Coaching Sessions Discussion

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Recommended: The importance of effective communication in the work setting

Session 3:

What did the other person discuss?

Alisha discussed he increased stress levels which are a product of nervousness, sleep deprivation and her partner being absent.

What did she say? How did you respond? Using which verbal skills?

Alisha told me about her increased stress levels over the last few months, she’s found that starting her Bachelor has resulted in her nervousness. I encouraged her to tell me more about that, and she mentioned that she was so nervous that she ended up attending student consultations to discuss her stress. Alisha told me that recently she’s been having trouble sleeping because she’s been so uncomfortable with starting new classes along without her partner home, but once she settled in better she hoped to relax more. Using a ‘direct leading’ approach I asked her to elaborate on the subject of her partner and I found that he’s in military training and is stationed in NSW and they aren’t able to talk often. We reflected on her feelings towards her partners absence and she admitted that she does find the lack of communication hard but it’s well worth it as she’s very proud of him. I mentioned how important her partner’s job is and after reflecting on the content of our conversation what she feels is entirely understandable considering her circumstances.

When and how did you use non-verbal skills?

I used non-verbal skills throughout the discussion, which included silence, leaning forward and backward, eye contact, hand gestures, and relaxed posture. I found that making eye contact throughout the discussion encouraged Alisha to continue talking as some of the topics we spoke about we was quite hesitant to speak of. I communicated through body language, attempting to mirror hers, and when sh...

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...or myself under all circumstances, including when with friends or co-workers as it can really make a difference.

Bibliography:

1. Department of Social Science, 2014, SOCF111, Session 3, The Effective Communicator, Powerpoint presentation, Endeavour College of Natural Health, Brisbane, viewed on 27 April 2014.

2. Department of Social Science, 2014, SOCF111, Session 5, Inner Critic & Inner Coach, Powerpoint presentation, Endeavour College of Natural Health, Brisbane, viewed on 27 April 2014.

3. Department of Social Science, 2014, SOCF111, Session 7, Stress Management, Powerpoint presentation, Endeavour College of Natural Health, Brisbane, viewed on 27 April 2014.

4. Department of Social Science, 2014, SOCF111, Session 8, Assertiveness and Anger Management, Powerpoint presentation, Endeavour College of Natural Health, Brisbane, viewed on 27 April 2014.

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