In researching the customer service needs and why it is so important to the business has 5 principles that every company looks at for good customer service (CSSP, 2007). Successful customer service is listening to, understand, and respond to customers is one principle that would be the primary that would assist in the customer service industry. The company mission statement or vision of what the company expects would be clear to all of the employees, to show a positive service quality is primary outcome. Company’s set standards and monitor them for the standards. There is some margin of error that is acceptable, but their goal...
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...tween the company and the customer is not in a timely manner the customer could interpret this as a hopeless resolution to their concerns. In having a tracking system to track the concerns and complaints of a customer would be beneficial to a company to make sure that the concerns of the customer are addressed in a timely manner.
In conclusion to all of this information customer service starts at the beginning of the interaction and continues through the whole process of the experience. The training of all staff and further education of the policy and procedures increase the customer service satisfaction and maintain and could increase the new customers with the word of mouth advertising from the current customers. Hiring caring and talented staff that are willing to learn and treat others as they want to be treated would benefit the company and customer reactions.
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