Case Summary From reading this particular case, we learn that Beverly Kerns, a frequent customer of HouseMart, is not happy with the company’s installation of a fence. A large storm passed through her town of Port Madison, New York, creating large gusts of wind that damaged her fence causing it to lean at an angle. Mrs. Kern would like for HM to replace her damaged fence, and she stats that, “the customer is always right.” Mrs. Kerns discussed her damaged fence with the company’s installation manager, Dan Zegan, but was not satisfied, so she decided to come in around closing time to speak with the branch manager, Pamela Spencer.
Current Situation The current situation is that Mrs. Kerns in unhappy with the fence installation, because
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Pamela entered a store that was unprofitable with expectations to turn that around. People in management positions and store employees did not show significant concern that the store wasn’t having much success. Pamela brought a sense of order and reason when it came to planning the operations of the store. Pamela moved the most experienced employees to work during the busiest periods in the week, and made sure her employees were well educated about available products in the store, and not only offering knowledge on products but knowledge when it came to installation as well. All of these factors increased a positive customer service environment allowing customers the chance to find what they need and have any questions that arise answered. These decisions gave HM an opportunity to be able to compete with “big box” stores. Some employees took these decisions hard. Pamela is a new member to the HM team, but did not hesitate to make changes, and some employees were not happy about these changes. However, Pamela’s move to come into the company and get right to business made some employees take her seriously and notice that she stood firm in her decisions. This became quite apparent after the firing of three employees who did not comply with new
Takem’s is an appliance store in the state of Virginia serving the residents of the Appalachian regions of Virginia, Kentucky, Tennessee, and West Virginia. The business model which is currently being conducted in the appliance store has been called into question by one of the customers who has recently purchased a computer on credit. The owner of the store, Tommy, is now contemplating what should be done to handle this situation and protect his interest in the future. In this discourse, the author attempts to reveal to the reader the alleged infractions that Takem’s may be liable for regarding the situation with his customer, Ms. Sally
This case arose when I went out of town on my first business trip. I have been a sales trainee for the last six weeks, and my supervisor felt it was time to send me out. I was lucky enough to get sent with the number one sales rep for the company, Vince Collier. I was excited because I knew that if I was going to learn the best ways to make a sale, it would be with Vince.
However prior to the modern understanding of Consumer Rights there was a understanding of Caveat Emptor – Buyer Beware –this has been a fundamental premise of consumer wellbeing prior to World War ‖ , relation to transactions, principle that the buyer purchases at his own risk in the absence of an express warranty in the contract . This common law rule assumes that buyers and sellers are in an equal bargaining position. However there has been evident change in consumer rights which have contributed to the precedence of using Caveat Emptor is no longer acceptable, apparent in the case ACCC v Hewlett Packard Australia (HP), illustrated that no longer can a company ...
A connection is the relationship in which a person or thing is linked. In the film The Rabbit Proof fence (TRPF) directed by Phil Noyce and the novel The Boy In The Striped Pajamas (TBITSP) written by John Boyne they each show the connections characters have around them. The theme of belonging is communicated through the establishment of forced and natural connections that the characters have with their surroundings. Between the characters in both they shape their identity by having connections with people and places around them to feel a sense of belonging.
Fences presents three striking generations; between Troy, his father, and his son, duty and development are shaped by trauma. But Lyons Maxom, Troy’s first son, takes up a unique position between the generations. He has neither the unyielding will, nor the hard-fought independence, nor the gut-wrenching sacrifice of his father and brother. Instead, he has distance. Using dependence for independence, Lyons creates a space for himself that is almost a paradox: separate but intimate, scarce but filling.
On 7/18/17 at approximately 8:00 AM, While conduct a fence line audit, Security Officer Neil Zola and Larry Mayer notified Security Account Manager Enmanuel Cabrera, that he found a trailer that contained a broken box with an unknown white powder that was labelled cleaner. At the time of the discovery, trailer PCAZ001563 was located at Slip Location F0600. Immediately after, security notified Safety Specialist Matthew Marciano and Hazmat Coordinator Lisa Ferrer about the discovery. Safety went on to say, that due to the fact, that the box was left on the back of the trailer while in the trailer yard, it will be considered “suspicious white power” and safety will not be able to clean it up. Then A/M Cabrera notified Loss Prevention
Tanglewood was founded in 1975 by a pair of best friends. Today they have expanded well beyond their dreams and own 243 store fronts while offering online business as well. With expansion in brick and mortar and online business, Tanglewood needs to stay on top of their operations and strategic decisions for staffing levels to maintain quality and keeping their customer service top notch. Their current deficiencies within the company such as a weak Human Resource department and staffing environments being pretty much individually driven, Tanglewood must make some slight adjustments strategically to keep operational changes to a minimum, unless needed versus changing them each time a department or employee voices a suggestion. (pg 6-7, Tanglewood
As noticed in this case, Sally spends too much time socializing (poor customer service) as opposed to keeping customers content. An influence tactic Bill could use is this situation would be proactive influence. “These tactics have an immediate task objective, such as getting the target person to carry out a task, change the procedures used for a current task, provide assistance on a project, or support a proposed change.” (Yukl, 2012). This could be seen in Sally’s situation because Bill was promoted to increase the profit performance of the ski department. Another tactic Bill can implement in this situation is the use of rational presentation. Rational presentation uses explanation, and logical facts and data to show that a request is relevant for attaining task objectives. Doing this, Bill can approach Sally, talking to her about how important customer service is, as it would keep customers satisfied rather than frustrated. Also, Bill can use the consultation tactics. This is carried out when the target person (Sally) is invited to participate in planning how to carry out a proposed change (Yukl, 2012). Bill should get Sally and team to implement ways to better
The play Fences, by August Wilson describes the obstacles and situations which occur in families. He portrays many of his characters in a spectrum of characteristics and emotions. Overall, the play Fences explores the weaknesses and imperfections of humans. However, it also illustrates human compassion and kindness. In a way, this play is paradoxical in which selfishness and selflessness collide.
In the book The Other Side, the author creates a curious tone and uses the fence as a symbol of segregation to illustrate an example that no matter the color of your skin we are all made equal. The book presents a great lesson for all children, especially with the book coming from a child’s point of view.
In august wilson “Fences” talks about how each character want to build a fence around them to keep them in, while the others do not want to be fence in, and they want to be free and follow their dreams.
Management experience will also play a large role in the success of the forecast. The current team is quite new and will gain some needed experience over the next year in the hopes of staying on track for success. The ability of management to ensure product is readily available for the client, their training techniques with new and seasoned associates, and general management style will ensure success or spell defeat for the store.
He made his employees feel as if working at the stores was an abyss of opportunities. He taught them customer approach, which involved looking the customer in the eye, greeting them and finally inquiring how the employees could assist the customer (Williams, 2007). Today the company...
I can’t believe I am sneaking out to the wild with Alex. My heart is filled with fears but also excitement! We carefully and as quietly as possible sneak past the border and climbed over the electric fence. The truth is the government has been lying to us, not all of the electric fence is electrified and more than a quarter of the population are wilds that sneak into our society. As we finally got over the fence, i was so relieved! Out here in the wilds the government would describe it as a disaster but in reality it is so beautiful! I feel so free especially because there are no walls and rules everywhere i go. I followed Alex into the woods as he lead me the way to his trailer. This small camp looks amazing, there are many and many trailers
As already said, Sarah is a high-need achiever and they have a strong desire to assume personal responsibility, are enthusiastic about finding a solution to a problem. Here Sarah is trying to understand her employees’ needs and she demonstrated the trait of responsibility according to Herzberg’s two-factor theory. She should increase her opportunities to increase the interaction with her employees and understand their needs. She should get continuous feedback from her employees by the way of biweekly or monthly one on one meetings, and address their concerns, escalate them as