The hospital desperately wants to fix this issue. A physician remembers doing a small survey are few months’ back, but he cannot remember the outcome. Nurse Smith, who acts as a temporary manager, cannot find the survey or the results of the survey. She begins researching patient surveys again because of the rec...
... middle of paper ...
...communicating effectively with their patients. The patients are expressing dissatisfaction, yet environmental and organizational conditions have not improved. The doctors are not slowing their pace down. They are not informing patients about other beneficial services. Secondly, the medical professionals are not communicating among themselves or with each other. No one followed through with the small survey conducted a few months back. The medical professionals are not communicating because the conditions have not changed. They conduct business as usual.
The last secondary issue is financial risk. If the hospital does not provide good patient service, it runs the risk of loosing its patient population. Some members in the community are going to other area surgical centers. A decrease in patient population may mean a decrease in revenue. This is not good business.
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