 Pages

    Values remind me of ethics and morals, necessary in any walk of life and imperative in the work place. These concepts are guidelines in which employees need to follow to be successful. “Values represent basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence.” (Robbins, 136) Integrity, courage, service, wisdom, respect and goal setting are a few of the values that are most crucial to me and what I hope to achieve within any work place setting. Values should be lived every day in the work place and should exemplify the

    Read More

  • Emotional Intelligence Assignment

    949 Words  | 2 Pages

    By having a driven attitude and empathy with the ability to care and connect deeply with others such as if a patient comes in and wants to have a conversation about how they are sick, a family member that is sick or just wants to talk, it is my job to listen and comfort the patient, not brush the patient off. Another trait of excellent customer service that I provide is putting the patient’s needs at the center of all decisions, for example, if the patient is coming in to the hospital to make an appointment for a newly diagnosed disease and is extremely nervous and demands to be seen as soon as possible, it is my job to take the patient’s diagnosis into consideration and make the appointment happen. I would talk to the manager and explain the

    Read More

  • Customer Service At The Restaurant Business

    1798 Words  | 4 Pages

    Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.

    Read More

  • The Importance Of Customer Service

    1518 Words  | 4 Pages

    “Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible.” (Reference). Employees also need to realize that providing excellent customer service will provide positive word of mouth recommendations for the business that they work for in the community. A business wants their customers to say that I am coming back to this location because of the customer service that I received from this employee. “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. -Jerry Fritz”.

    Read More

More about Reflection Paper On Customer Service

Open Document