To deliver a message, thought or idea one must have good communication skills. Whether it is face to face or by telephone verbal communication is the most often used form of communication. Throughout my 22 years of work experience, verbal communication had the most impact on the employees. Verbal communication is not just talking. You are building a relationship with the person. Being able to connect with a person on both levels is a powerful tool. This is one of the reasons why I believe that speaking is the most effective communication concept in the workplace.
First, let us review the definition of communication skills. The business dictionary website defines communication skills as:
“The ability to convey information to another effectively and efficiently. Business managers with good verbal, non-verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit.” (Web Finance, Inc.)
It is hard to imagine a business where people did not talk to each other. How would we know what to do or how to do it? Without verbal communication, a business could not survive. Communication is essential for sharing information with each other. Individuals in a business need to have good verbal communication skills to get a message across.
Also, when you speak with clarity and confidence you are more likely to earn respect from others. For example, when meeting with a client you should be able to clearly explain a company contract or policy. The client might decide to do business elsewhere if the employee is fidgeting and fumbling over their words.
At some point, we all have sat through at least one bad presentation. You know the one where the pr...
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...is the number one most important skill to have. Poor communication and interaction lead to a lack of understanding your clients’ needs and exceptions. When a client feels ignored or neglected you can guarantee they will take their business elsewhere. The relationships you have with your clients say more about you than almost anything else. The rapport you build is a key part to your own success.
To conclude, good communication skills are key to success in life, your career, and relationships. If a message lacks effective communication it can turn into error, misunderstanding or frustration. Poorly delivered information can make or break your career. When you take the time to learn and practice good communication skills you open yourself up to better relationships, opportunities, and self-confidence. You also increase your chances of achieving goals that you have set.
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