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Nonverbal communication case study
Nonverbal communication case study
The importance of communication skills in healthcare
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Nurse communication has been a concern for health care workers and has been for a while. Much of nurse communication is below standards, whether it be with a physician or a patient. This lack of communication can affect patients care and the work environment. The following sources provide a review of the research on communication between nurses, physicians, and patients. In this paper, views over the effectiveness of their communication, how it affects the health care professionals, and how it affects their surroundings and patients are presented. These references will review nurse-physician communication and whether or not it is effective, nurse-physician communication in regards of how it affects the patient 's safety and treatment, and …show more content…
Many patients feel that the nurses do not try to communicate with the patients or if they do they are not doing it well. The study in this resources purpose was to figure out how well nurses communication is with patients. The study shows that the there is an extreme lack of communication from nurses towards patients, leaving them feeling uncared for, scared, and unimportant. The study includes a patient 's reaction to her nurse, "I felt I could trust her alright...it was in my interest that she was looking at it...but she had no kind of experience with me...I was kind of getting frightened.."(45). The previous quotation proposes that nurses’ lack of communication is having a bad influence on the patients experience and their idea of security. The study shows that the nurses that show empathy makes the patients feel looked after, but the lack of is negatively effecting the patients. Nursing students pursuing a good relationship with their patients will find this resource …show more content…
When professionals are not taught communication skills in the health profession, many issues arise in their daily work. Communication is a vital part of nursing, because it makes a relationship with the patient and builds trust. There are many forms of communication that nurses must have with a patient: Nonverbal communication, blunt honesty, and simply undivided attention. Nurses need proper training in how to deal with patient communication, otherwise the patient will feel that the nurse isn 't giving them quality care. Students researching the needs of the nursing practice will find that this source has many beneficial
Firstly, communication is the most essential component in nursing profession. In every workplace, communication contains writing, speaking, listening and identifying others ways to interact. According to Dwyer 2012, communication is the process of sending and receiving information between two or more people. In nursing profession, communication plays a crucial role in patient’s health and workplace to run smoothly and effectively. In this field nurses have to interact with patients, families, doctors and health professionals to provide information and quality care. In nursing profession nurses have to deal with different types of patient. For instance; deaf, disable, you...
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
two or more people; this is something that we do all the time. It is
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Furthermore it’s very important not to judge the patient pertaining to what they may have to say. Good communication helps nurses build a relationship with their patient. Linking my personal experience from the clinical area relates to the practical side of nursing. It is necessary for communication between the nurse and the patient to be clear, understandable, appropriate and
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
As a result, it is important to communicate properly respectfully with the public. There are two types of communication, verbal and non-verbal. “Verbal communication is an exchange of information using words, while nonverbal communication is information without the use of words”(Taylor et al. 2015). A professional nurse should use proper grammar and spelling while verbal communication. Nonverbal communication indicates facial expression, touch, eye contact, and posture. Patients are always observing, for example, if a nurse enters the room and makes no eye contact and negative body language, the patient would feel as if he/she is bothering the nurse or the nurse just doesn’t like caring for him/her. Further more, it is important for the nurse to communicate with the families or the patient. For example, if the patient were a 5-year-old boy, his parents would probably do most the communication. They want the best nurse and the best team assisting their son. Further more, nurses should maintain privacy and never communicate the patients name, address, age, diagnosis etc. with the public. The patient has the right to privacy and a professional nurse needs to respect patient’s
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they
Interpersonal communication within the field of nursing is imperative in all areas to deliver a holistic positive outcome in patient care. Specifically, active listening, questioning with intent and reflective feedback ascertain an understanding of a patient’s health, illness, and healthcare. Active listening allows the patient to convey their concerns and presents the nurse with an understanding of the patient when implementing a personalised care plan. Questioning with intent builds an appreciation of the situation, and reflective feedback promotes improvements to enrich work ethics of the nursing cohort. Listening actively involves many different styles whereby information is gathered through verbal and non-verbal communication. Questioning
After removing those communication barriers, proper communication skills should be applied to nursing field that will be beneficial to a therapeutic relationship. It is because patients could understand their situations and ease their worries toward the implemented treatments. From the views of nurses, they could give the best care services to the patients since they could start an appropriate care plan to deal with their complaints. The proper skills are adopted in nursing field as
Robinson, F. P., Gorman, G., Slimmer, L., & Yudkowsky, R. (2010). Perceptions of effective and ineffective nurse–physician communication in hospitals.Nursing Forum, 45(3), 206-216.
The term ‘Therapeutic communication’ identifies the way in which a nurse and patient interact, with the main focus being on advancing the emotional well-being of a patient; (Sherko E., et al, 2013) nurses will use this to deliver support and information to Edna. Effective communication skills are essential within nursing and are often seen as one of the main skills necessary for nurses to support patients and their families (Bramhall E, 2014). There are many forms of therapeutic communication that can be used in