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Motivation with job design
Individual differences affecting motivation in the workplace
Individual differences affecting motivation in the workplace
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Recommended: Motivation with job design
The following essay aims to provide the reader with various recommendation as to what a potential
manager of a coffeehouse chain can do to increase the motivating potential score (MPS) of their
baristas. Recommendations for a job redesign have been made after carrying out careful observations as well as using other primary evidence, and have been validated by the use of motivational theories.
Motivating potential score (MPS) is a concept that looks into measuring the extent that a job exhibits
the five characteristics found in the job characteristics model (JCM) (see reference list figure 3).
Developed by J.Richard Hackman and Greg Oldham, the JCM proposes that any job can be described in terms of five core job dimensions (Stephen P.Robbins, Timothy A.Judge, 2007 Pg. 226). These five
characteristics are skill variety, task identity, task significance, which all contributes to how meaningful the work is, then there is autonomy which relates to the responsibility for the outcome of the work and feedback which is the knowledge of actual results from the work carried out. The MPS therefore is a combined single predictive index of these five core dimensions (Stephen Robbins, Timothy A. Judge,2007 Pg. 228):
MPS = Skill variety + Task identity + Task significance x Autonomy x Feedback
3
Hackman and Oldham’s research found that jobs scoring high in terms of a combination of these five
characteristics resulted in higher internal work motivation, higher job satisfaction, high-quality work
performance, low absenteeism and turnover compared to the jobs scoring low (J.R Hackman and G.
Oldham, 1980). The JCM is well researched and it provides evidence to show that the overall
organizational performance of a company is closely...
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...ntial Score of Jobs, viewed 10 March 2010, < http://jam3c.tripod.com/id10.html>. (Web Page)
F. Herzberg, B. Mausner and B.Snyderman, 1959, The Motivation to Work, John Wiley, New York.
A. Malsow, 1954, Motivation and Personality, Harper & Row, New York.
C.P. Alderfer, 1969, “An Empirical Test of a New Theory of Human Needs”, Organizational Behaviour and Human Performance, Pg 142-75.
E.A. Locke, 1968, “Towards a Theory of Task Motivation and Incentives”, Organizational Behaviour and Human Performance, Pg 157-89.
Victor H. Vroom, 1964, Work and Motivation, John Wiley, New York.
J.S. Adams, 1965, “Inequity in Social Exchanges”, Advances in Experimental Social Psychology, Academic Press, New York, Pg 267-300.
Figure 1- Source: Stephen P.Robbins, Timothy A.Judge, 2007, Organizational Behaviour, 12th edition, Pg.203 (Exhibit 6-8), Pg.208 (Exhibit 6-10
The job characteristics model is defined as, “An approach to job design that aims to identify characteristics that make jobs intrinsically more motivating and the consequences
Myers, David G. “Chapter 14: Social Psychology.” Psychology. 10th ed. New York, NY US: Worth
Robbins , Stephen P. and Judge, Timothy, A. Organizational Behavior. Upper Saddle River, New Jersey. Prentice Hall. Pearson Custom Publishing. 2008 Print
Palmer, W. W., & Dean, C. C. (1973). Increasing Employee Productivity and Reducing Turnover. Training & Development Journal, 27(3), 52.
Herzberg, F. "The Motivation-Hygiene Concept and Problems of Manpower", Personnel Administration (January–February 1964), pp. 3–7.
pp. 146-170. Kreitner, R., & Kinicki, A., (2004). Organizational Behavior (6th ed.). New York: McGraw-Hill/Irwin.
Latham G.P and Pinder C.C. (2005). Work Motivation Theory and Research at the Dawn of the Twenty-First Century. Annual Review of Psychology 56.
McShane, S.L., Olekalns, M. & Travaglione, A. 2013, Organizational Behavior: Emerging Knowledge, Global Insights 4th ed., McGraw-Hill, Sydney.
Ivancevich, J., Konopaske, R. & Matteson, M. (2011). Organizational Behavior and Management. NewYork, NY: McGraw Hill.
Steers, Richard M., Richard T. Mowday, and Debra L. Shapiro. "Introduction to Special Topic Forum: The Future of Work Motivation Theory." The Academy of Management Review 29.3 (2004): 379. Print.
Next, you statistically determine which of these many traits your top performers and most impactful employees' exhibit that differentiates them from bottom performing and average employees.
Each individual is different from one another and will have a different set of needs. The key element to effective motivation lies first in recognizing these differences and developing appropriate strategies to enhance motivation of each employee. When these different strategies of motivation are grouped together, they offer a valuable resource for producing an appropriate environment to reach higher performance. In order to motivate all employees to perform at their best, there is a need for managers to establish and encourage an atmosphere which will inspire them. Motivation continues to remain a challenge among managers today. Tools and ideas are accessible to leaders and managers to support them. Studying the theories of Herzberg, McClelland, Vroom, and Maslow can provide solutions to these problems and managers can be successful in motivating their employees.
A possible indicator that staff members are not motivated is overall low productivity. By understanding and meeting their mental and physical needs, creating a safe and secure working environment, and rewarding good performance of workers, morale can be boosted. Motivation can be boosted and productivity can be increased.
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, July 1943. 370-396. Print. 8 Feb. 2014.
Latham, G. 2007, Work motivation: history, theory, research and practice, Thousand Oaks, Sage, viewed 07 April 2014, ISBN: 9780761920182.