Communication is used to get a message from one person to another. When looking at being successful in management communication it is important to take a step forward and look at communication norms, interpersonal communication, intercultural communication, verbal and non-verbal communication, written communication, and presentations. Understanding the different principles of communication in management and when to use them will help the organization achieve success.
Communication Norms
Communication is more than just talking to one another, which is what our society believes to be the cultural norm. Lets look at what communication really is. As Baack stated it best “Communication may be defined as transmitting, receiving, and processing
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It is important to understand our cultural and the culture(s) of those we will work with. We must understand how we shake their hand, how they prefer to work to live, or live to work. It is all part of doing business. It is very important for one to achieve level of intercultural communication competency. According to Baack (2012) “In international settings, cultural differences should be carefully understood. Even the simple act of giving a business card can generate an uncomfortable moment when they are not. Someone who takes the card and stuffs it in his pocket insults his Korean host, because the action treats that individual as being insignificant” (2012). Being able to communication effectively, having the best presentation, or the best proposal can all be ignored with negative intercultural communication. On the other hand, if your proposal is not the best proposal and you are able to communicate through their cultural boundaries and not be offensive, then this can be a positive win for you and/or your business. It is important to know your audience and all that barriers, including cultural to achieve a level of …show more content…
The types of written communication include: memo, email, letters, instant message, proposals, and reports (Baach, 2012). When using written communication you want to ensure you think through the message and ensuring the message is clear and is delivering the right message to the receiver. Just as in verbally communicating, you may type something that makes sense to you, but when read out loud by the receiver is not as clear. A positive with written communication includes the ability to proof your message, unlike with
Communication is how we make contact with others and it being understood. It involves people sending and receiving messages from one person to another. This could be from one person to another, over text, email or even a phone call.
That communication should be ethical. Ethical cross cultural communication improves intergroup relations and self-awareness. If you do not have self-awareness, it will be hard to connect with other people in general not just people from a culture different from your own. I personally believe being self-aware and acknowledging your biases are the best ways to communicate with different cultures effectively and authentically.
The workforce in the United States no longer consists of only Caucasian or American workers. According to the 2014 Foreign Summary Report from the U.S. Securities and Exchange Commission (SEC) (https://www.sec.gov/divisions/corpfin/internatl/companies.shtml) there were 912 foreign companies registered and reporting with the SEC. Additionally, companies employ people from other countries locally as well as overseas and relocate or expand to other parts of the world due to globalization. All employees, whether from this country or another, have language and cultural differences that can cause misunderstanding and miscommunication among coworkers. In order to understand how other cultures communicate, we should learn about other cultures and the ways they communicate with each other. When all team members make an effort to understand each other better, a more cohesive team is formed. International
Doing business with various multicultural companies it is easy to stop barriers between people and the business partners. In the source, the author points the cultural competence differently from professional in general and conducts of a new code that developed to remove the cultural system. By creating business with different culture, people one thing we know that is “culture” about the new nation and religious norms of that country. While working with different cultured people we also gain vast knowledge about caste, customs and much more. For example- people of Canadian’s are too friendly and helpful to talk and interact with the peoples of other countries and help them to settle down in their country by providing them knowledge about the customs of their country . By giving respect to another nation, people they feel a family relation to their business colleagues and partners. Thus, this brings a good relationship among peoples of different communities’ languages and help to create a strong bond between two countries and two
A large number of people from other countries come to the United States to get an education or for many other reasons and to be able to pursue the American dream. In our society and especially in workplace environment we meet people from different cultures and it’s essential to be able to work with them. It is so much easier to get along with each other when we can understand our cultural differences. It is very important to understand cultural, ethnic, and gender differences by managers and professionals in a business setting.
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
While I have already touched a little bit on the relational communication norms that differ between my culture and other cultures, I believe that giving each culture more reflection is necessary to compare and contrast. One of the first relational communication norms to discuss is greeting rituals. While in the United States it is common for the greeting ritual to be a handshake, my culture replaces this greeting with kissing the other person on the cheeks, in the South Korean culture bowing is the most common in greetings. It is very important to recognize this as a natural greeting ritual in another culture because someone in a culture that is not used to this type of greeting might take it to mean something else. This goes back to being mindful about other people and what is the norm of their own culture. I know from my own experience, I shake hands with people who I do not know, but I give kisses on cheeks to people when I greet them if I
Cross cultural communication is a very important factor for businesses in these days because of the rapid economic development hence globalisation.
NEWMAN and SUMMER says about communication that communication means to express our feelings, to share our ideas, emotions between two people.
Communication is key to surviving in society. Because we have such variety and diverse cultures within our communities, communication can become very complex in the human interaction. Because mutual or common significance is essential for communication to take place effectively, people from diverse cultures need to establish some universal ground and develop an open, optimistic approach towards other diverse cultures. The significance of educating a compassion and sympathy towards dissimilar regulations and prospects of people from other cultural groups cannot be overstated. The culturally aware individual will profit not just from enhanced communication but also from connections created with individuals from a broad ranges of cultures. Sincerity to the divergence that subsists within each individual is an essential element for a flourishing intercultural communication. An understanding of diverse morals, manners and viewpoints, must be cultivated. Understanding by positioning oneself in the other person´s place allows a communicator to view the world from a further perception. Act...
In the 21st century, globalization has required the formation of cross-cultural communication, in which there are the numerous opportunities for humanity to exchange and communicate with people from other cultures in the world. Intercultural communication is the era trend and plays a crucial role in many aspects of life, especially in business communication. However, to avoid culture shock, people need to comprehend inhabitants’ the basic communication habits in an unfamiliar environment.
Intercultural communication has many definitions. In short intercultural communication looks at how people, from differing cultural backgrounds, endeavors to communicate. It draws on areas such as cultural anthropology and other areas of communication to build an academic framework. At its foundation is the desire to establish and understand how people from different cultures communicate with each other and help people improve this. Within the context of the global workplace, intercultural communication looks at how people communicate (verbally and non-verbally), manage, work together, approach deadlines, negotiate, meet, greet, build relationships and much more. Companies and individuals looking to do business within the global workplace often fail to address such areas before doing business abroad. This can and does lead to poor performance and lost deals. According to Turchina “Greater understanding of intercultural differences, etiquette, protocol and communication as well as more informed planning will certainly lead to a much higher probability of achieving business goals.” Cross cultural solutions to international business demands are increasingly being viewed as a valid and necessary method in enhancing communication and interaction in and between companies, between companies and customers and between colleagues. Cross cultural consultancies are involved in aiding companies to find solutions to the challenges cross cultural differences carry. Cross cultural consultancies therefore concentrate their efforts on interpersonal communication, intercultural communication today means getting a competitive edge. Whether someone is looking for a new supplier, giving a presentation, or negotiating a contract intercultural communication can, does and will play an important role. It impacts our ability to communicate effectively within a
With the rapid growth in globalization there are a number of firms who have taken their businesses abroad. Their challenge, cross cultural management and communication. An effective communication strategy begins first with understanding who the sender of the message is and who the receiver of the message is. Many companies have realized this and offer training in the different cultures to help better facilitate communication between leaders (Cross-Cultural Communication, mindtools.com). Without this basic understand between sender and receiver it can be very difficult for companies of multicultural to even begin to communicate. The second important understanding is that leaders must demand a cultural tolerance of acceptable behavior between cultures to facilitate effective communication (Cross-Cultural Communication, mindtools.com).
The language barrier, which is also a difficult hurdle to encompass, serves as one of the most obvious cultural differences. A manager can delegate a task to be accomplished within a US based division and reap the expected results immediately. On the other hand, if an international manager is not familiar with the English language or culture, the same task may yield a different result. Language is the transmitter of both information and ideas. "The key to global competency is to develop the skills to cope, and that means integrating into the dominant culture and realizing how to properly interpret and analyze behavior" (Hayes, 1996). Being bilingual increases the advantage that foreign business partners have in interacting together. It nullifies the need of a third party translator. Business partners tend to be more open and receiving when communicating with bilingual personnel who speak there native language. "An understanding of the language allows the manager to pick up particular points of view, implied meanings, and other information that is not literal" (Moreno, 2006).
The term communication is freely used by everyone in modern society, including members of the general public, scholars and management practitioners. Communication is defined as the interaction, giving and taking of information,sending and receiving of messages through verbal and non verbal means.