Rankin is responsible for the technical implementation of the new customer relationship Management (CRM) software being installed for western and eastern sales offices in both cities. The software is badly needed to improve follow-up sales for his company, Reflex Systems. The current situation that Mr. Rankin is extremely difficult because the team members are the most important component of any project. What exactly is the situation? First, there is a lack of passion among the team members which can be connected to a lack of communication. The lack of passion can be connected to the long work hours that this project requires. The team members are unaware of the project due date which can cause frustration. One team member, Sally, already left the team. When she asked Mr. Rankin for “quality of life,” he responded to stick it out. Mr. Rankin kept asking himself what was wrong with them team, but he also needed to ask himself what is wrong with his leadership style. He currently has two teams one in Chicago and one in Los Angeles. The members of this teams are different. While Chicago is overwhelmed and stressed out, Los Angeles is less stressed and is meeting their deadlines. What should Mr. Rankin do next? I am going to analyzes his current leadership style and the current problem with the team, then I am going to make recommendation on the steps Mr. Rankin should follow and lastly, I am going to describe the resulting environment after my suggestion are implemented.
The current leadership style that Mr. Rankin is using is an autocratic leadership. As an autocratic leader, Mr. Rankin retains all the authority. He makes the decision assuming the team members will comply and is not concern with the team members’ attitude towards...
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...yle. Since the teams are extremely different, Mr. Rankin can have one style for the team in Chicago and one style for the team in LA.
After all my recommendations are implemented, Mr. Rankin’s project will run more smoothly. He will have two leadership style, one for Chicago and one for Los Angeles. Each team will manage with the appropriate style to deliver productivity. One extremely important improvement, when Mr. Rankin follows the actions to foster, the entire project will take a 180 degree turn for the better. The members of the Chicago team will feel their voice is being heard through more communication with Mr. Rankin. They will also feel that their opinion matter when being involved in the decision making. Since they get to see their family while working from home, their level of commitment to the project will change and the project will get done on time.
It holds that various situations require different leadership styles to result in effective outcomes. According to this school of thought, it is the assessment of the competence, as well as the commitment of the leader’s subjects that makes the whole practice a success. As a result, a leader should access the two factors before deciding on either directive or supportive form of management.
The idea of approaching leadership from the standpoint of values has been echoed in several studies. O’Toole (1995) compared and contrasted contingency and situational approach to leadership with value-based leadership. He stated that all leadership styles eventually enforces the individuals to follow what their leader commands them to do rather than focusing on what is the will of the followers – this he called as disrespect for the individuals. It is important for the leader to understand, why people are resistant to change in reality and must make a personal commitment to overcome this resistance to changing environment or culture. He suggested that if the company wants to initiate change that is constructive, focus must be placed on the
The paper will compare and contrast two styles of leadership. It will discuss the different styles with examples of the success of these styles. The two styles will be examined for both the positive effects and negative effects on those under both leadership styles. It will show two different outcomes and the effectiveness of both leadership styles.
Ben’s hands-off approach with his team has had some serious impacts and will require some work on his part. “The successful leader who engenders success needs to consistently lead a team with sensitivity” (Sohmen, 2013). Recognizing he needs to make changes to his communication style is the first step in improving his leadership skills and promoting teamwork. (Sohmen, 2013) explains that teams require clear objectives, mutual encouragement and trust. The result is familiarity across project teams and the ability to make decisions and develop trust.
The contemporary leadership we researched was Situational, Distributed, and Collaborative. We researched all these because we thought that this type of prInciples would make the game more interesting for the players and leaders. I felt that with these principles we would have a chance to show how to effectively apply it, the research we did supposedly told how each principle worked and how to effectively apply it. Some other examples of the research were that what games apply to these principles the most which were for situational was capture the flag, this game was that you had to get the ball and bring it to your side, but when the opponent gets the ball from your goal. The team would have to go from attacking to defensive instantly which show that when a situation changes how a person reacts to the change, for distributed was the four squared game In which the team with the ball had to get the other team out, in this game there was a use of two principles in one collaborative and distributed as an example some people would have to mark the opponent and work together to get the person out. We used Situational, Distributed, Collaborative, we delivered collaboratively and the distributed perfectly because we worked with each other and the rest of the class to work out an outcome since our game wasn't that good and people kept asking if they could change the rules which made us think if we needed more time to execute our game , since we only had 50 mins to play . I felt that we all had a say in how to apply the principles of the group Kent said by playing the game While I went into some depth to try and think how it would affect the game and we as leaders, which came to the conclusion to play more games that would high...
When I was elected as the team leader of Pulse’09, the feeling was unsurmountable. Had I known the responsibilities that came along with being a leader, I definitely would be feeling something else. Every year a new team along with its leader was elected. In the first team meeting itself, I realized the need for a definite ‘goal’ to be set for giving a sense of direction to the team members. Additionally, I felt the best way to enjoy the experience of Pulse’09 would be by dividing the entire team into smaller groups that focused on a particular task. This way not only the final goal would be achieved effectively, but also members would get to know each other closely. Thus, after the first informal meeting I placed the team members into groups of three and allotted them specific tasks. The tasks were small goals that the individual groups needed to accomplish in order to reach the final goal; which was essentially the success of Pulse’09. But what I didn’t know was the criticality of ...
An autocratic leadership style is similar to the pacesetting and commanding styles of leadership which Goleman (2002) refers to.
The leadership is a privilege and it is such a privilege and an honor which will carry the tremendous responsibility which will inspire others to direct them to accomplish goals and vision of the organization. Leadership is about influencing the people, by producing direction, purpose and motivating in order to accomplish the mission, vision and improving the organization. The leadership philosophy is evolved based on the experiences, both positive and negative, in most of the initiatives and activities that we undertake. It is also one among the collaboration and teamwork within which the team members can utilize each other’s strengths to counter the weaknesses of the individuals. By observing, introspecting and experimenting we can developed a leadership paradigm which is inclusive, collaborative and proactive. We can develop the ability to recognize which will approach in order to reach the productive conclusion. The great leaders know their limitations and are capable at utilize their strengths and also the strengths of others to compensate.
In early 2000’s when global car markets, particularly luxury car markets were getting more and more competitive and consolidated, and product innovation was increasingly becoming imperative for all leading luxury car makers, Audi took strategic decision of making a Premium customer experience with the support of CRM its core competency with the long-term commitment to make the car buyer lifecycle and experience as hassle-free and personalized as possible. The case is mainly narrates the CRM progress of Audi till 2004 and mainly focuses on Italy operations and steps taken in that region.
Customer relationship management has become the marketing buzzword of the past two decades with business-to-business firms jumping in, many without really being certain of what they hope to achieve from it, and oftentimes being disappointed with the results.
Develop an effective coaching and selling strategies – I need to be more effective in guiding the team to the end goal. The team needs to understand the objective of the project along with how it fits into the organization. Working on coaching and selling this to the team I will be able to assure that our visions match across the team. Through this analysis, I’ve recognized that my team members do not have the same level of technical skills and competencies. If I start working closely with them and getting more involved in their execution of work, I can help them become more
In this paper I will look at the four major leadership styles, their characteristics, advantages, disadvantages, and in what situations a particular leadership style is desired. Additionally, I will look at my leadership style and how I acquired this style throughout my career.
”Leadership involves the exhibition of style or behavior by managers or supervisors while dealing with subordinates; leadership is a critical determinant of the employees ' actions toward the achievement of the organizational goals” (Saeed, Almas, Anis-ul-Haq, & Niazi, 2014). Leadership is a strength that initiates, inspires, and guides the cooperation and attitudes of others on the way to set vision. Leadership is influential and involves several styles of approaches that involve trust, accomplishment and focus to reach a projected result. Using and implementing the ideas of others motivates new thinking and gains the confidence to build the trust and encourage everyone to work to the same goals (Northouse,
The third stage of CRM life cycle is customer enhancement. Customer Enhancement denotes the activity retaining the existing customers as well as gaining prospect customers of products. Customer enhancement is essential to improve company’s performance. Communication service providers (CSPs) are the most used tools of customer enhancement program. Communications Service Providers (CSPs) are not just competing against each other but also against the notable customer experiences E-Commerce and M-Commerce leaders continue to introduce to the global digital business marketplace. Set against this milieu, CSPs’ customer communication solutions and end-to-end customer experiences too often appear out of date. Improving these
Customer relationship management or CRM for short is a model for managing a company’s interactions with current and future customers. When CRM is utilized correctly it will increase profitability and customer loyalty, which are both very important to an organization. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Customer relationship management is very important in many ways to help a company become and stay successful. CRM can help businesses gain a competitive edge through communication, marketing, gathering customer information, social media and mobile technology. Customer relationship management is a continually evolving domain and now social media technologies have revolutionized the way businesses and consumers interact. (Choudhury & Harrigan, 2014) There are many benefits that come with implementing customer relationship management.