Essay on Communication is Fundamental to Social Work

Essay on Communication is Fundamental to Social Work

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There is expectation to demonstrate core communication skills and the capacity to develop them and ability to engage with people in order to build compassionate and effective relationships (The College of Social Work, 2014). Communication skills are fundamental in social work; every aspect of their role involves communication. In order to communicate effectively, social workers need to be aware of the forms of communication, i.e. non-verbal, verbal, body language and written and understand communication barriers. (Thompson, 2009). In light of this, when communication barriers occur, i.e. someone not understanding English or wanting to discuss their issues, having these skills allows social workers to overcome this, i.e. asking the right questions or putting in place an interpreter. Having effective communication within social work provides a strong base for good professional relationships. Trust is able to be built, providing confidence in both the social worker and service user in meeting, discussing and building upon solutions (Koprowska, 2005). I promoted such skill throughout the interview as I remained aware of my body language, ensuring I was open, faced the carer and remained good eye contact. I was also continuously aware of the carer’s body language, to inform me of how she was feeling. Being mindful of her eye contact, facial expressions and position of body enabled me to realise she was not being responsive in the conversation (Banks, 2006). Being able to identify this, allowed the barrier to be overcome by asking probing questions and engaging her back into the conversation. I provided active listening skills by summarising what the carer expressed, responded accordingly to what was being discussed and nodding to show ...


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...romoting effective relationships which incorporate many values (Beckett, 2006)
Supervision and feedback offers critique and support to improve trajectory in learning, education, knowledge and accountability. Given and used constructively it assists with potential development and enhances understanding (Kadushin & Harkness, 2002). It creates confidence, encouragement and emotional support; which helps relieve stress (Kirkland & Manoogian, 1998). To demonstrate professional commitment and taking responsibility to my practice I ensured I asked for personal feedback. To my delight the carer expressed she felt comfortable with me as I provided empathy and a sense of understanding just by listening. Also, core issues were discovered which lead to self-directed discussion based on solutions she wanted. This feedback was essential in providing me confidence and motivation.

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