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Reflection on communication with patients
Nurse patient communication
Nurse patient communication
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It is change of shift and nurses are handling off report. Both nurses wheeled their computer on wheels into the patients’ room and the ongoing nurse begins to give her report. The oncoming nurse was able to ask questions as report was going on and the patient was able to participate in the report. But wait a minute the incoming nurse said “the patient seems short of breath”. The patient has his oxygen on and the nasal cannula was in place; but when the patient was assessed by the nurse and the reason for his short of breath, the nurses discovered that the tubing has somehow been disconnected from the oxygen source. Of course the oxygen was reconnected and the patient did fine. As a student nurse watching this happen, different thoughts was …show more content…
According to Ofori-Atta (2015), The Joint Commission has put forth a set of patient safety goals to improve quality of care. The 2015 Hospital National Patient Safety Goal (NPSG) 2 is to “improve the effectiveness of communication among caregivers.” NPSG 13 is intended to “encourage patients ' active involvement in their own care as a patient safety strategy.” The rationale states that “communication with the patient and family about all aspects of care, treatment, and services is an important characteristic of a culture of safety (Ofori-Atta, Binienda, Chalupka, 2015). Bedside Shift Report meets these standards. Consequently, health care organizations must include these mandates as outlined by The Joint Commission in protocols or procedures developed or bedside reporting (Ferguson & Howell, …show more content…
The AHRQ checklist stipulates that nurses should introduce the patient family. Invite the patient and family to be part of the bedside report. Nurses are to open patient medical record or access the electronic work station in the patient’s room and carry out the report process with the patient and family using the SBAR while using words that the patient and family can understand. S= Situation. What is going on with the patient? What are the current vital signs? B= Background. What is the pertinent patient history? A= Assessment. What is the patient’s problem now? R= Recommendation. What does the patient need? Nurses should perform a focused assessment of the patient and safety assessment of the room, review tasks that need to be done for example: labs, medications given, forms that need to be completed. Identify the patient and family concerns and answer the question that they might have. Ask the patient and family what their goal is for the next twelve hours. These guidelines have shown great improvement in patients’ safety and quality of care since adapted on the medical surgical unit on 5 west as stated by the nurse
We strive to provide high value care. Nurses play an enormous role in providing this care. We must provide safe and quality care while communicating with our patients. We do this through hourly rounding on patients to ensure all needs are met. Showing compassion to her patients can help improve both mental and physical health (Bramley, & Matiti, 2014). Spending this time allows us to get to know our patients and create a deeper connection with them. Nursing managers also make daily rounds to check on patients and ensure they are receiving the best possible care. Their complaints and suggestions are taken into consideration allowing them to be included in their care. Managers tracked these complaints to allow for staff
Nurses are central to patient care and patient safety in hospitals. Their ability to speak up and be heard greatly impacts their own work satisfaction and patient outcomes. Open communication should have been encouraged within the healthcare team caring for Tyrell. Open communication cultures lead to better patient care, improved outcomes, and better staff satisfaction (Okuyama, 2014). Promoting autonomy for all members of the healthcare team, including the patient and his parents, may have caused the outcome to have been completely different. A focus on what is best for the patient rather than on risks clinicians may face when speaking up about potential patient harm is needed to achieve safe care in everyday clinical practice (Okuyama,
Nursingtimes.net. (2012) Scottish Patient Safety Programme Extended., Available: ProQuest Nursing and Allied Health Source [Accessed: 14th April 2014]
During this time, it is important for an off going nurse to let the oncoming nurse know that if there any operative test scheduled for the patient or if there are any special instruction that she should be aware of. For instance, if the patient needs to be NPO( nothing by mouth) the coming off nurse should inform the oncoming nurse, so she can make sure that the other staff who is involved in the care is aware of that as well. Most importantly, if the patient is scheduled to go for any kind of surgery, then the off-going nurse should also inform the oncoming nurse about patient’s belonging and if there is anything is valuable that needs to
The patient safety huddle meeting unites hospital professionals once a week to discuss the patient safety issues. The hospital professionals involved include: the executive vice president, chief nursing officer, vice president of human resources, director of nursing administration, public safety manager, manager of food services, manager of intensive care unit, manager of surgery, post-operative care and recovery care unit,
Safety is a primary concern in the health care environment, but there are still many preventable errors that occur. In fact, a study from ProPublica in 2013 found that between 210,000 and 440,000 patients each year suffer preventable harm in the hospital (Allen, 2013). Safety in the healthcare environment is not only keeping the patient safe, but also the employee. If a nurse does not follow procedure, they could bring harm to themselves, the patient, or both. Although it seems like such a simple topic with a simple solution, there are several components to what safety really entails. Health care professionals must always be cautious to prevent any mishaps to their patients, especially when using machines or lifting objects, as it has a higher
Safety is focused on reducing the chance of harm to staff and patients. The 2016 National Patient Safety Goals for Hospitals includes criteria such as using two forms of identification when caring for a patient to ensure the right patient is being treated, proper hand washing techniques to prevent nosocomial infections and reporting critical information promptly (Joint Commission, 2015). It is important that nurses follow standards and protocols intending to patients to decrease adverse
Vital improvement for patient safety has triggered an enormous amount of positive change in the healthcare system. There were “1.6 million adverse events each year that led to 180,000 deaths” (Liang & Mackey, 2011). In a review, avoidable errors led to $19.5 billion dollars in healthcare expenses (Liang & Mackey, 2011). The National Patient Safety Agency analyzed 425 deaths from acute care hospitals and found “15% of the deaths were related to unrecognized patient deterioration” (Higgins, Maries-Tillot, Quinton, & Richmond, 2008). This finding led to the Institute for Health Care Improvement’s promotion for the use of an early warning scoring system to assist with identifying deteriorating patients (Albert & Huesman, 2011).
There have been numerous studies and reports released through the years indicating that inadequate dissemination of information among healthcare providers is detrimental to patient safety. In the acute care setting, the exchange of vital patient information between nurses is endorsed through a shift report; which typically takes place at the nurse’s station. There are many threats to patient safety that could be linked to the process of poor hand off reporting and communication.
The Joint Commission in 2012 strongmindedly determined that patient safety and communication need to be nurses priority. Bedside shift-to-shift handoff is one way to promote patient safety by allowing patients and families to be active contributors in the nursing shift handoff procedure. Bedside nursing shift report over the years has been identified to be more effective than giving patient’s report at the nurse station or recorded report because its less time consuming and resulting in lower costs expenses (Halm, 2013). In short, it allows the outgoing nurse to be able to end the shift on time, which prevents an accidental overtime and allows the incoming nurse to begin her patient care sooner starting with the patient that needed immediate care (Evans et al., 2012). Bedside nursing report implementation in a healthcare facility is critical in meeting the Joint Commission’s 2009 National Patient Safety Goals. Face-to-face bedside shift report encourages patients to be actively engaged in their care and it implements standardized handoff communication between nursing shifts (Maxson, Derby, Wrobleski, and Foss, 2012). Bedside handoff promotes patient safety and allows an opportunity for patients to correct
In the nursing profession, communication is a tool to be used effectively in shift-to-shift report to ensure continuity of care and patient safety (Matic, Davidson, & Salamonson, 2010, p. 184). Benson, Rippin-Sisler, Jabusch, and Keast (2007) explain “for a report to be meaningful, the information passed along to the receiver must be done in a way that is effective and efficient; otherwise, the point of communicating the information may be lost” (p. 80). The Joint Commission (TJC) defines barriers in communication as a leading threat to patient safety (Matic et al., 2010, p. 185). Patient safety and continuity of care can be maintained by implementing a handoff communication tool and bedside nurse-to-nurse handoff.
Dougherty, L. & Lister, s. (2006) ‘The Royal Marsden Hospital manual of Clinical Nursing Procedures: Communication 6th Edition Oxford: Blackwell Publishing Ltd
Varskey, Reller, and Resar (2007) define quality improvement as the desire and drive of an organization to continually improve their procedures, methods, and activities to meet all patient needs (p.736). Although, handoff reporting is something that has already been implemented in many acute care setting, I feel it is a task that is often put on the back burner and not utilized as it was intended. From my experience, when information is missing from the handoff report, many nurses rely on the electronic health records to retrieve information about the previous shift. Although, a majority of this information should be available in the electronic health record and this has helped “improve communications, in some cases they have the opposite effect” (Bailey, 2016, p.1) because of improper documentation and loss of information. I believe that the purpose behind handoff reports was so they could be used much like a “surgical time out”, which allows time for the health team to stop and focus on the patient and their plan of care. Therefore, this video is important to my transition and handoff quality improvement project, because it emphasized proper utilization of a handoff, and showed how it could help a nurse identify aspects of patient care that may have been missed, leading to a better quality of
The first nurse to introduce quality improvement was Florence Nightingale, who through gathering data on the positive effects of keeping adequate hygiene, nutrition and proper ventilation on the mortality rate during the Crimean War (Hood, 2014, p. 490-491). The initiatives towards improvement of quality lead to formation the Joint Commission on Accreditation of Hospitals (JCAH), which is now known as The Joint Commission (2007). The Joint Commission is non-profit organization which gives accreditation to hospitals for recognizing their efforts to deliver quality health care with an added advantage of being eligible for the Medicare reimbursement program. Moreover, the Joint Commission also rolled out the Hospital Patient Safety Goals (2013) to prevent patient safety errors. Nursing professionals are essential for health care organizations to achieve and maintain the patient-safety goals as their work directly impacts the quality and safety of the patients. For instance, using two patient identifiers during medication administration to avert errors. Nurses have the distinct skills and responsibility towards patient safety and hence the need for Quality and Safety Education for Nurses (QSEN) is the rational step towards quality improvement. Through the years, the QSEN has developed in Phases to ascertain the areas of competency requirements for nurses to deliver safe, efficient and excellent health care
Whether you are coming in to sit and wait for someone or you are the one who is having a procedure done safety and quality in any department of health is very important. Patient safety and quality of hospital care can affect hospital ratings.