COMMUNICATION PROBLEMS Effective communication occurs when the right people receive the right information in a timely manner and feedback is received. GM’s organizational communication can be said to be both ineffective and untimely. Owing all to the ignition switch/recall problem which brought many of the organizational problems that exist to light, communication can be considered to be one of GM’s main organizational problems and the biggest contributing factor to its current ignition/recall crisis. Broken down communication channel in GM: Effective Communication occurs when information flows from the top level of the company to the bottom and vice versa and feedback is provided by relevant parties. GM has a downward and upward communication …show more content…
Non-verbal language as defined by Gary Johns and Alan Saks (Johns and Saks, pg. 333), is the transmission of messages by some medium other than speech or writing. It could be a gesture of hand, raised brows or shrug and many more. With GM, its non-verbal language is considered both a culture and communication tool. This body language is properly referred to as the GM salute and nod and both have become an area of concern over the years. The GM Salute: based on research one witness depicted the GM phenomenon of staying away from obligation as the 'GM Salute, ' an intersection of arms and pointing towards others, showing that the obligation has a place toward another person, not me." The GM Nod: The nod was initially meant to signify agreement on proposed plan of actions discussed, however over the years the GM Nod” became an empty gesture where every one nods in understanding of the action to be taken but leave the meeting or gathering with no intention to follow through. Such form of communications has created huge organizational problems within GM where understanding is limited, jobs are neglected, misconducts are not handled or reported and there is no sense of urgency in carrying out
Kroger’s formal communication structure or flow utilized within the chain of command defined by the organizations CEO uses the three formal channels and types of information that is conveyed in a downward, upward, and horizontal communication style. This is used by the top CEO, Rodney McMullen, in a downward style through the numerous chains of command, finally reaching all the way to the various store brands and store level management. Downward communication, comes from the top CEO level and is communicated down through the chains of command. An example of how culture has influenced Kroger’s downward communication can be seen in the use of videos posted by Kroger’s CEO. Upward communication is when messages come from the subordinate levels to higher in the organization’s management pyramid (Daft, 2012, p.579-580). An example of an upward and downward communication tool can also be seen on Kroger’s intranet in the form of a company blog.
Throughout humankind, communication has been used from sending firer signals to the pony express; communication is a very important part of our world today. Team Leader and member should always know their audience. Managers have all the tools necessaries to get their message across from meeting, email, office bulletin board, using FedEx. No matter how they chose to get the message across effective communication is important.
As a result of the ineffective communication system, Littleton faces a number of issues which ultimately has affected the bottom line of the company. Key challenges to note are low employee morale, low level of unity within the organization, poorly designed organizational structure and confusion in interpreting procedures and rules. Improving the accuracy and speed of the flow of communication should be an important first step in the resolution of the presented issues, thus allowing the organization to function more effectively and efficiently.
Gibson, J.W., and R.M. Hodgetts. 1991. Organizational Communication – A Managerial Perspective. 2nd Edition. New York: HarperCollins Publishers.
In every society nonverbal communication is one of the most powerful tools that a person can use to interpret the message that is being delivered. Even though verbal communication is fairly straightforward, nonverbal communication allows others to sense the true emotions of the person that is expressing them. For example even though a person may say that they are not irritated, their usage of voice may display otherwise. Nonverbal communication not only reveals hidden messages, but it also complements, substitutes, and exaggerates verbal communication.
Being a good communicator is one of the most essential skills a manager can possess both professionally and personally. In fact, organizations could not exist without some form of effective communication (McShane & Von Glinow, 2015, p. 254). The ability to share an idea by forming a thought in your mind, encoding that message, and transmitting the message via a chosen channel is only part of the process. For good communication to exist, the message needs to be heard. This happens when the receiver realizes a message is being sent through all the noise, decodes it, and understands it. A communication that is received and understood should generate an action. Feedback helps clarify the message between the sender and receiver (McShane & Von Glinow, 2015, pp. 255-256).
There is no message that our body cannot express without issuing a reaction. Many times we betray ourselves when we say the words but the head denies. There postures and gestures suggest the approach that eludes the contact. Is the silent world language within our language. Gestures, looks, movements constitute a code of nonverbal communication thoroughly studied by specialists. In the 50 's psychiatrists, anthropologists, psychologists, and sociologists they have come to develop a basic alphabet of this science.
Nonverbal communication is an important aspect of speech and is used to help convey the speaker’s feelings and ideas to the audience. Having consistent eye contact with the audience is one example of nonverbal communication. When the speaker gives consistent eye contact to his/her audience, it tells the audience that the speaker genuinely cares about them and is interested in speaking to them. Another example of nonverbal communication is the speaker using gestures. Gestures are a great way for the speaker to convey and describe ideas. The only problem with using gestures is that they can be distracting to the audience if the speaker is using too many. In the past, I will use nonverbal communication such as eye contact and hand gestures to help me communicate my points to the audience. When I have used nonverbal communication during a speech, I have felt that my audience understood my points more
In Rosso’s article, Communication Breakdown (2014), “there are three primary reasons why managers often fail at communicating their message”
Learning to be a master in the art of handshakes can make one able to pass the initial greeting of an interview and the formal goodbye. It is known worldwide and has been a cultural ritual since the 5th century B.C.E. It is a sign of peace, of friendship, and of respect. If done correctly, with confidence and poise, always will one be triumphant.
Non-verbal communication is easily explained as any type of communication that doesn’t intentionally use the vocal cords. It is the way your body responds to others and the things they say. It shows in the way we carry ourselves and the things we wear, to the more obvious ways of facial expressions and body gestures.
Nonverbal communication can be defined as the transfer of messages without the use of words. It uses physical movement; such as hand gestures and body language, and also facial expressions; for example, eye contact, frowning, and smiling. Marta Dynel defines nonverbal (NVC) communication as:
3. Repeat the message-a nonverbal gesture that has its own distinct meaning and is used instead of words to communicate between people.
There are many types of communication. The first one I would like to communicate is vertical communication. The definition of vertical communication is the flow of information both downward and upward through the organizational chain of command. Some also refer to it as formal communication. Downward communication kind of speaks for itself; top-level management produces decisions that are communicated down to tell employees how to perform their job.
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.