As you mentioned, communication is an important part of the organizational environment. At my organization, due to its large size, electronic communication is often used as the primary method of communication, particularly for downward communication. Fischer pointed out that electronic forms of communication can carry a high potential for ambiguity, which can be troublesome when the message is communicating an important change (2009). Leaders at the director level and up rely solely on emails when communicating with line associates and, considering emails are interpreted correctly only 50 percent of the time, it is no surprise that these associates all come away with a different message (Robbins & Judge, 2009, p. 361). To ensure a consistent message is delivered, my organization relies on its supervisors to be the face of the message. This means presenting the message verbally to our teams to ensure the proper interpretation and addressing any feedback from the associates. For the most part, …show more content…
New supervisors are often some of the most stressed individuals in the department, faced with a larger team of associates, expanded duties, and a plethora of administrative duties they may never have encountered before. As the cognitive resource theory shows, this stress can be the downfall of new and inexperienced leaders. The cognitive resource theory states that “stress unfavorable affects a situation and that intelligence and experience can reduce the influence of stress on the leader” (Robbins & Judge, 2014, p. 395). When faced with a high-stress situation, a leader relies more on experience than knowledge. For new supervisors, high-stress situations occur regularly, but unfortunately, they lack the experience needed to perform under these situations. Consequently, these supervisors tend to be bottom quartile performers for the first year after being
sender and the other is the receiver. The importance of communication is how the sender expresses
The Importance of Communication & nbsp; I believe that one of my strengths lies in the way I communicate and deal with children. I think that we must become active listeners in order to understand each other. During my internship with the Institute for Social Justice, I worked with inmates on research for alternative social models of punishment. In order to do the job effectively, I needed to empathize with the inmates so that I could understand their concerns and needs and remedy any self-destructive conduct they exhibit. The work also involved an all out hunt on my part to place these inmates into environments and programs that would prove healthy for them. & nbsp ; I maintained a working relationship with my friends at the Institute and checked their progress weekly. I believe that the power to empathize, or the ability to put yourself in someone else's place begins with an open mind. When I say that we must become active listeners in order to understand one another, I mean to say that there are subtle movements in our speech, certain words that we use, certain utterances that are not directed towards us, certain circumstances unrevealed to us. We must endeavor to in my studies in your department. & nbsp;
This paper was prepared for Management 170: Managerial Communications for the fall Semester of 2015.
Communication in the workplace is vital to ensuring the success of a business. If communication is not effective in a business, miscommunication occurs which leads to conflicts which results in lost time and money. In the workplace today, different tools are utilized to connect us with management, co-workers and others, such as email, social media, teleconferences, as well as direct communication and presentations. Showing a clear, concise and error-free message is essential in delivering your message.
He has decided to make some changes in the way that communication occurs in the office in order to improve employee satisfaction with company leadership. After an analysis of his current communication practices, it is clear that he could implement three important changes to improve results. First, he must begin having regularly scheduled meetings. Next, he must package his communications with the business to include why an action is being taken as well as what that action will be. Thirdly, Williams must adopt more effective avenues of communication, such as electronic mail, to effectively lead his staff. If Williams can successfully apply and practice these three communication strategies, he will become more effective as a leader and there is a greater chance that employee satisfaction will
It is important for managers to understand the communication process. Without understanding the process, how can managers effectively communicate? Communication can be verbal, non-verbal, written or visual. According to Interpersonal Communication: Lifeblood of an Organization, “the basic process of communication initiates when a fact is perceived or an idea devised by a single person. That person (the sender) chooses to decipher the perception into a message, and subsequently conveys the message through some communication medium another person (the receiver). The receiver then must construe the message and supply feedback to the sender indicating that the message has been comprehended and fitting action taken.” (Sethi, Seth 209) That is a lot of opportunities for misunderstandings! First, the sender has to be clear about the message. If the sender does not completely understand the subject, then how can the receiver? Then the sender has to clearly communicate the full message though the appropriate medium. How do you decide the appropriate medium? The topic, timeline and receiver should be fac...
Supervisors can learn about leadership through research. One of the reading assignments said leadership studies can be classified as trait, behavioral, contingency, and transformational. Earliest theories assumed that the primary source of leadership effectiveness lay in the personal traits of the leaders themselves. Yet, traits alone cannot explain leadership effectiveness. Later research focused on what the leader actually did when dealing with employees. These behavioral theories of leadership would explain the relationship between what the leaders did and how the employees reacted, bot...
The third way of supervising is being Companionable; that is you have a friendship with your employees. The supervisors in this case is trying to create a happy environment and wants to be liked. They tend to put off telling their employees that they did something wrong, so issues do not get discussed. Finally, the fourth way is Synergistic supe...
Leonard, E. C., & Hilgert, R. L. (2007). Supervision: concepts & practices of management (10th ed.). Mason, Ohio: Thomson/South-Western.
Communication. Most people nowadays would say a phone is primarily their main source of communication. But, if we go back even just a couple of generations ago, the only form of communication was face-to-face, and it was very personal. The difference between the two is that one involves physical emotion, while the other is all electronic connection. That’s what social media has done to today’s society; it’s made phones the dominant form of communication. There is an undeniable difference in the way the two interactions effect people. It’s easy to sit behind a 6 by 3 inch screen and say things that would be otherwise difficult if it were a physical interaction. It’s provided almost a safe haven for people who don’t like going out and associating
Throughout my career, I have always championed communication among my co-workers despite the current position I have held. For this reason, I believe that communication is a vital part of an efficient and safe work environment. From my sixteen years of professional experience, I have seen miscommunication cause uncertainty, tension, and stress among my colleagues and general working atmosphere.
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
When working at Borders Books as an assistant manager I experienced a lot of downward communication. The president, vice president, top-level managers, etc. would communicate a decision to my general manager. My general manager would then communicate that decision to the assistant managers, which I am one of. Our job would be to install this communicated decision to all of the employees. If the decision was communicated well, this form of communication worked well, if not it did not.
Kyle Marrero stated, “communication by itself without tactical outcomes does not work” (K.Marrero, personal communication, April 27, 2015). He understands that there can be an inadequacy to downward communication. In his vision for UWG he notes that an, “organization must foster an environment of upward communication” (K.Marrero, personal communication, April 27, 2015). In higher education there can be a culture where faculty and staff do not feel they can speak up. This is where inadequate communication can infect the overall organizational communication. For example, when someone asks a question that we didn’t quite hear we ask for clarification. However, this often does not come into play with a downward communication focused organization. Is a plan or action item is not communicated correctly or is not well defined, no one speaks up. One other negative impact of a downward system of communication may be reflected by Marrero when he said, “would rather complain than to solve” (K.Marrero, personal communication, April 27, 2015). Perhaps those in a lower level fail to care or feel connected when communication is primarily
Formal communications are those that flow within the chain of command or task responsibility defined by the organization.. (Daft, 2012, p.577). The three formal channels and types of information conveyed is downward, upward, and horizontal communications in an organization. Downward communication takes place during speeches, videos and blogs such as those posted on YouTube, and Kroger’s intranet. Upward communication is just that, messages that flow from the lower to the higher levels of the organization’s hierarchy. For example, suggestions for improvement to increase quality or efficiency, performance reports that inform managers on how individuals and departments are performing, and grievances, disputes and financial information (Daft, 2012, p.579-580). A healthy flow of upward and downward communication ensures that the communications between managers and employees is complete. For example, in 2010, Kroger surveyed some 250,000 associates in its “Associate First Tracker survey” and found the feedback both invaluable and “humbling.” Kroger shares the results with employees who participate which creates a new dialog about what the next steps should be (Orgel, 2010).