Customer Contact, Our Support Call Center Essay

Customer Contact, Our Support Call Center Essay

Length: 2066 words (5.9 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

The ability for the customer to interface with the company would be throughout the customer relations portals on the website; we have everything from instruction manuals and support videos to help show the customers how to fix their potential issues. The fact is, customers search, make buying decisions, solve problems, look for self-service options and get to know businesses through the content and information about them on the web (Since). Next we would suggest that the customer contact, our support call center. Garmin currently employs around 700 customer support specialist around the globe in order to better assist our customers. Currently in the United States, we have 6 locations around the United Sates to ensure that there are minimal waiting times and also specific knowledge base employees to support specific segments of business. In addition to this Garmin also host training seminars, this has been well received by customers of Garmin, due to the complexity of some of the product’s that are offered. In the fitness and marine segments of the company, our regional sales group offers training session to better understand the complexities of the products. Overall technology has positively added value to customers that interact with Garmin. At this present point I would recommend to have one location that offers all of the benefits above. The current solution is capable with the help of multiple different sites. Many employees and customers get confused on where to go to get answers. Identifying a technology platform that would give the company to consolidate this approach would be better than the bolt on approach that they have taken.
Another opportunity for Garmin is to adapting technology to the customer relations...


... middle of paper ...


...nd messages, you can also set up conference calls or video conferences with other offices around the world. This has become increasingly important for me when working on a global marketing campaign that affect multiple of our international offices.
An opportunity for additional communication within Garmin would be to create an internal social media site. This is an emerging trend in keeping departments in constant communication without having the stress of working. Imagine Facebook without the political and tales of misbehaving, what would it look like in a business setting. The tone is decidedly businesslike, as employees exchange messages about customer orders, new products and closing deals (Kopytoff). This solution would not replace many of the existing tools for communication such as Microsoft SharePoint and this would not be a replacement for meetings.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Occupational Stress in a Call Center Center Essay example

- Occupational Stress in a Call Center Setting There are a number of individuals who experience stress relating to their profession. Occupational stress is defined as “Job related stress, which often comes from occupational duties for which people perceive themselves as having a great deal of responsibility.” (Seaward, 2012) With different occupational comes many different forms of occupational stress. Personally, I though it would be interesting to research occupational stress in a customer focused environment....   [tags: Personal Stress, Stress Management]

Better Essays
1716 words (4.9 pages)

Call Centers: The New Assembly Line Essay

- The advent of the Internet, along with other technology advances, has caused dramatic changes to the way buying and selling is done. Technology has impacted how companies do business, including changing distribution methods and customer service systems. Inbound call centers used for customer service have become increasingly popular as a way of trying to reduce cost and increase efficiency. By centralizing customer service staff into large facilities, companies can help reduce the overhead costs associated with many smaller offices in different locations....   [tags: customer service, managment, technology]

Free Essays
607 words (1.7 pages)

The Community Based Support Services Essay

- Divorce can be one of the hardest conflicts to overcome in any family troubles. From children’s actions in and outside of school, Parents having trouble settling for who gets what, or who take care of the children, Or little conflicts such as where do boundaries and relationship stands. But overall there’s always a solution to problem such as this one. As this paper explain the two standard Community based support services. The West Chester therapy Group and West Chester University own Counseling & Psychological Services....   [tags: Family therapy, Psychotherapy, Psychology]

Better Essays
893 words (2.6 pages)

Essay about call centers

- Call Centers -- RP's Emerging Sunshine Industry The call center service has been dubbed the country's latest sunshine industry, expected to generate around 24,000 jobs in the next two years. When a door closes, a window opens. Even as the Philippines feels the fallout from the global IT crunch, it has benefited from the prevailing cost-cutting trend in an unexpected way -- an unprecedented boom in the call center business. Indeed, the call center service has been dubbed the country's latest sunshine industry, with the sector expected to generate around 24,000 jobs in the next two years, according to Toby Monsod, former assistant secretary of the Department of Trade and Industry (DTI)....   [tags: essays research papers]

Free Essays
2473 words (7.1 pages)

Video Center For The Developing Child Essay

- According to Berk (2012) and video Center for the Developing Child (2012), before a person is able to hold attention, work with information, and filter distractions, during childhood a mechanism called executive functioning must be developed. Some children develop their executive functioning capabilities earlier than others and in order for a child to preform well and have a successful school experience, executing functioning must be developed. The Head Start program focuses, as seen in Zigler (1988), helps to increase a child’s ability to enter a school environment and deal with the expected abilities and experiences of their age group—school readiness....   [tags: Jean Piaget, Theory of cognitive development]

Better Essays
1510 words (4.3 pages)

The Resource Center As A Resource Service Assistant Essay

- As an intern at Goodwill Industries, I am a part of the resource center as a resource service assistant. I have several task right now until the second week of March. The position that I hold now ties into the other areas at Goodwill. I help clients with their computer skills. Many times people have come into the resource center and are experiencing being on the computer for the first time, some have taken the basic computer class at Goodwill, yet are not comfortable making a cover letter or resume....   [tags: Intern, Employment, Internship]

Better Essays
854 words (2.4 pages)

Children 's Safety Center ( Springdale Arkansas ) Essay

- Children’s Safety Center Introduction The Children’s Safety Center is in Springdale Arkansas. The population that the center serves are children 18 and under in Washington county, when there is an allegation of abuse. The center can also provide courtesy services for other counties if needed. There are four services provided at the Children’s Safety Center; advocacy, forensic interview, medical exam, and therapy. The center provides all of its services free of charge for the clients. This is due to the fact that the center is a nonprofit organization that relies on grants and donations to remain functioning....   [tags: Child abuse, Human rights, Sexual abuse]

Better Essays
1944 words (5.6 pages)

September 11, 2001 and The World Trade Center Essay

- ... Edmunds phone call to his wife questions if planes were the only cause of the thousands of deaths and collapse of the twin towers. There have been many eyewitness accounts concluding that those individuals heard explosions beneath them of what they believed to be bombs and secondary devices. Others have claimed to hear firefighters yelling about explosions. Tom Elliot, being a firsthand survivor of the attacks, claimed he “saw only two firemen going up. They told him there had been an explosion near the 60th floor” (9/11 Firefighters: Bombs and Explosions in the WTC)....   [tags: jet fuel, massive explosions, attack]

Better Essays
1467 words (4.2 pages)

Foster Parenting in Nebraska: The Victim's Advocate Project Essay

- ... The center has therapists from the University of Nebraska Psychology Department Project SAFE and Lutheran Family Services available on-site for all victims. With over three decades of experience as a victim's advocate specializing in minor children and their non-offending parents, Lynn has helped lead a great number of children and families toward healing and justice. She states that the job is very demanding and can be draining. She states, "It's sometimes difficult to walk out the door and leave the job at work....   [tags: child advocacy center, victims, donations]

Better Essays
1260 words (3.6 pages)

Analysis Of Barracuda Networks, Inc. Essay

- The best description of the company that I am profiling comes from their own website “Barracuda Networks, Inc. offers industry-leading solutions designed to solve mainstream IT problems – efficiently and cost effectively – while maintaining a level of customer support and satisfaction second to none. Our products span three distinct markets, including: 1) content security, 2) networking and application delivery and 3) data storage, protection and disaster recovery” (Barracuda Networks: Who we are., 2015)....   [tags: Technical support, Customer service, E-mail]

Better Essays
1120 words (3.2 pages)