Self-Awareness: recognizing and understanding moods, emotions and drives for self-confidence, realistic self-assessment, self-deprecating sense of humor
Self-Regulation: controlling or redirecting disruptive impulses and moods to suspend judgment to think before acting for trustworthiness and integrity, comfort with ambiguity and openness to change.
Motivation: working for reasons other than money or status and pursuing goals with energy and persistence for a strong drive to achieve, optimism even when tasks fail and organizational commitment.
Empathy: understanding emotions of others and treating them according to their emotional reactions for expertise, in building and retaining talent, cross cultural sensitivity and service to clients and customers
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