Essay on Choosing the Best Communication Channel

Essay on Choosing the Best Communication Channel

Length: 1856 words (5.3 double-spaced pages)

Rating: Powerful Essays

Open Document

Essay Preview

Introduction to Choosing the Best Communication Channel

The ideas and definitions presented are summarized from the textbook, Canadian Organizational Behavior, written by Steven L. McShane and Sandra L. Steen (McShane and Steen, 2012).

Without understanding and using effective communication, a company would fall apart and be unable to survive. Communication is defined as, “the process by which information is transmitted and understood between two or more people” (McShane and Steen, 2012). The key part of the definition is that the communication is understood. Communication channels include electronic mail, web-based communication, social media, nonverbal communication (i.e. gestures and facial expressions), and other verbal communication media. This report will go over how to effectively choose the most appropriate channel of communication for a situation through the ideas of social acceptance, media richness, and communication channels and persuasion so that the message is best understood.

Social Acceptance of Communication Channels

Social acceptance is defined as, “how well the communication medium is approved and supported by the organization, teams, and individuals” (McShane and Steen, 2012). Social acceptance consists of three factors: organizational norms, individual preferences, and the symbolic meaning of a channel.
Organizational Norms

Organizational and team norms affect choosing the best communication channel by considering what is normal and tolerated within one’s organization or firm. Norms vary from company to company, so one might prefer the use of phone calls, text messages, or emails to transmit information back and forth, whereas another may not like to use technology to communicate back and forth at all,...


... middle of paper ...


...oyees need to look at the media richness aspect. If the situation is vital, irregular, and ambiguous the employees should meet face-to-face; if the situation is non-crucial, routine, and clear the employee could easily email the information out to people. Finally the employee should look at the persuasion aspect. Are they trying to persuade people into agreeing with them? If so the employee should meet in person so the persuasion is more effective.



Works Cited

McShane, S., & Steen, S. (2012). Canadian Organizational Behavior (Vol. 8th Editon). United States: McGraw- Hill Ryerson.
Mick, J. (2008, October 17). Electric Car Maker Tesla Motors' Employees Informed of Firing Through Blog Posting. Retrieved May 28, 2014, from Daily Tech: http://www.dailytech.com/Electric+Car+Maker+Tesla+Motors+Employees+Informed+of+Firing+Through+Blog+Posting/article13230.htm

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on Effective Selection Of The Correct Communication Channels

- “What We’ve Got is… Failure to Communicate” Whether global conflict or a fight at a local ale house, at the heart of almost every conflict lies a failure to effectively communicate between the various parties involved. It’s no wonder then, that the subject of communication is one of the most heavily searched topics on the internet and yet remains one of the most elusive art forms mastered by the human race. Regardless of the eloquence of the communicator or the attentiveness of the recipient, the multitude of variables that impact information exchanged between dialog participants can never be fully controlled....   [tags: Communication, Nonverbal communication]

Powerful Essays
1091 words (3.1 pages)

Essay about Audience Analysis

- Effective communication in the business world must be mastered to be successful in the competitive market. Individuals will need to learn about their audience to know the best way to convey their messages effectively. If individuals do not analyze their audience first, then their messages will be lost to some of the audience who may not understand the level of language. With diversity in the business environment, individuals must ensure that when they speak to an audience that they gear their message to everyone....   [tags: Communication ]

Powerful Essays
1143 words (3.3 pages)

Choosing The Best Fit? Essay

- Choosing the best fit depends on many factors, but keys to look for in potential vendors include whether they work well with internal teams and are willing to involve them deeply in the development process. This will ensure that the staff can take over after the platform build with a good working knowledge of how everything works. The vendor should specialize in customizations and integrations because these are critical in today 's rapidly evolving business markets where small conveniences and better user experiences more often determine where customers go to buy products than the traditional B2B monitors like pricing, brand loyalty and personal relationships with a company or members of its...   [tags: Team, Project management, Management, Company]

Powerful Essays
767 words (2.2 pages)

Rationale For Choosing Communication Skill Essay

- Preliminary paper Rationale for choosing communication skill The skill I have decided to work on is communication. Simply put, communication is the ability to pass across information from one place to another either verbally, in writing, visually or by non-verbal means. Effective communication is essential aid both in personal and business realms. It is an essential tool for promoting good relations at the workplace as well as boosting productivity. Inability to communicate clearly will result to connect with other human beings and convey your thoughts clearly to your audience....   [tags: Communication, Learning, Nonverbal communication]

Powerful Essays
987 words (2.8 pages)

Disney Channel : Disney Channels Worldwide Essay

- Introduction: Disney Channels Worldwide are 24 hour kids and family entertainment channels that owned by Disney Channels Television Group, which is part of the Walt Disney Company, based on the United States but Disney Channels Worldwide broadcast in 163 countries, as well as broadcast in 34 languages (“Fact Sheet-Disney Channels Worldwide,” n.d.). Disney Channels Worldwide were able to reach diverse geographical locations through the partnership with to third party broadcasters in different parts of the world (“Fact Sheet-Disney Channels Worldwide,” n.d.)....   [tags: The Walt Disney Company, Disney Channel]

Powerful Essays
1041 words (3 pages)

Essay The Poorly Informed Walrus

- The Poorly Informed Walrus This case told the fable of Old Man walrus who had a really bad temper and whose bark “every other walrus feared” (Schermerhorn, 2012). According to the story his herd was running into difficulties, but because of his lack of effective communications skills his first in charge was afraid to tell him the truth. This caused the entire herd to suffer and eventually abandon both the Old Man walrus and the first in command. It was a fun, yet perfect example of what can happen in any company, or basically in between any group of people if there is not good communication amongst the group....   [tags: Communication, Message, Sound, Barrier]

Powerful Essays
1023 words (2.9 pages)

Essay on Best Practices Of Professional Communication

- BEST PRACTICES IN PROFESSIONAL COMMUNICATION The advent of the internet has fostered many different ways to communicate with others. These various forms of communication have allowed people to be more connected than ever before. It is also the reason people communicate in an abbreviated form. Research shows businesses still care about proper writing and good communication skills. It is in every employee’s best interest to learn the best practices in business communication. That, in and of itself, will help employees become invaluable to companies....   [tags: Employment, Communication, Writing]

Powerful Essays
1788 words (5.1 pages)

Essay on An Organization Of Cross Country Leadership And Communication

- Introduction Our mission statement for this organization is for all people from every diverse culture to work together, to laugh and build together to capture the best moments of ourselves and this company. This organization which is a multinational organization of cross-country leadership and communication with the goal to become widely regarded by all levels for enhancing communication and the best business practices in multinational environments. The main factor in this mission is to produce suitable communication methods and procedures that are accessible to employees from all cultures, levels and locations throughout the U.S....   [tags: Communication, Management, Best practice]

Powerful Essays
1638 words (4.7 pages)

Essay On Listening Skills

- Frankly speaking, I'm not a strong listener, I have room for improvement. On the listening skills test, I fill out the questionnaire according to my personal situation. I acknowledge that I still have room improvement in listening skills. The results reflect that I seldom interrupt others or otherwise disrupt the flow of a conversation suppose I make it a point to be patient. I always unwilling to interrupt others when I'm interacting with others. As far as I'm concerned, this is respect for others, in the meantime, it also improves the listening effectiveness....   [tags: Hearing, Sound, Ear, Hearing, Communication]

Powerful Essays
1036 words (3 pages)

The Fashion Channel Essay

- 1. Interpretation of consumer and market data. From its inception in 1996 until recently, The Fashion Channel (TFC) enjoyed great success by appealing to as a broad an audience as possible. Overall viewer numbers were the main focus, and so long as TFC had no significant competition in terms of the fashion-specific content it offered, this “something for everyone” approach was a winner. But competitors such as CNN and Lifetime made note of TFC’s success. They began to offer fashion-specific programming....   [tags: Analysis Channel]

Powerful Essays
1328 words (3.8 pages)