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...I would focus on the internal as well as external factors related to the structure of the company. I will motivate employees and encourage feedback on what can be done to make the company’s image better. Involving employees and stakeholders are bound to result in suggestions that might help.
The decisions made by the CEO of Trickmaster were effective in the sense that they were geared toward transparency and more involvement of the customers. For instance, the creation of the LiveAnalytics ensured that the company has better knowledge of what the customers want and as such, they could respond to these needs. Making information available to the customers also ensured that the company could gain the trust of the customers and increase sales. It also ensured that the customers had knowledge of what to expect which makes it appealing to deal with the company.
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