Copper pharmaceuticals, Inc were a major manufacturer for prescription drugs for medical and dental professions.
Sales are done mainly with the detailers who were pharmacy school graduates and had couple years of experience as registered pharmacists in drugstores.
Bob Marsh, with CPI for 12 years, married and had two children
Marsh's initial salary was $35,000 and been raised to over $60,000 throughout his time with CPI
Marsh has 6 different field supervisor throughout the time he was with CPI
60% of detailers had 10 or more years with CPI and only 8% turnover rate per year.
CPI's detailer's total earning ranged from $40,000 to $80,000 yearly bonus inclusive.
CPI has total of 35 district mangers, they were expected to spend 3 to 4 days per week on the field with the detailers. The district mangers reported to one of the 6 zone managers.
The overall performance appraisals from mangers are satisfactory except being much unorganized.
Other than the first district manager John Meredith, all the other mangers worked less than 3 years with Marsh.
Marsh has been on probation twice
Franklin terminated Marsh with a short discussion in a hotel meeting.
A week after Marsh's resignation, he called the CPI zone office for an appointment with the zone manager, and the zone manger refused
During the following weeks, the president of CPI received several letters from customer stating the disbelief and perplexity over the unexplained dismissal of one of the finest detailers in the area.
Step 2 - Determining the Root Problem & Step 3 - Identifying the Problem Components
The current challenge facing CPI is whether or not the dismissal of Marsh a management failure that lend to complaints from...
... middle of paper ...
...may be future threats to the company's management that another employee would utilize something similar to force the company not to terminate he/she or do a rehiring process.
The alternative solution could be do an internal review of the management process of what went wrong and change the management style internally without disclosing any detail to the low level managers. In additional to that, CPI will send response letters explaining Marsh was terminated due to business decision and a new detailer would follow up their account and promise them the new detailer will only serve them better.
"Crisis management in today's business environment: HR's strategic role", Lockwood, Nancy R. Dec 2005, http://www.allbusiness.com/human-resources/851086-1.html
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