Customer Service and Online Delivery Systems Essay

Customer Service and Online Delivery Systems Essay

Length: 1113 words (3.2 double-spaced pages)

Rating: Strong Essays

Open Document

Essay Preview

INTRODUCTION
In today’s market, organizations must have the ability to meet customer’s demand, what they want and when they want it. Customer service and on-time delivery are two important factors in today’s environment. Product life cycles have shortened and customers are demanding immediate delivery. A company may have a great product, but if it is not delivered to the customer when they need it, the customer will move to the competitor and the product will fail. Organizations must recognize the importance of their supply chain and ensure that the right solutions and tools are in place.
The supply chain is a system/network that includes inventory, distribution and transportation functions and consists of raw material suppliers, producers, storage warehouses, distribution centers and retailers. The traditional methods of replenishment is push replenishment based on forecasts and long lead-times. The traditional methods cause the Bullwhip effect, which happens when variance increases in ordering patterns as you move higher up (upstream) in the supply chain. Problems with traditional methods of replenishment and forecasting errors include:
• Long lead-times – late deliveries, not able to meet customers expected delivery dates.
• Insufficient inventories – out of stock, short/insufficient shipments.
• Excess inventory – large inventories.
• Incorrect product mix – too much inventory of products that do not sell and not enough inventory of products in demand.
Managing a supply chain system based on a customer driven focus, requires the right inventory in the right place at the right time. An effective inventory replenishment method implemented in the supply chain is a key factor to maintaining low inventory and high customer ...


... middle of paper ...


...er & Gamble uses consumer demand info to drive supply network. Retrieved from, http://www.supplychainbrain.com/content/index.php?id=5032&cHash=081010&tx_ttnews[tt_news]=600
Youngman, K. J. (2014). A guide to implementing the theory of constraints (toc). Retrieved from http://www.dbrmfg.co.nz/Supply%20Chain%20Replenishment%20&%20Distribution.htm


Wu, H., Chen, C., Tsai, C., & Tsai, T. (2010). A study of an enhanced simulation model for TOC supply chain replenishment system under capacity constraint. Expert Systems with Applications, 37(9), 6435 – 6440. http://dx.doi.org.ezproxy.fau.edu/10.1016/j.eswa.2010.02.074
ExperiencePGnow (2012, December 4). P&G supply network operations (sno). Retrieved from, http://youtu.be/qfw4RmbKB-M
PGCareers, (2011, November 24). Supply network operations (logistics) at procter & gamble. Retrieved from, http://youtu.be/GEceq7MOSs0

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on Ups Is The World 's Largest Package Delivery Corporation

- Introduction In 1907, Jim Casey and Claude Ryan founded American Messenger Company, a delivery and errand service, from a small-spaced basement office. As their service grew, the Seattle teens began making small package deliveries for local stores. The company’s name changed to Merchants Parcel Delivery, and the founders later changed their name to United Parcel Service (UPS) after acquiring Motor Parcel Delivery in Oakland, California. Today, UPS is the world’s largest package delivery corporation with about 18.3 million packages and documents transported per business day throughout 220-plus countries....   [tags: United Parcel Service, FedEx, Package delivery]

Strong Essays
1045 words (3 pages)

Integrated Delivery Systems ( Ids ) Essay

- Horizontal integration consists of expanding a service through buying the competence or joining them to create a stronger company that provides the same service. Vertical integration is when a company creates or manages its own providers or created or manages the distribution services. When we think, how a healthcare facility works, we can easily imagine the concept of a human body, going from head to the toes. In the same ways, healthcare facilities need a network of providers in almost every healthcare service....   [tags: Medicine, Health care, Managed care]

Strong Essays
707 words (2 pages)

Supply Chain Management Vs. Customer Service Management Essay

- The use of information technology by firms to gain competitive advantage over their competitors has increased dramatically in the last twenty years. Large and small firms have been utilizing information systems to connect their internal business functions and their companies’ activities to stakeholder such as suppliers and customers. ( Enterprise Applications, n.d). Supply chain management and customer relationship management are some of the technologies used by firms to accomplish the aforementioned functions....   [tags: Information Technology, Customer Service]

Strong Essays
1785 words (5.1 pages)

Essay on Customer Service And Customer Satisfaction

- Customer services and customer satisfaction are the prime objective of any service organization. Information and communication technology has furnished go-up to new innovations in the product designing and their delivery in the banking and finance industries. The transformation has been very productive for banks bringing in an increase in productivity and organizational efficiency to be more competitive. Banks have no alternative but to employ wireless solutions in device-independent and network-agnostic ways in responding to the customers demanding ‘anytime and anywhere’ access to their money and financial information....   [tags: Bank, Online banking, Financial services, Banking]

Strong Essays
1239 words (3.5 pages)

Success IT Sytems In Companies Do Not Guarantee a Good Delivery of Services

- ... This can only work when the systems are working perfectly. Therefore, another way to reduce all these big budgets on IT innovations and products would be to outsource these services. By doing these, all necessary projects and tasks can be done on time on a low cost budget. The evidence for these is as below; Improvement of services – These non-IT companies can improve their products, offer quality goods and have good customer service skills. This will help attracting more customers without necessarily using IT....   [tags: success, technology, models]

Free Essays
820 words (2.3 pages)

Ups - Core Competency Is Efficient And Reliable Package Delivery Essays

- UPS’ core competency is efficient and reliable package delivery. However, over the last two decades, UPS invested heavily in Information Technology to develop its capabilities. With this new technology driven approach UPS managed to integrate UPS and client’s info systems. This business process integration benefitted both by exponentially increasing the business value, also these collaborative Info systems unlocked tremendous potential making UPS the world’s most admired company in the year 2000....   [tags: Management, Customer, Business opportunity]

Strong Essays
763 words (2.2 pages)

Electronic Health Records : Improving The Quality Of Care Delivery Essay

- Electronic health records are at the forefront of improving the quality of care delivery. EHRs can provide accurate, up-to-date, timely patient information and medical knowledge to physicians and healthcare providers. EHRs have the ability to exchange health information on patients across organizations, and provide an accumulation of data for quality monitoring and improvement. Safe sharing of patient information across organizations can not only make continuum of care a much smoother process, it can also decrease repeated testing and increase correct diagnosis among patients....   [tags: Medicine, Health care, Health care provider]

Strong Essays
1497 words (4.3 pages)

Essay on Netflix Architechture And Understanding-Iimproving Multi-CDN Delivery

- 1. INTRODUCTION Video streaming service is one of growing business in the recent years. Many streaming service providers are available in market and there is a lot of competitive edge between those. Some of the providers are Amazon Prime Instant, Hulu, Vudu, ITunes and each has its unique feature. Netflix is one of the America’s largest movie rental service and in addition provides the subscribers with internet based video streaming service. (Netflix Competitive Advantage, 2010). It was started in 1997 headquartered in Los Gatos, California....   [tags: VIdeo Streaming Business, Growing Businesses]

Strong Essays
1722 words (4.9 pages)

Essay about Intermountain Healthcare: A Modern Healthcare Ecosystem

- Intermountain Healthcare: a modern healthcare ecosystem Intermountain Healthcare, Headquartered in Salt lake City, Utah, was founded in April 1975, when the Church of Jesus Crist of Later-day Saints donated all of its hospitals to the community. IHC is a nonprofit organization. It is an example of an integrated delivery system, spanning the continuum of care. IHC is comprised of three divisions, hospitals & clinics, physicians, and health plans. It operates 22 hospitals, 185 Clinics. Its physician group includes over 1,000 doctors and its health plans insure approximately 600,000 people in the region (Intermountain Healthcare [IHC], n.d., para....   [tags: integrated delivery system for continuum care]

Strong Essays
1223 words (3.5 pages)

Essay on Denial of Service Attack

- Background Located in Seattle Washington, the iPremier company is a web-based commerce company founded in 1996 by two students from Swarthmore College. Since its founding, iPremier has registered a success story in e-commerce selling vintage, luxury and rare goods over the internet. Customers use their credit cards to transact business online. With impressive sales and profit margins, iPremier is among the few companies who survived the 2000 technical stock recession (Austin, 2007). Management at iPremier consists of young employees who were its pioneers and a number of experienced managers recruited over time....   [tags: Business Operations Analysis]

Strong Essays
908 words (2.6 pages)