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Personal leadership assessment
Importance of communication in business
What are the problems in communication in the hospitality industry
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This paper will review the leadership style of Pearl Whtiman, owner of the Longhorn Restaurant. Whitman’s leadership and management styles were very closely related and were both consistently aloof and ineffective. Whitman’s small business employed approximately 15 people ranging from 15-70 years of age. The employees of this business were frequently left to their own devices in regards to crisis management, maintenance and repair, and employee relations. After nearly 25 years of business and years of increasing withdrawal by Whitman, the small restaurant was forced to close and enter bankruptcy.
The first aspect of leadership that Whitman was lacking was communication. Communication is the human connection required to build relationships whether among employees or between the staff and customers. This connection is particularly important in an industry based so strongly on service. Whitman’s approach to business communication was to let someone else handle it. She frequently sent word of termination to one employee through the service of another, and if a problem with a credit account came to light she would often delegate the responsibility of figuring it out to a waitress or cook. Whitman also failed to communicate job duty expectations appropriately. Many times employees had no idea what their jobs entailed until they were told they were doing it wrong or failing to perform a required task. According to Adubato (2009) this confusion about what each tasks employee is responsible for creates even more communication issues and can lead to hostile feelings in the workplace. In the case of the Longhorn Restaurant the hostile feelings only served to create more problems which also went unanswered by Whitman. The lac...
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Allman, S. (2009). The job that never ends. Successful Meetings, 58(5), 29. Retrieved September 3, 2011 from http://search.ebscohost.com/login.aspx?direct=true&db=f5h&AN=41019292&site=ehost-live
Clark, D.R. (1997). Leading and leadership. Retrieved September 3, 2011 from http://www.nwlink.com/~donclark/leader/leadled.html
Richardson, D. (2009). Leadership communication in chaotic times. Of Counsel, 28(8), 10-13. Retrieved September 3, 2011 from http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=43428562&site=ehost-live
Strauss, S. D. (2004). Vision is the crucial ingredient for a great
business. Business Press: Serving Southern Nevada, 21(47), 18. Retrieved
September 3, 2011 from http://search.ebscohost.com/login.aspx?direct=true&db=f5h&AN=15493232&site=ehost-live
Keita Powell is a pint-sized powerhouse. She is energetic, result oriented, focused, and driven. Ms. Powell is one of many women in the Mary Kay Cosmetics sales force. She rose through the ranks from Independent Beauty Consultant to Independent Elite Executive Senior Sales Director rather quickly because of her charisma, ability to build a sales team of energetic men and women, and sheer enthusiasm to succeed. One would think that she was an amazing leader to get so many women to follow her in teaching skin care, beauty techniques, increasing and maintaining sells goals and to rise from a very junior consultant to one who is an executive in the business. However, she has made mistakes along the way and continues to feign focus on her sales force and customers but the true focus is on her needs, wants, and desires as well as keeping the use of her free pink Cadillac. This paper will evaluate Ms. Powell's leadership approach through four leadership models discovered through the Unit 3 readings.
Leadership is an important attribute in individuals such as managers, academic experts, and researchers. The topic of leadership continues to gain popularity and importance in almost all sectors. The way leaders in managerial positions communicate determines their effectiveness and success in achieving high levels of performance and success in their organizations. There are numerous books that provide an insight into effective leadership and communication. One of such books is by Atwater and Waldman (2012). This paper provides a summary, contextual analysis and critique of the book.
Hersey, P. & Blanchard, K. (n.d.) Situational Leadership. In Wren, J.T. (Ed.). (1995). The Leader’s Companion (pp. 207-211). New York: Simon & Schuster.
Lashinger et al highlights the need for communication within leadership as effective communication is essential to influence change and motivate others. Emphasising the need for communicating effectively towards all staff members, whilst undergoing change to ensure all staff feel supported and understand the process, allowing implementation to be more successful.
Chad Miller, manager of Buffalo Wild Wings in Dubuque, excellently showcases leadership characteristics each time I work with him. Throughout my one and a half years working underneath him, I have witnessed many great exchanges of leadership from Chad to customers, employees, and his other managers. He remains professional, shows his passion for the sports within the restaurant, as well as the food and atmosphere, clearly communicates effectively, and has inspired many people to move up within the company. However, another great example of leadership comes from the Director of Student Life, Diversity, and Leadership of Northeast Iowa Community College, Kara Popp. She exudes professionalism, while maintaining a light atmosphere during the time I work with her. Her communication style clearly shows her passion for the school by consistently instilling excitement and enthusiasm into her audiences. As president underneath of Kara, I have transformed into a proper leader. Although my previous leadership experience, as an 18 year old manager at a McDonald’s restaurant, showed my immaturity throughout my tenure, but beca...
Mlls, D. Q. (2005). Leadership How to Lead, How to Live. Boston: Harvad Business School Press.
Yukl, G. (2002). Leadership in organizations. Upper Saddle River, NJ: Prentice Hall. p. 1-19. Retrieved from http://www.blackdiamond.dk/HDO/Organisation_Gary_Yukl_Leadership_in_Organizations.pdf
Sears Holdings is a company in transition. Now, faced with adversity and the threat of bankruptcy looming its leadership has come under scrutiny. “Great leaders not only have drive; they want to lead. Also important is a high need for power, a preference to be in leadership rather than follower positions. A high power need induces people to attempt to influence others, and sustains interest and satisfaction in the process of leadership. When the power need is exercised in moral and socially constructive ways, rather than to the detriment of others, leaders inspire more trust, respect, and commitment to their vision (Bateman, pp 399, 2007).”
Vroom, V. H., & Jago, A. G. (2007). The role of the situation in leadership. American
Everyone was expected to know how to do their jobs and if they didn’t know how to do something they had to “figure it out”. Needless to say, mistakes were made. Of course, natural leaders emerged and became pseudo role models to a few of us but the firm never made the step to establish role model relationships for training purposes. Furthermore, our constantly heavy workloads made it difficult for us to watch or learn from any one person because the few people who would have been consistent role models were regularly traveling for business and were not available to offer their guidance to the younger or less seasoned
This case study demonstrates a young woman leader, Toby Johnson, who used to serve in the military as a pilot and attended Harvard Business School, joined PepsiCo’s Leadership Development Program (LDP), and was working in the management team at the Williamsport plant. She determined to forge ahead, and led the plant to achieve the Level 3 CI and also won the Doolin Award, which the Williamsport plant had never achieved before. The problem that Johnson encounters currently is that if the plant should continue to forge ahead and achieve the ultimate Level 4 CI, which will cost huge amount of money and efforts with the risk of her sudden leave of plant.
A vital aspect of interpersonal communication is the style in which one listens. While every individual possesses their own preferred method of listening in communication, it can be enlightening to analyze our own strengths and weaknesses so as to maximize effectual communication. Within the confines of four main listening style categories, I have chosen those which best describe my own personal listening style.
In interpersonal communication there are many theories that are similar yet different in many ways. The theories can be combined to describe people and how those people interact and communicate with each other. Many of these theories help explain how people in society form impressions of others, how they maintain these impressions, why people interact with certain people in society, and how people will use these impressions that they have formed later on in life. These theories also help people to better understand themselves, to better understand interpersonal communication, and to better understand people in general. There are two theories in interpersonal communication that, despite their differences, can go hand in hand. The first is interaction adaptation theory and the second is emotional contagion theory. These two theories’ similarities and differences and their relevance to my everyday life will be discussed in this paper. These two theories are very important in understanding how people interact with others and why people do the things they do sometimes.
Communication is a very important aspect in leadership. It involves the ability of managers and other leaders in an organization to engage employees through effective listening and understanding of any issues that may be making it difficult for them to realize their full potential. The need for good communication capabilities in the workplace is to make sure that leaders give employees enough time to air their opinions before any binding directions are made. It is always necessary for leaders to remain mindful of the manner in wh...
Now the communication class is almost over I have realize how important is to have good communication skills, and how it is key to life. I have learned many things in this class for example ways to approach strangers. Another thing that I have learned how to handle conflict and how sometimes it could be good it not always bad and many others. The way I look things have change to have reach my goals. This class was has also taught me how to look in the “other” perceptive, and not being selfish by just seeing one side. All that I have learn will help me and other around me to be able to communicate better.