Essay about Conflict Management Application

Essay about Conflict Management Application

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Conflict management has always been an interesting subject in an organization. I was Senior Security analyst for a company named L&T in India. As a senior member, conflict management has been one of the most challenging aspects for me. At work, we were always firefighting and had the responsibility to resolve the continuous technical problems of our internal (software developer) and external (customers and partners) clients. Our team had to not only firefight with the existing issues but also had to focus on developing and improving current security projects. This stressful atmosphere led to undesirable amount of conflicts within our team which had positive as well as negative impacts on our unit. Through this paper, I would like to discuss how conflict management has been a challenge for me as a senior security analyst, steps that I had taken to resolve it and what I could have done to ameliorate it by learning from class presentations and slides.
While being there for 2 years, it was quite apparent that there were many conflicts within the team. There were evident sources of conflict. My team of 25 members was divided into sub-teams comprising of 5 members per sub-team. Teams were formed on basis of seniority rather than expertise. This led to difference in opinions, ideas and methodologies. Senior members had their set of opinions and ideas which were completely different from fresher and younger employees. These sub-teams had people who were completely different from each other which led to differentiation within the teams. Each sub-teams had their set of goals and commitments towards the company. Hence, their goals were incompatible with each other. The only task that was common amongst the sub-teams was to resolve complex t...


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...flicts (Class 12 Slides, Conflicts and Negotiation, slide 24). These are some of the methods and approaches that I would have implemented at my workplace.
As I stated at the beginning of this paper, conflict management is an interesting subject to deal with. Initially, I discussed about the sources of conflicts in my organization and what my manager and I did to resolve it. We were successful to a great extent. By after going through the class readings and slides, I realize that although the solution offered was good, there are still better approaches to manage conflicts. After understanding the concepts of conflict management through this course, I am pretty sure that I will implement a better solution if landed in a similar situation.





Works Cited

Rothenberg, S. (2009). Class 12 Slides (Conflict and Negotiation). Organizational Behavior and Leadership, 1-25.

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