Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
The impact of organizational restructuring on employee performance
The impact of organizational restructuring on employee performance
The impact of organizational restructuring on employee performance
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Over the course of the past two years, I have worked in a call center environment within the Corporate Insurance Company. A typical day is fast paced, yet structured. Up until recently, I had the responsibility of taking anywhere from 70 – 100 inbound calls daily from either troubled agents or inquiring customers. Of these calls, a few are monitored on a monthly basis to ensure the accuracy of the information that I am giving out. Customer service representatives here are also held accountable for our time on and off the phone as well as any data entry or what we call “after call work”. Again, this job family has operated with full structure and accountability. One of the repeated issues facing all phone counselors in this job family is the changing of the roles of managers. This is due in part to Corporate being a growing Fortune 500 company. Lately, about every four to six months, there has been a need for restructuring and reassigning of managers and team mates. We strive to work cooperatively as a team and just as we begin to effectively motivate one another, things change. Personally, in two years I have had five different managers and three different teams. Each manager has their own management, leadership and coaching styles and within each team there are ever changing inter and intra-personal dynamics. As I eluded, I have also changed job families and again, have had to become accustomed to a new manager, as well as the inter workings of a new job family all together. I now work diligently as an Account Processor, processing 70 – 100 policy changes daily. In this role, there is greater flexibility, less structure, and less support. However, the responsibility to provide the best service for the customer has no...
... middle of paper ...
...ze our natural talent, and bring this out. They also have the skill to put their self in the shoes of those they manage. This will help them understand what employees are like and what motivates them, and then they can slowly work to mold them and help them to do their best. Those are some of the primary differences between leadership and management.
I’m the type of leader or manager who would lead by example. As a leader I would eliminate potential barriers my employees couldn’t see. Also I would expand my vision with the insight of others, and this would potentially create a better vision and end result. As a manager, I would delegate work to my employees, so they felt as though they were apart of the big picture. Also I would get to know each of my team members, both personally and professionally. All in all I think I would do just fine as a leader or manager.
has led to me to be introspective and reflect over the course of my life and has ultimately fueled my desire to pursue a career in Corporate Strategy/Corporate Development within the healthcare industry. There are several reasons for this course of thought: One such reason is that I believe my experience as a business analyst will serve as solid foundation for corporate strategy in that the skill sets required to analyze and predict business trends are an essential step towards strategically setting
corporist origins: Adolf Berle and the modern corporation. Journal of Corporation Law, 34 (1): 99-152. The thesis of the aforementioned article regarding corporate law theories is that "...shareholder primacy prevails today as the dominant view, with management discretion advocates in the minority, and with advocates of corporate social responsibility (CSR) as a rearguard" (pg. 100). Bratton & Wachter discuss the three views throughout the article and clarifies errors in early interpretations
Corporate Entrepreneurship Corporate Entrepreneurship can be seen as the process whereby an individual or a group creates a new venture within an existing organization, revitalizes and renews an organization ,or innovates. Zahra’s(1986) definition of corporate entrepreneurship suggests a formal or informal activity aimed at creating new businesses in established firms through product and process innovations and market developments,whereas sathe(1985) defines corporate entrepreneurship as a process
Factors that Must Be Considered by a Firm Before Changing From a Batch to a Flow Method of Production There are three different types of production methods; job, batch and flow production. If a firm is considering changing its batch to a flow method, it must keep various factors in mind before doing this. The change from batch to flow requires investing in new capital so the financial, marketing, HR and operations department all play an important role in this decision. First of all a company
former CEO of ING Insurance Asia/Pacific, realized this need early on in his role. The company had been performing well and recently acquired another insurance company to become “one of the largest life insurance companies in Asia-Pacific” (Schotter, 2006, p. 4). However, Kemp’s proactive personality led him to seek out ways to achieve more efficient coordination between the regional office and business units (Robbins & Coulter, 2009). Kemp noticed that “most business unit managers did not even know
Smarte Carte’s corporate office is located in St. Paul, MN where they employ 65 employees while employing approximately another ... ... middle of paper ... ...ing enough in internal training and compliance audits to lower their risk in expensive employee litigation. Two key strategies that Smarte Carte has implemented in the recent past is a greater reliance on expert outside legal counsel for fighting and resolving labor law cases and adding employment practices liability insurance to prevent or
Business Analysis of 20th Century Insurance Table of Contents History, Position, Targeted Market, Goals Page 3 Northridge Earthquake, Crisis Page 4 Comeback Kid, Results of PR Campaign Page 6 Developing a Crisis Plan, Page 7 Crisis Team, Milestones for Communication Page 8 Issues Page 9 Plan Approval,
show that the leadership of HIH Insurance has made a series of acquisitions both local and international. As discussed in Wikipedia online (2014), through 1997 and 1998, HIH Winterthur acquired a large number of companies both in Australia and globally, including Colonial Ltd General Insurance's operations in Australia and New Zealand, Solart in Argentina and Great States Insurance Co in the United States. HIH acquired the large Australian insurance company FAI Insurance, whose chief executive Rodney
system: 11 Sourcing: 11 Reducing the Complications in sourcing: 12 Risk management strategy: 13 Employee benefits: 13 Insurance policy: 14 Success of the plan In Kraft’s Food Corporation the planning analyst and the other business departments work together in close communication. This aids in the development of a system that allows business activities to align with the corporate goals and targets. The company is also building its performance around successful people by assuring that the plan is
culture have been seen as great helpful and essential for understanding organizations and their behaviours. Additionally, organizational culture has been considered to be an important determinant of organizational success. Therefore, leaders and managers pay more than more attentions on this topic, focusing on constructing and managing organizational cultures. This essay gives a basic idea of what organizational culture is, and emphasis on the controversial issues of managing organizational cultures
outcomes. Organizational performance management is important in ensuring the right people are in the right jobs at the right time. Weak points must be identified and strengthened so that the organization’s leadership can adapt to a continually changing environment (Johnson, 2011). In this paper I will discuss some organizational leadership principals and my beliefs, assumptions, and understanding of organizational leadership. Organizational Leadership Principals Vision “Leaders come in every
human resources manager Melanie Laing said that there are lots of progress CBA has made to achieve its diversity and inclusion strategy. In the Corporate Responsibility Report 2016, CBA gave several figures about present female workforce in 2015 and target in2020 1. In 2015, women occupied 60% of the total workforce. Among them, 43.6% are in management roles and 35.2% in Executive manager and above roles. By the year 2020, CBA is expected to have 40% women in Executive Manager and above positions
its staff is key to keeping customers happy and has an influence on their overall perception of the company. Each employee at the company is required to complete a customer service course each year, administered by the company. Moreover, a training manager, a position that the company previously did not have, was hired in February of 2014 to oversee and implement ongoing training for employees in all areas of the organization. This move confirms the company’s commitment to its employees and customers
provider. Founded in 1850, the company provides individuals with charge and credit cards, Travelers Cheques and other stored value products. It also offers financial planning, brokerage services, mutual funds, insurance and other investment products. Through its family of Corporate Card services, American Express helps companies and institutions manage their travel, entertainment and purchasing expenses. It provides investment management services and administers pension and other employee
Ghillyer (2011, p. 228) stated the importance of motivation is a factor that influences employee performance on the basis of their usage of their full abilities. Management professor Robert N. In this visualization, managers tend to put employee satisfaction as the basis of organizing strategies to improve employee motivation and compensation. This normally results to higher performance and less problems. Hence, following this issue as a base, more motivational theories have been introduced. Firstly