Communication Is Any Behavior, Verbal Or Nonverbal That Is Perceived By Another

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Dwyer (2012, p.632) explains that communication is any behaviour, verbal or nonverbal that is perceived by another. (Wikipedia 2014) Communication has been derived from the Latin word "communis" which means to share. Dwyer (2012, p.3) Knowledge, feelings or thoughts are encoded and sent through a channel from at least one person and received and decoded by one other person. Effective communication in business is important when it comes to the businesses success. Every part of a business requires communication either between colleagues, employer, customers and stakeholders. The communication within a company may change throughout the years by employing new staff members or changes in structure and society. Many companies have adapted to different forms of communication. Different categories of Dwyer (2012, p.6) verbal and non-verbal communication exist such as eye contact, body language, paralanguage, and sign language. It also includes communication in the form of media such as pictures, graphics, sound, and writing. (Wikipedia 2014) Communicating involved 3 main steps • Thought: First, information is the mind of the sender. Such as a concept, idea, information, or feeling • Encoding: Next, a message is sent to a receiver in words or forms of communication such as body language (hand gestures). • Decoding: Lastly, the receiver translates the verbal or non verbal contexts into a way they perceive the message to be. Focusing on three specific forms of communication within the workplace. • Non verbal • Different cultural backgrounds • Stereotyping Non-Verbal communication Nonverbal communication includes all the unspoken messages being sent to receiver by the sender. Fraser (2012) About 65 to 75 precent of all communication... ... middle of paper ... extensively dependent on non-verbal communication (Wood 2009) ‘55% of messages received and processed by your brain are based on your body language. 38% of messages are processed based on your tone of voice and only 7% of your received meaning will be based off the words you are saying’ Communication has evolved from being one-on-one between people in today’s technologically advanced world to social medias like Facebook, Twitter, MySpace, etc. A key to success lies within the possibility to break all communication and cultural barriers in an organisation in order to convey the message that is intended. Communication barriers are an extremely complex yet important part of overall communication. At times people are unaware of the non-verbal behaviour they use and how the receiver might portray they non-verbal expressions. “Actions speak louder than words”

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