A Case Study Of Sephora Inside J. C. Penney

Case Analysis #2

Part 1: In the first part of this assignment you will write a case study based on your personal organizational experiences. Case studies are written accounts of specific organizational events that can be used to understand problems and issues within an organization. Your case studies should meet the following requirements

1-2 pages, single spaced with 1 inch margins

Others’ names should be replaced with pseudonyms

Write objectively - don’t include yourself (“I”) in the case

Include specific examples (policies, quotations, etc.)

Sephora Inside J.C.Penney (SIJCP) is a franchise with a mix of Sephora and J.C.Penney management. Since its opening in Lafayette, Indiana , in 2013, Sephora has dealt with its fair share

Consequently, J.C.Penney employees were acting very similar to some Sephora employees. Also, there was no sense of management in either part of the store, leading Brandon to also not receive coaching. Coaching is a large part of Sephora’s growth policy. Sephora believes that for employees to be the best they can be, they need continuous feedback. Brandon’s actions went unnoticed until the J.C. Penney store leader retired, and was replaced with Jimmy, who was brought in to bring the store around. Jimmy was a great leader, with a no-nonsense sense of management style. He turned J.C.Penney around completely, including their numbers, survey scores, customer satisfaction, and most importantly the employees. His next mission was to develop

Membership negotiation is defined as, "makes clear the point that organizations are communicatively constituted through people who bring the organization into existence and enter and exit over time,” (Miller, 2015, p. 90). This is felt through the Sephora and employees who have been with Sephora through the opening of the store three years ago. Although they wish to leave Sephora, they love the culture and the way they have become a family. The second flow is self-structuring, which is described as “"considers processes that serve to design the organization, provide guidance about resource allocation, institute policies, and procedures, and create rules about how work is accomplished,” (Miller, 2015, p. 91). This is shown through the Sephora employees celebrating beauty with their clients. Regardless of the issues with management, Sephora ensures that their clients are first and truly love helping anyone who comes into the store. Activity coordination is the “"refers to the ongoing interaction that is necessary to get work done in an organization,” (Miller, 2015, p. 92). This is shown in the negative light, due to the employees not receiving the guidance they need. The managers need to communicate and provide feedback, which has been proven multiple times in the text has not been implemented effectively. The last flow is institutional poisoning, which contains