Computer Systems Scenarios

Computer Systems Scenarios

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Scenario 1

Sarah’s Flower Designs is a fledgling, home-based business in Madison, Wisconsin, consisting of three employees. Sarah, the owner, handles all of the floral arrangements. Her assistant, Mark, handles the purchasing of flowers, related materials, and takes telephone and walk-in orders from customers. Mark also keeps the financial and client records in order. Kim is the delivery driver and makes local deliveries to homes and businesses.

Sarah’s Flower Designs is looking to upgrade its computer system (an older model PC) to help keep up with the growing demand of their customers. They would like to house their client information and order histories on their new system, as well as bill their customers electronically. They also want Kim to have a way to keep track of customer addresses and specific delivery instructions while she is on the road. What IT recommendations would you make for Sarah’s Flower Designs?

Sarah needs to replace her older PC with a desktop computer. The desktop computer has a primary memory as well as, secondary memory; Sarah would have the ability to run the programs that would best benefit her business needs. The desktop computer could be upgraded with more memory or even a new hard drive as her business and cliental grows.
Sarah should also invest in a handheld computer so that Kim would be able to keep track of customer’s addresses and delivery instructions while she is on the road. This system could reduce possible delivery mistakes for the business.
Of course, Sarah’s business would need to purchase additional software to enable them to do the things the business needs such as, Quicken, Microsoft office, and QuickBooks. This will enable the company to keep track of customers, bill customers electronically, and even keep track of sales and purchases. The desktop computer will be able to run each of this software with ease.
Scenario 2


SBI Corporation is a financial consulting organization based out of Dallas, Texas with four satellite offices located throughout the southwestern United States. The company has 300 full-time employees, 20 of whom travel to various office locations 2 to 4 days a week. These 20 employees do not have access to email and other company programs when they are traveling.

SBI Corporation wants to improve their company Web site to provide its clients with access to their portfolio information 24 hours a day, 7 days a week.

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The company also wants to supply technology equipment to employees who travel on a regular basis, in order to keep them in the loop. What IT recommendations would you make for SBI Corporation?
To best benefit the SBI Corporation I would suggest they start by upgrading their computer system to a minicomputer, this would allow the corporation to build and expand their web site and enable clients to access their information when they wanted to. The minicomputer is very reliable and I believe the corporation would benefit from their use. The corporation would also have the ability to network between their various offices. As the corporation grows I would suggest again upgrading to a mainframe computer as the system is larger and they would be able to store much more information and increase productivity.
The company would also benefit from investing in laptops for each of their 20 employees that travel on a regular basis. The company would need to make sure each laptop was wireless ready so that the employees could access company information and e-mails while even on a airplane. Laptops would keep employees up to date on new information from the company, as well as, the ability to keep in contact with their supervisors of fellow workers through e-mails.
Scenario 3

The Helping Hands League is a nonprofit organization out of Orlando, Florida that offers assistance to elderly and handicapped individuals. Currently, the league has 35 volunteers who are assigned to help different people in the community with errands, reading, cooking, and household chores.

The Helping Hands League does not have a lot of money to spend on technology. The league wants to keep records on each client and volunteer for tax purposes and have the ability to create schedules for


volunteers to ensure the needs of each client are being met. What IT recommendations would you make for the Helping Hands League?

I would recommend a desktop computer for The Helping Hands League and it would also be the most cost effective system for the organization to purchase. The desktop computer can easily keep records on each client and volunteers, while enabling the organization the ability to create schedules for the volunteers, this information would also be easily accessible for the organizations daily recording keeping. The company would also benefit from a printer so volunteers would be able to print out their schedules to ensure each client’s needs are being meet. Desktop computers have good processing power and contain enough storage to support standard applications, such as word processing, spreadsheet manipulation, and simple database process. The desktop computer has enough memory to enable the organization to make changes to their schedules and cliental, as with this type of organization the volunteers and clients may change on a frequent basis. I believe the company will be able to use the desktop computer for all their necessary work while also being the most cost effective.

Scenario 4

John is an up-and-coming jazz singer and songwriter. He has regular gigs performing his original music at a neighborhood wine bar and a local Italian restaurant in his hometown of Santa Barbara, California. John is frequently asked by many of the wine bar and restaurant patrons if he has a CD recording of his songs for sale.

John has not been signed to a record label as of yet, but he has been thinking about recording an album independently and selling it online and at his shows. He would like to record and produce the album on his own, at his house. John would also like to keep track of his personal and professional finances, listen to the audition recordings of session musicians interested in playing with him on his album, and have access to the Internet. What IT recommendations would you make for John?


John would best benefit from a desktop computer; he would be able to purchase simple standard office software, such as, Microsoft Office, that would be easy for him to use and keep track of his personal and professional finances. A desktop computer would also allow John to record and produce his own album with a good cd burner. John would also benefit from a quality speakers and a microphone so he could produce his album and listen to it when he is done. With a desktop computer John would be able to access the internet provided he had an internet server which can usually be purchased for a minimal cost. Having internet access would be a great service for John to be able to sell his albums online, he could also design his own website to sell his albums, which could be very cost effective for him.
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