Throughout life people should consider developing integrated conflict management systems to prevent and resolve conflict and provide practical guidelines for designing and implementing such systems. The principles identified in this document can be used to manage external conflict with customers, clients and the public. Better understanding of people's personality types is the first step in resolving conflict. Group participation is another area that deserves attention. Understanding the objective of the group will also help to strive towards a common goal, and help to dissolve conflict.
Personalities enter into play in all aspects of life, from the most innocent playground activity in kindergarten to corporate board meetings. Our personalities influence our choice of friends, our job choices and how much we succeed in those jobs and our lives. Personalities are as individual to each of us as our faces, probably more so. Identical twins can have the same face, but their personalities are always unique. We all know someone who is easy to get along with. Those are the people that have a lot of friends and always seem to be in a good mood. Everyone has had a friend or co-worker who is difficult or who always seems to be mad at someone. In a work setting most conversations about people revolve around personalities. Personalities are usually afforded equal standing as job knowledge or technical skills. For example; you will hear, "he's a great worker but what a jerk to be around," or, "she doesn't really know her job very well, but she's a really nice person." Job performance is important but you will almost always here a personality qualifier. Everyone's individual personality comes into play when...
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...tion derives from participation. After information is obtained, participation of how to incorporate ideas becomes an issue of "discussion." I enjoy describing the concept of participation as being an immense recidivism. On anonymous person once said, "Obstacles are what people see when they take their eyes off the goal" (New York City Subway bulletin board). A goal is discussed and ideas are incorporated; the result is an impeccable final product that emanated from the source of participation.
Carter, Carol, Joyce Bishop, and Sarah Lyman Kravits. Keys to Success. Custom ed. Boston: Pearson Custom Publishing, 1999.
Thompson, Leigh, Eileen Aranda, and Stephen P. Robbins. Tools for Teams. Boston: Pearson Custom Publishing, 2001.
Thompson, Leigh, Eileen Aranda, and Stephen P. Robbins. Tools for Teams. Boston: Pearson Custon Publishing, 2001.
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