Communication, although as important as any other aspect of workplace relationships, may be conceived to be the most important. How communication is delivered will decide how that communication has been received. Long (2005) states that “it is communication that sets the tone of any interaction between an adult and a young person. The interaction can be warm, friendly and enjoyable or it may be soured with negativity and hostility.
Communication is important in every aspect of education, whether communicating with students, a work colleague, a parent or the public. All members of staff within a school should be expert at communicating. They are in all essence, the representatives of the school. There are various elements that contribute to effect communication and working relationships. These include; respect and empathy, language, shared values and teamwork.
Beck, A., Bennett, P. and Wall, P. (2005) state:
“At the heart of Berne’s theories is the notion that communication is transactional, that it consists of innumerable ‘transactions’ (or interpersonal deals). A transaction is an exchange of communication. It might be an acknowledged smile of greeting or part of an involved and sophisticated negotiation. Bern...
... middle of paper ...
... in Barrow, G, Bradshaw, E & Newton, T (2001) Improving Behaviour and Raising Self-Esteem in the Classroom. London: David Fulton
Berne, E. (1973) Games People Play: The Psychology of Human Relationships. London: Penguin Books
Cheminais, R. (2009) Effective Multi Agency Partnerships: Putting Every Child Matters into Practice. London: SAGE Publications Ltd
Detrick, S. (1999) The United Nations Convention on the Rights of the Child. Dordrecht: Martinus Nijhoff Publishers
DFE. (2004) Every Child Matters. http://www.education.gov.uk/childrenandyoungpeople/sen/earlysupport/esinpractice/a0067409/every-child-matters. Accessed: 22 February 2011
Long, R. (2005) The Art of Positive Communication. London: David Fulton
Temple. (1999a) cited in Barrow, G, Bradshaw, E & Newton, T (2001) Improving Behaviour and Raising Self-Esteem in the Classroom. London: David Fulton
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