Case Study: Performance Management and Peel Memorial Hospital Essay

Case Study: Performance Management and Peel Memorial Hospital Essay

Length: 841 words (2.4 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

Case Study: Performance Management and Peel Memorial Hospital
Hospitals and regional health authorities throughout Canada are currently facing problems. Mergers, forced, closures, and funding restraints are major challenges that the healthcare industry currently faces (Harber, 1998). Furthermore, there are cultural differences in addition to non-acute and community-based services (Harber, 1998). While all of these challenges are faced, the healthcare industry must remain loyal to their customers and provide quality services while ensuring that the stakeholders remain pleased with the current financial situation of the industry and individual hospitals; this is done by setting a mission, or vision statement, and fulfilling all of its requirements.
1995 was a “watershed year” for Peel Memorial Hospital (PMH) in Brampton, Ontario (Harber, 1998, p. 59). The corporate goals and objectives were not being met as they were in the past. Additionally, the mission statement was not clear as to the objectives of the organization and there was no knowledge (among staff) as to what strategic direction the organization was moving in.
In 1994, PMH embarked on a comprehensive Continuous Quality Improvement (CQI) training program for all staff; this was followed by a “flurry” of departmental and interdepartmental improvement initiatives (Harber, 1998, p. 59). There were several questions with few answers as to the direction the organization was heading and how their goals were to be achieved. To assist with this, the company entered into a partnership with Xerox Quality Services, who had significant experience in the industry and could put PMH on the right track to success. The adoption of a balanced scorecard was crucial for the company’s s...

... middle of paper ...

...ically the balanced scorecard, identifies performance in the most effective manner. While there are alternatives available, PMH found that this method improves patient satisfaction, staff satisfaction, and improvements in essentially all areas of the organization. When an employee knows he or she is being tracked on performance, the positive results are going to follow. Not only does this improve employee morale throughout the facility, as they know they are meeting expectations and feel good about their personal accomplishments, but it cuts cost as an efficiently-run organization does not need to implement changes (which cost money).
Harber, B. W. (1998). The Balanced Scorecard: Solution at Peer Memorial Hospital. Hospital Quarterly.

Harber, B. W. (1998). The Balanced Scorecard: Solution at Peer Memorial Hospital. Hospital Quarterly.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

The Positive Impact of Performance Management at Peel Hospital Essays

- In the increasingly competitive market, it is essential that organizations form and implement an effective organizational performance management system to help gain competitive advantage. The performance management system should have several activities that will help to develop the goals of the organization; it should also help in monitoring organizational progress and to make adjustments to accomplish the goals more efficiently with minimal barriers (Shackleton, 2007). The Peel Memorial Hospital in Brampton Ontario along with other hospitals and regional health facilities were facing major challenges....   [tags: business, management, case study, solution]

Better Essays
1015 words (2.9 pages)

Peel Memorial Hospital Case Study Essay

- Unit 4: Peel Memorial Hospital Case Study Strategic Human Resources Management February 27, 2014 Professor Dr. Lizzie Ngwenya Scoburg Introduction The purpose of this paper is to discuss various issues within the company of Peel Memorial hospital and their performance management skills. The main focus will be why the company was not meeting its goals. A brief summary of the company background will be given along with a description of the major issues that the company had....   [tags: Strategic Human Resources Management]

Better Essays
1046 words (3 pages)

Effectiveness Of A Performance Management System Essay

- Introduction Goggle uses software to search for the most success in it’s business. It uses data to develop better managers. They found results from a managers performance, nominations and awards. These files helped Goggle figure out who were more successful to the organization. It also have effectiveness of a performance management system. The software Goggle uses helps find the most successful managers to have a successful organization. Review/Analysis of the Case There are five criteria for effectiveness of a performance management system....   [tags: Management, Performance management]

Better Essays
725 words (2.1 pages)

Essay on Performance Management At Network Solutions

- Performance Management at Network Solutions, Inc. Performance Management is a critical component to organizational success. However, creating, developing, and maintaining a system that captures all the characteristics of an ideal performance management system should involve an ongoing collaboration between leadership and employees to achieve a successful outcome. After all, the performance and success of the organization is dependent upon the employees. Therefore, performance management should incorporate organizational goals, employee goals, and continuous feedback that reflect individual’s contribution (NorthCoast 99, 2012)....   [tags: Management, Performance management, Goal]

Better Essays
1090 words (3.1 pages)

Management Case Study : Performance Management Case Study Essay

- MGT 431 Performance Management Case Study It seems like this store is sinking fast and can use many changes. The new manager will have many challenges to take care of. Her job description will included the highest priority issues with this company will need to address first. In her job description she will need to start an HR scorecard, I think starting this will put things in perspective of what is wrong with this company and the changes that need to be made. I will give her a year to get a HR scorecard in place, the company needs a lot of work so this will take some time....   [tags: Employment, Want, Need, Human resource management]

Better Essays
705 words (2 pages)

Performance Management At A High Level Essay

- Performance is how well an individual completes a given task by taking into considerations items such as accuracy, timing, attitude, and completeness. In an organization, the manager should want the employees to be performing at a high level in order for the individual to meet or exceed the company expectations, but without a performance management system, the management would not be able to accurately make that distinction. With that being said, a manager cannot determine an individual’s level of performance without utilizing some type of performance management system....   [tags: Employment, Management, Performance management]

Better Essays
721 words (2.1 pages)

Evaluation Of A Performance Management System Essay

- PERFORMANCE MANAGEMENT 1.Performance management (PM) has to do with the never-ending process of setting goals and objectives of the organisation, ensuring that employee’s activities are in alignment with the goals of the organisation (Aguinis, 2012). The interviewee works as a sales consultant. Strategic congruence – is about ensuring that the system used should be in agreement with that of the organisation’s strategy (Aguinis, 2012). The interviewee perceived the performance management system of the company as positive because it helps, builds and guides them on how to achieve required goals for the company....   [tags: Management, Organization, Performance management]

Better Essays
1151 words (3.3 pages)

The Principle Of Performance Management Essay examples

- ​ NAME : AMIT JANDU STUDENT ID: 201410022 COURSE: DIPLOMA OF MANAGEMENT UNIT CODE: BSBMGT502B 1. Principle of Performance Management People performance management is a process for establishing a shared workforce understanding about what is to be achieved at an organization level. It is about aligning organizational objectives with employee’s agreed measures, skills, competency requirements, developments plans and delivery of results....   [tags: Performance management, Management, Employment]

Better Essays
1455 words (4.2 pages)

Human Resource Managementa Case Study Essay

- Human Resource Managementa Case Study Management of Human Resources-Assignment Introduction: In order to critically assess and recommend alternatives, I would like firstly to give a brief description of the business crisis the company was facing and the subsequent need for change in the company’s overall business strategy. I would then like to focus on the key aspects of the firm’s human resources strategy and the changes that were made in order to supplement the overall changes in the business strategy....   [tags: Personnel Management]

Better Essays
2081 words (5.9 pages)

Essay on Performance Management

- Introduction: Using the job description as a base, develop performance standards for this particular position. Specifically you are to create the following: 1. A list of 5-10 performance standards 2. The type of performance assessment technique(s) you will employ and why 3. The controls you have employed to eliminate or reduce errors or bias in assessment 4. Who will perform the assessment and why 5. How the organization should use the assessment results I chose to use the previous job description from unit one and two which was a human resource manager....   [tags: Job Description Performance Management]

Free Essays
1764 words (5 pages)