Customer Satisfaction Is A Key Measure Of A Project Quality Management Essay

Customer Satisfaction Is A Key Measure Of A Project Quality Management Essay

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Customer Satisfaction:

Customer satisfaction is a key measure of a project 's quality. It 's important to keep in mind that project quality management is concerned with both the product of the project and the management of the project.

If the customer doesn 't feel the product produced by the project meets their needs or if the way the project was run didn 't meet their expectations, then the customer is very likely to consider the project quality as poor, regardless of what the project manager or team thinks.

As a result, not only is it important to make sure the project requirements are met, managing customer expectations is also a critical activity that you need to handle well for your project to succeed.

Prevention over Inspection:

The Cost of Quality (COQ) includes money spent during the project to avoid failures and money spent during and after the project because of failures. These are known as the Cost of Conformance and the Cost of Nonconformance.

Continuous Improvement

Continuous improvement is a concept that exists in all of the major quality management approaches such as Six Sigma and Total Quality Management (TQM). In fact, it is a key aspect of the last concept, prevention over inspection.

Continuous improvement is simply the ongoing effort to improve your products, services, or processes over time. These improvements can be small, incremental changes or major, breakthrough type changes.

From a project perspective, this concept can be applied by analysing the issues that were encountered during the project for any lessons learned that you can apply to future projects. The goal is to avoid repeating the same issues in other projects.
Differences in Quality assurance and quality control are:
Quality Assurance ...


... middle of paper ...


...nt activity, to isolate and provide feedback on the causes of quality problems. By using this approach consistently, across projects, the feedback mechanism works towards identifying root-cause problems, and then developing strategies to eliminating these problems. Using this holistic approach ensures that teams achieve ever higher levels of quality.

Quality control can relate in:
Greater levels of customer satisfaction, which will very likely result in both repeat business, as well as referral business
To ensure that the quality control plan is understood by all stakeholders it would be advisable to introduce some expert knowledge persons to clarify what is expected and applied.
This could be conducted in a workshop environment for stakeholders or even video liked to persons involved.
Could also be introduced at the beginning of the project in the execution period.

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