When looking at this conflict from the psychodynamic perspective, the first thing to look at is anxiety. Anxiety in conflict can manifest from unfulfilled drives or thwarted desires (Folger, Poole, and Stutman, 2013, p. 43). In this case, anxiety manifested in Jill when she was unable to achieve the upgrades necessary. It is also mani...
... middle of paper ...
... threatening to indicate she will do what it takes to get what she needs. Dan also demonstrates a competing style by stating his priorities and not offering alternatives or working to agree on an acceptable timeline as to satisfy individual needs. The lack of communication, accommodation and collaboration between Jill and Dan prevents resolution of the conflict.
The importance of communication in resolving conflict has been studied for years. Hawes and Smith (1973) stated “The role of communication is conflict is such that as the amount of communication increases, decisions are more likely to be reached or, the more we talk the more we agree”. Jill and Dan both demonstrated avoidance in not following up on the situation. Jill sharing her frustration with the trustee who shared the information with Jill and Dan’s boss resulted in an escalation of the conflict.
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