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human resource management personel
human resource management personel
human resource management personel
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Q.1 Current Human Resource Management (HRM) issues that need to be addressed at James Hotel are policy structure, employee policy, employee issues and staffing plan for the hotel. Strategic HRM planning needs to link to the organisation of the James hotel to remain a sustained competitive advantage and that is linked to the wider picture of the organisation itself (Macky, 2008,p. 14, para. 26). HRM at the hotel goes both ways for Cindy, its personnel management to strategic HRM, where she manages all the employees and supporting all the line managers to insure that plans and goals are being reached (Righeimer, 2016). The hotel’s value of the company is to maintain family and friendly environment, which is become a culture. The downside of …show more content…
Insure that the alignment of the hotel and staff are adaptable for future establishment for James hotel. The SHRM is created to insure that the hotel, staff and the managers
Q.3 PESTE Analysis is widely used to measure, future factors that can impact the performance of forecast plans and what needs to be done in order to prepare of this effect (Pestle Analysis, 2016, para. 4). PESTE analysis are Political, Economic, Social, Technological and Environmental (Falcon, 2016).
Political: Changes in law and can have a great impact on the future goals and plans. Laws like employment law and new legislations.
Economics: Business flow has changed and economic issues like inflations and an increase in the minimum wage.
Social: Change in lifestyle and culture changes in current trends.
Technological: Change of technology and becoming more advanced everyday of life.
Environmental: Current environmental factor that can have effects on the strategic plan would be the earthquake. Changes in, the climate can affect the environment
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The chosen job to undertake job analysis process for the James Hotel is front desk and the reason for choosing this job is because, front desk is the first place customers come to ask for information to inquire and it plays an important role for the organisation. First impression of the hotel is given through the service provided to customers, when they enter into the hotel and proceed to the front desk. (HRM, 2016)
First step of job analysis is to identify the purpose of creating this job analysis and second part of to gather information from the managers and employees that are working around the front desk. Using Functional Job Analysis (FJA) to help gather the right information (Chand, S. 2016). The third step is to note down the main objectives whether the job has to be redesign or needs an update of the previous job description.
Step one: Job analysis process should be undertaken by figuring out what is it needed to develop for the job. What is required for the job and is it aligning with the business strategies. It is important that the job analysis is linked with the organisation’s mission and values, because it represents what the hotel stands
Sophisticated gadgets, high standard of living and advanced technology are highly demanded in this modern and developing world. In the recent years, companies have fasten the pace within the industries by looking at constant improvements and entering ‘gaps’ in the market to attract consumers. Nowadays, not merely companies rack one’s brains to attract consumers, by hook or by crook, nations throughout the world are also trying to inform consumers that ‘Our nation is the best, please buy and wide-spread use our products or services’. These circumstance have led to consumers’ expectations and tastes increasingly homogenized, thus, the concept of globalization of nowadays economy is introduced. “Globalization is the free movement of goods, people and capital; of the three, it's the money that's had the most significant effect on our lives recently, for both good and ill.”(Schuman, 2013) In such a unpredictable economic climate, huge amount of small and medium- sized enterprises are enhancing its management model as well as its operations strategy to increase its revenues and the ability of survive. Junction Hotel is no exception. With many appearance of international hotels and related industries, junction Hotel is confronting with serious challenges. To break through barrier and obtain business success, excellent management and strategic are needed. However, present-day’s junction hotel hardly deserve to be called “success”.in spite of Junction Hotel once highly consider as a successful luxury hotel with a strong business background ,now has been under- performing for years duo to several factors such as piecemeal investments, irregular system and lack of clear objectives. To enhance efficiency and performant of Jun...
...xcellent work will motivate. Behavioural control should be another aspect used at Junction Hotel. This should be emphasised during training of the staff, which I would recommend for the hotel to repeat as they are currently lacking consistency in the hotel training. Workers should be taught how to greet guests and behave infront of customers. Some features of McDonaldization could be used here, with always greeting guests with a smile and a welcoming statement (“Hello, how can I help you today?”). However, it is important that unlinke McDonalds workers who are very mechanical and robotic, the workers at the hotel engage in friendly convocation with the guests to make them feel welcome. Furthermore, it is important that the staff recruited identify with the corporate objective of Junction Hotel and thrive to turn the business into a profitable enterprise once again.
The challenge that Grand chancellor hotel is facing is very critical because it is one of the problems that can affect the bottom line. The first thing is the quality of the service that their guest are receiving. Their employees are already complaining that they are frustrated about turnovers and are being disrupted by the quick changes happening in the organization. This creates a sense of urgency for Lindsay to come up with an effective solution as employees often start leaving one after the other creating a chain affect and impacting the workload on those that have been
It is important to take knot account that job analysis a process that allow people to know and establish every single aspect about job duties and requirements of any position or job. In other words, it means to analyze in detail what a person has to do in a job given and the importance of that particular job. In addition, this means to focus on what employees’ performance, potential, behavior, and skills for doing a certain job. Job analysis also focuses on how to do to the job, seeing if it is good or not for the worker, looking for ways of doing better, and linking the job-specifications with the candidate-specifications when she or he was in the selection process (Business dictionary, 2016). However,
Firstly, Job Analysis selecting a suitable job analysis method depends on the structure of the organization, hierarchical levels, nature of job and responsibilities and duties involved in it. It involves collecting and recording job information, checking the job information accuracy using this information to determine their skills and abilities (Hrwale, 2011). The job description is basically an outline of how
fixed costs to total costs. The high level of these costs stem from the fact that hotels must constantly be managed to achieve the most costeffective usage of resources applied to decor, equipment, preoperational expenses and finance. The aim of hotels is to fill their rooms as profitable as possible as a result some of the most important thing that the hotel industry must realize is that it must be able to market themselves and provide quality services so that customers will want to return back to the hotel. The demands of these two characteristics are very high and it requires a lot of effort. In terms of building a hotel, the capital requirements for a hotel project are so high that hotel cannot easily be traded and must remain as a longterm investment purpose. As a result the industry is subjected to large amounts of cost advantages or disadvantages based on the size of the hotel. Furthermore the success of a hotel is also sensitive to the location, management, and the quality and expertise of the staff which is vital to the functionality of the hospitality industry.
By starting here, it allows you to collect information about the job which should bring great results in the staffing process. This also helps us to identify what kind of people to hire for the position. Our HR specialist or managers usually collect the different types of information needed for the job analysis. They will observe and analyze the job and develop descriptions and specifications for a particular position. The Human Resource Specialist will include the seasoned managers, and they will fill out questionnaires listing the subordinate’s activities. They will review and verify the job analyst’s conclusions regarding the job activities and
The hotel industry performs within a saturated market, driven by customer loyalty and competitive pricing to stand-out. This competitive nature makes it extremely important to capitalise on strengths while improving on
The James cook hotel is plan to implicating change in hotel by this company face so many challenge which we going to discuss below.
By making use of a job analysis questionnaire, as shown above, provides a way to identify job activities, behavior, task, and performance standards. Miltenberger (n.d) states, “A job analysis is a process to collect information about the duties, responsibilities, necessary skills, outcomes, and work environment of a particular job”. Therefore, the job analyzes provide a foundation for human resource management. Pynes (2013) states that some of the areas of activities that a job analysis can provide are;
At Interclean, our people give us our major competitive advantage(http://tegacaysc.areaguides.net). Our employees are a vital part of an organization that is continuously growing (http://tegacaysc.areaguides.net). For the company to keep growing it is important that a job analysis be conducted to have the opportunity to make sure employees are in the jobs that fit them best, and if not to put them where they are best suited. Job performance and the interview method determined this job analysis. These two approaches were used to determine the primary functions of the job description for the sales force. The interview process is a very important part of the analysis due to the information that is provided by the employee. The type of information usually given in an interview from the employee is how productive the employee is, what type of personality they have and if they will be a team player. Through interview process the requirements for the job performance is built. The job performance method is an essential part of the analysis. It helps provide insight to the training that is needed and the development of tests for each employee.
There should be cleared.environment to servive in this competitive era.they has to evaluate new strategy for targeting their goals and tactics.inventory control ,service for special customers and all other activitives which takes part in each day within the hospitality or tourism operation.in hotel industry there should be something new on each day as compare to others which help to cater
...l-Kennedy & White, 1997; Sandwith, 1993; Siu, 1998). It is also suggested that in order to improve employee performance is one of the best way to improve guest satisfaction. Hotel customers are expecting more improved services from the hotels in all service quality dimensions.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
The hotel industry is by far one of the biggest business industries known to man in this era. The businesses of this industry are affected by many factors. The businesses environmental factors in external factors are demographic, economic, global, political, sociocultural and technological.