Customer and Market Analysis of the Disabled Population

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54 million Americans have a disability. Said more clearly, one in five Americans have a disability. Extended globally there are more than 610 million people in the world with some sort of disability or special needs (Manning-Schaffel, 2007). Upon reviewing most available market analysis it is apparent that this group is not being directly market to on a large scale. Likewise there is both a great need and many new opportunities as technology quickly advances. From a financial perspective this group is spending $8.8 billion USD worldwide on assistive devices primarily being pushed through medical representatives. This market is projected to reach $11 billion USD by 2015 and to continue at a 5%+ growth rate thereafter ("Assistive devices for," 2011). So there exists a subsection of the population whose spending is exploding worldwide, who is generally not being marketed to outside of core medical applications, who is beginning to become increasingly dependent on mobile technology such as phones and tablets. I became aware of this underserved market when Apple gave my son, a stroke survivor, a free iPad to use with his speech therapy. When I sat down with the therapist and asked which apps would be most useful she sadly said that while there is a lot of potential for this type of technology the apps in this market are either poorly developed or horribly overpriced. The app she ended up recommending us cost almost $200 USD. While at first we did not want to spend that much in the end we were left very disappointed by the apps cost just $20 or $30 USD. After spending this enormous amount of money on said application we gave it to my son to grow with. Unfortunately to our surprise, he hated the app. Looking at the app myself it was cle... ... middle of paper ... ...ouraging users to share the apps via social media. I believe that because I have a very targeted approach on a group that is generally underserved and not being market to I stand a good change at establishing a consistent source of revenue. Works Cited G. Nickels, W., M. McHugh, J., & M. McHugh, S. (2013).Understanding business. (10th ed.). New York, NY: McGraw-Hill/Irwin. Manning-Schaffel, V. (Feb, 2007). Special brands for special needs. Retrieved from http://www.brandchannel.com/features_effect.asp?pf_id=353 (2011). Assistive devices for special needs: Technologies and global markets. BCC Research, 374, Retrieved from http://www.marketresearch.com/BCC-Research-v374/Assistive-Devices-Special-Technologies-Global-6122386/ Ibarra, K. (2011, Nov 07). Designing apps for kids. UX Magazine, 762, Retrieved from http://uxmag.com/articles/designing-apps-for-kids

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